Rated 4.4 out of 5 by 348
Rated 2.0 out of 5.0 by justgracie18 Disappointing
The air conditioner literally sounds liked a rocket going in to space EVERY time it turned on. There was a drip in the bathroom that echo like some type of torture. If all that wasn't bad enough, the fridge or something had a fan that whined like the fan on a computer going bad, the game room could double as a sauna....Not lying....Not exaggerating...They not only charged the crazy room rates (we live here in Florida, not tourist), insane prices to "park", they charge $50 they don't tell you about for "deposit" We will get that back.... someday...... We've been to Orlando a billion times and not had a stay like this. I will never go that way again... not willingly anyway.
July 24, 2014
Rated 3.0 out of 5.0 by CLE??? Nice room, nice hotel staff... Poor restaurant service, poor food
I enjoyed our stay. The room was nice and big but was difficult to get what we needed from the hospitality staff due to language barriers. One of our kids cut their foot on a bed frame, manager was nice but offered no compensation. I feel that something should have been offered.
The restaurant service/ manager was rude! Service was slow and they made mistakes that were pointed out to them and it took asking 4 times to speak with the manager before he would come over. Unacceptable in my opinion.
July 23, 2014
Rated 5.0 out of 5.0 by 60Susan We were heartbroken to leave!!
We loved everything about this hotel , our room was amazing and the hotel was very stylish & clean, the ocean view beautiful, the location perfect, the team of staff was extremely helpful, friendly and gave 1st class service ( a special thanks to Zeny M !) Stayed for 4 nights (not long enough!) and we were very sad to leave. Another bonus is Jimmy's Fish House & Iguana Bar, great food, service and entertainment- great Musicians while we were there! We would definitely go back. S & V
July 21, 2014
Rated 5.0 out of 5.0 by goldie23 RESORT FEEL..AWESOME FAMILY VACATION!!
This place was AWESOME!!! We upgraded our room as soon as we checked in..and the room was beyond expectations!!! We over looked the pool and had the BEST view in the entire hotel..room 358!!! We ate at Jimmy's every day..and a few days it was twice a day! The kids eat FREE coupon ROCKED!!! Everyone from front desk all the way to housekeeping went above and beyond to help. Watching the sunset from this hotel..words can not describe!Our first day we saw 2 manatee swim by and every day after several dolphins..we could even watch from our room! The public beach and pier 60 is a very short walk away. The location is great. Our family of 5 will now be back every year to enjoy this resort feel hotel!!!
July 20, 2014
Rated 5.0 out of 5.0 by The Sault family Awesome Winter Getaway
Great location and staff was extremely friendly and accommodating. Loved the sunsets and entertainment. Looking forward to our next visit. Will definitely do it again!!!!
July 17, 2014
Rated 5.0 out of 5.0 by quacky summer vac/visit with son
everything was perfect, I really enjoyed my visit, One thing I was glad about, is that smoking wasallowed on the deck, thank you for that.
July 16, 2014
Rated 5.0 out of 5.0 by Nilla62 Beautiful resort
We were very impressed with the hotel and pool area. The view was breathtaking. Enjoyed the tiki bar. Service, food and drinks were great.
July 16, 2014
Rated 5.0 out of 5.0 by KelliG Great Service
We had not booked our room via the priority club website as we normally do so we didn't have as much room detail and we weren't listed as Rewards Club members on our reservation. When we arrived, the staff was very helpful in upgrading our room so that we would be able to have a cot brought in and quickly added our priority club number to our reservation. They were friendly and helpful. We didn't spend much time at the hotel itself this time as we were only there one night but it was very nice, clean and comfortable. Will definitely stay there again and would recommend it to others.
July 14, 2014