Rated 4.3 out of 5 by 97
Rated 3.0 out of 5.0 by luvflorida Friendly desk service
The front desk always greeted coming in/going out. More than accommodating.
August 26, 2014
Rated 5.0 out of 5.0 by Mimi05 Amazing Staff
The staff at Holiday Inn were so helpful and courteous. From Austin to Dejae, to Dave and Mark, to Sam and Leslie, to Tina: Excellent. I did find Whitney a bit less then concerned or attentive to guests.
Overall, I rate the customer service a 10.
I had red ants in my room which did bite. Once the staff was made aware the room was sprayed. I would have liked housekeeping to have changed the linen and additional fresh towels afterwards as I found live and dead ants in my bedding and towels the night.
Smokers are run outside and then even when in a "smoking area" non-smoking guest have priority over the smokers. A group of 3 was asked to move because a guest had complained smoke was coming in their window. Not sure how that happened since the windows don't open.
I would most assured stay at this Holiday Inn again!
August 26, 2014
Rated 5.0 out of 5.0 by JBeery Great Customer Service
Thank you, to the staff at Holiday Inn St. Petersburg for everything.
There was a mix up in where a driver was picking me up, at the airport, and they had to send someone else out. Just one of those things, that they turned around, to a positive.
A senior level person overheard the conversation when I called in, and he immediately took it upon himself to come and pick me up, personally.
Great people met me when I arrived, and I would recommend this hotel to anyone.
Thank you all.
August 22, 2014