Rated 4.2 out of 5 by 419
Rated 5.0 out of 5.0 by KKQ345 Breakfast in the morning is great!
They have massively upgraded what used to be Crowne Plaza and it's a really nice hotel now! We had a fantastic breakfast the next morning and Cecelia who managed the breakfast was particularly warm and hospitable. Other very nice employees as well.
November 26, 2015
Rated 3.0 out of 5.0 by KR338 Comfortable bed but no freeze
As I stayed in other Holiday Inn , they always offer me complementary cookies and couple of water but this property never offer me nothing. Overall property look great , but service is so so.
After I stayed there more than fifty times a year I never got my stays in my IHG membership rewards, since I booked through third party, I agree that they can't give me points but they didn't even accept my IHG member number to add in my reservation when I asked, therefore I could at-least accumulate my stays.
I would like to my IHG reward membership appointed the stays I earned for staying with IHG properties. All stay retro actively!
November 25, 2015
Rated 5.0 out of 5.0 by Tee Lady Great service expensive breakfast
We had a great experience here. The staff was warm & welcoming. The cleanliness was great too. I didn't like the charge for breakfast...
November 19, 2015
Rated 4.0 out of 5.0 by Woody110 Comfortable bed and good rest
All in all a pleasurable experience. Intent was to stay near to a location of a business meeting the following day. Served that purpose well. Facility was clean and staff friendly and helpful. Room provided comfort. Wifi accessible and fine. TV was awkward and easier to simply turn it off to relax. Breakfast appeared OK but seemed over-priced for a quick bite to eat so simply skipped it.
November 18, 2015
Rated 5.0 out of 5.0 by Cynt!! Great Accomodations
The hotel staff was outstanding-
The sales rep did an exceptional job blocking rooms for my event
The front desk staff member was very pleasant and professional
This hotel di a great job
November 18, 2015
Rated 4.0 out of 5.0 Holiday Inn Clark
One of the best Holiday Inns I have ever stayed in.
November 17, 2015
Rated 3.0 out of 5.0 by brog Comfortable bed and pillows, dirty sticky carpet
We ate in from room service and the food was average but not worth the price but the person who delivered the food to the room gave me a weird feeling...I felt like he was going to step in had I not stepped forward to take the food and sign for it...he was looking at my children and I and looking over us into the room....being a women with her kids and not with my husband he made me a little uncomfortable...he mad a move to step in when I stepped forward and asked where do I sign for the food...The restaurant downstairs had a menu and full service a yr. ago and it was great. this time we made it down before they closed up and it was all dry and bad. Then they broke down the buffet without asking if we wanted anything else. Nothing on the buffet appealed to us and was dry and bad. We left hungry. Nicest people work there though and I loved the little pot of coffee at the table.
November 16, 2015
Rated 2.0 out of 5.0 by Adj01 Needs fine tuning
Second time writing this review. First one was rejected saying I mentioned other hotel brands which was not the case. So hopefully this time they post a true review. Checked in Nov 7th. Was not greeted the usual Welcome, thank you for being a Spire Elite member, etc. I usually judge on this for it is the first impression and what to expect on my stay. Was not given nor asked the usual upgrade as per the benefits of being a Spire Elite member. I am constantly loyal to IHG so would expect I reap the benefits. Night shift staff needs some work on customer service. Came by to buy some beverages and they were having a personal conversation while cursing right in front of me. Lounge / main floor has had a good renovation. The rooms however definitely not or had limited budget for renos. Ceiling by my bed had a nasty stain (what an eye sore every time I would be in bed). Positives however where Matt and Anne at the front desk. Very helpful, pleasant with a smile always. Two shuttle drivers (didn't get their names) were always very friendly and helpful. So some good points but definitely will find other accommodations when by the area.
November 16, 2015