Rated 4.3 out of 5 by 48
Rated 3.0 out of 5.0 by ManRN Terrible Start that was Redeemed
My first day there was aggravating. I came in with 95+ Humana employees and was placed in a room on the 3rd floor. I went to my room and my keys didn't work. One green light and one red light would come on. I went to the desk and told them. They gave me another set of keys. I went back up to the room and those keys didn't work either. (remember, there are nearly 100 people trying to get up two elevators so I wasn't simply going up and down. I was waiting 5 and 10 minutes for an elevator). I went back to the desk and got a third set of keys. When these didn't work either, the house keeping lady came down, looked at it and said "The battery is dead. Let me call "maintenance"." She called, he came up and took my card and tried to open the door. Of course it didn't work. The house keeper who was still there said, "I told you the battery was dead, to bring a hard key". I stood and waited . . . and waited . . . and waited. Once he got me in the room, he switched the lock out and let the door rest on it saying, "I have to find a battery. I don't think we have any so if they don't, they can move you." I waited another ten minutes and then called the desk. This was a total of nearly an hour and ten minutes waited and I still hadn't unpacked. The desk moved me to the first floor. I had no problem with that room the rest of the two weeks except the second week, my cards would quit working. I was told it was because it was near my phone or credit card. It was in my wallet opposite any of my cards where it had been for 8 days prior without difficulty. We went through 8 more cards before we found one that would let me in the room without resetting every hour or so. I also don't believe the carpet can be vacuumed clean. I know they vacuum because I saw it, but the room and the hallway just looks dingy. Sleep would have been better if it weren't for the large jets flying over but that's not your fault. The staff were very apologetic and eager to help. Knowledge was marked lower because I could ask one guy a question (How many washers and dryers do you have? Two of each he said). And then ask someone else the same question and be told there is only one of each, which was the case. Plus the maintenance guy admitted that he had no idea how to open my door "with a plastic stick" when the battery was dead. I realize that we were a large group at one time. It was a rough start, but it worked out well.
December 16, 2013
Rated 4.0 out of 5.0 by Kstiltner Great Service
Great staff and wonderful room. I stayed on the 5th floor. No noise from outside except for planes which did not bother me. My room was cleaned everyday, supplied with all the wonderful soap, shampoo and make-up remover.
If you want help with dinner plans see Jake and Dave they were great with helping plan the places to eat. Wonderful transportation and smiles for all.
December 16, 2013
Rated 5.0 out of 5.0 by Maryongo Great room, great service, great food......but internet needs help.
The stay here was excellent, save for the poor internet connection I experienced. My room was on the 4th of 5 floors, toward the end of a hallway, so location may have been a factor. On the upside, the desk staff were very courteous and helpful. The female bartenders were a bit harried, it seemed, because neither one of them could muster a smile, although they did their best to keep service prompt. The hidden gem in this place, though, is the food! The quality, portion size, and flavor of the food is outstanding! Kudos to the chef!
November 25, 2013