Rated 4.4 out of 5 by 348
Rated 2.0 out of 5.0 by justgracie18 Disappointing
The air conditioner literally sounds liked a rocket going in to space EVERY time it turned on. There was a drip in the bathroom that echo like some type of torture. If all that wasn't bad enough, the fridge or something had a fan that whined like the fan on a computer going bad, the game room could double as a sauna....Not lying....Not exaggerating...They not only charged the crazy room rates (we live here in Florida, not tourist), insane prices to "park", they charge $50 they don't tell you about for "deposit" We will get that back.... someday...... We've been to Orlando a billion times and not had a stay like this. I will never go that way again... not willingly anyway.
July 24, 2014
Rated 3.0 out of 5.0 by CLE??? Nice room, nice hotel staff... Poor restaurant service, poor food
I enjoyed our stay. The room was nice and big but was difficult to get what we needed from the hospitality staff due to language barriers. One of our kids cut their foot on a bed frame, manager was nice but offered no compensation. I feel that something should have been offered.
The restaurant service/ manager was rude! Service was slow and they made mistakes that were pointed out to them and it took asking 4 times to speak with the manager before he would come over. Unacceptable in my opinion.
July 23, 2014
Rated 5.0 out of 5.0 by 60Susan We were heartbroken to leave!!
We loved everything about this hotel , our room was amazing and the hotel was very stylish & clean, the ocean view beautiful, the location perfect, the team of staff was extremely helpful, friendly and gave 1st class service ( a special thanks to Zeny M !) Stayed for 4 nights (not long enough!) and we were very sad to leave. Another bonus is Jimmy's Fish House & Iguana Bar, great food, service and entertainment- great Musicians while we were there! We would definitely go back. S & V
July 21, 2014