Rated 4.4 out of 5 by 347
Rated 3.0 out of 5.0 by CLE??? Nice room, nice hotel staff... Poor restaurant service, poor food
I enjoyed our stay. The room was nice and big but was difficult to get what we needed from the hospitality staff due to language barriers. One of our kids cut their foot on a bed frame, manager was nice but offered no compensation. I feel that something should have been offered.
The restaurant service/ manager was rude! Service was slow and they made mistakes that were pointed out to them and it took asking 4 times to speak with the manager before he would come over. Unacceptable in my opinion.
July 23, 2014
Rated 5.0 out of 5.0 by 60Susan We were heartbroken to leave!!
We loved everything about this hotel , our room was amazing and the hotel was very stylish & clean, the ocean view beautiful, the location perfect, the team of staff was extremely helpful, friendly and gave 1st class service ( a special thanks to Zeny M !) Stayed for 4 nights (not long enough!) and we were very sad to leave. Another bonus is Jimmy's Fish House & Iguana Bar, great food, service and entertainment- great Musicians while we were there! We would definitely go back. S & V
July 21, 2014
Rated 5.0 out of 5.0 by goldie23 RESORT FEEL..AWESOME FAMILY VACATION!!
This place was AWESOME!!! We upgraded our room as soon as we checked in..and the room was beyond expectations!!! We over looked the pool and had the BEST view in the entire hotel..room 358!!! We ate at Jimmy's every day..and a few days it was twice a day! The kids eat FREE coupon ROCKED!!! Everyone from front desk all the way to housekeeping went above and beyond to help. Watching the sunset from this hotel..words can not describe!Our first day we saw 2 manatee swim by and every day after several dolphins..we could even watch from our room! The public beach and pier 60 is a very short walk away. The location is great. Our family of 5 will now be back every year to enjoy this resort feel hotel!!!
July 20, 2014