Rated 4.0 out of 5 by 122
Rated 2.0 out of 5.0 by Nicole59 Never on a Saturday night!
The hotel booked a wedding party in the ballroom for Saturday night.
We were assigned a room on the 2nd floor. All was ok until 10:30 when the D J started the music .
So loud .....just unreal. We turned the fan on high and tried to drown out the noise to no avail.
When we called the front desk to ask for help she said she would have someone take care of it. 15 minutes later we called again and she came clean that there iwas a wedding party and nothing she could do.
One hour later we called again and the front desk lady said she would move our room but it really wouldn't help .....people from the fourth floor were calling to complain. The loud booming music continued until after 1:00 am.
The front desk person, Jenny did all she could do. And in fact did a nice job of it. Just an awful situation for a nights sleep.
The room was mediocre at best.......beware!!
August 18, 2014
Rated 4.0 out of 5.0 by 160zhang Overall good, but...
One of our rooms is located at the corner of the building, the wifi signal was poooooor.
This is Crowne Plaza, but the ceiling seemed to be falling...
The stuff and service were very nice
August 15, 2014
Rated 2.0 out of 5.0 by Clark518 Do you like hard beds and waiting forver at airport?
Stay away. This hotel is one of the worst I have stayed at.
August 15, 2014
Rated 5.0 out of 5.0 by jimmcv Staff at front desk is amazing
I stayed for two weeks on this trip. The front desk staff is wonderful, Maria ,Brittany, Melanie, Vernon and Alex were all more than accommodating whenever I needed something, they always seem to be on their game.
The staff in the restaurant/lounge are also top notch, the breakfast buffet is well done and Becky in the lounge is an asset to the facility with her friendly demeanor and pleasant approach.
August 12, 2014
Rated 5.0 out of 5.0 GREAT STAY!!!
THANK YOU TO A WONDERFUL STAFF!!!! I FOUND THE BED TO BE VERY COMFORTABLE I DID NOT WANT TO LEAVE.
August 12, 2014
Rated 1.0 out of 5.0 by EddieGotLousyService Unserviced Room
Three consecutive days my room was not cleaned when I returned at about 530PM.
August 12, 2014
Rated 5.0 out of 5.0 by garpa_54 Comfortable Bed
Had a great experience at this hotel. Staff was friendly and willing to help you. Hotel was clean and had a clean and pleasant order.
August 10, 2014
Rated 4.0 out of 5.0 by gumbyrah One day stay
Used my rewards points for my stay. Staff was friendly during my entire stay, including the front desk, restaurant and cleaning staff.
Room was way too small for a reward night. I was expecting something bigger. The beds were not comfortable for this stay.
August 9, 2014
Rated 2.0 out of 5.0 by EFB51 Bed, Floor and smeel of the room
Bed was half made, the carpet had pins stuck in it and the room smelled very stale!
August 7, 2014
Rated 5.0 out of 5.0 everything you needed.
very good hotel to stay. close to ix center and airport.. easy to get downtown.. staff especially girls taking caring of people for breakfast were super nice.. would stay again
August 7, 2014
Rated 5.0 out of 5.0 by Ms HW satisfied guest
We enjoyed staying at the Crown Plaza.
The accomodations were very nice.
Air Condition not so much
The staff was very friendly and the airport shuttle was reliable
August 5, 2014
Rated 5.0 out of 5.0 by JJTR Clean hotel and comfortable beds
Staff was very friendly throughout our stay. Rooms were clean and bed comfortable.
August 5, 2014
Rated 5.0 out of 5.0 by Jeanut gret accomodations
Clean and comfortable, geared toward the business traveler. Staff was friendly and available whenever needed.
August 3, 2014
Rated 2.0 out of 5.0 by JscB The property needs updating
I stayed here for business and the staff was excellent and the room was reasonably comfortable. These facts did not make up for the shortcomings of this hotel: extremely poor wireless internet in the rooms, ethernet connections available in only some rooms, very dated appearance, both inside and out. The hotel is very rough around the edges and that's unfortunate because it looks like it was an excellent property once upon a time.
July 31, 2014
Rated 4.0 out of 5.0 by Tonoficeinaday Aging Beauty
This hotel is older but in good condition. Room was clean and up to date with enough plugs at the desk and a flat screen TV. The king size bed was comfortable. Rooms do not have a refrigerator or a microwave.
Coffee maker looked great sitting on a small table by the window but there was no place to plug it in. I moved it to the bathroom and these was enough on the counter for it.
The AC unit seemed older and was about as noisy as I usually expect. Fan on feature kept the noise at the same level overnight so it did not bother me. The unit does blow air directly on to you as you sit at the desk. Now I now why some other hotel have plastic deflectors at these units.
There was no night light in the bathroom but I left the makeup mirror light on low and that worked fine.
Shower was nice but I must have been the first one to shower in my part of the hotel (it was 4:30 am). Hot water was just warm enough when I started my shower. After several minutes there was plenty of hot water.
Buffet breakfast was good and the hotel staff was great.
I would stay here again.
July 31, 2014
Rated 5.0 out of 5.0 by panative Good location
Friendly staff, with attention to any customer need. Dining had variety of choices, great service, and nice atmosphere.
July 27, 2014
Rated 5.0 out of 5.0 by Catania man Clean room and friendly service
This Crown Plaza is well situated near many restaurants within walking distance if you do not want Italian at Bucci's downstairs. Rooms are clean and comfortable and the front desk staff is friendly.
July 20, 2014
Rated 5.0 out of 5.0 by Torah5 Get Away
this was a time for a short get away and the Crowne Plaza provided me with everything I needed.
July 17, 2014
Rated 4.0 out of 5.0 by Haneen Good Experience
My children and I stayed at this hotel. My children loved the heated pool! The room was clean but a bit dusty. Overall it was pretty nice.
July 13, 2014
Rated 5.0 out of 5.0 by mzzkitty Better Than Anticipated
Called the 800 reservations desk and requested two rooms with an interior adjoining door, one room with a king bed and the second with two queens/doubles since three would be sharing the room. Rep couldn't guarantee those accommodations, but did book two rooms for us. At check-in, we specified our needs and were given rooms with the interior door but both had a king bed. A rollaway bed was provided for the room with the third person at no additional charge.
We selected this hotel because the room charges were comparable to others in the area and provided "free" parking for up to two weeks and complimentary shuttle service to and from CLE 24/7. (There is an upcharge to the room for free parking, but it is nominal -- much less than that charged in the off-site airport parking lots.)
We had dinner in the hotel restaurant and found the food and service to be *outstanding*! While we were very pleased with our visit to this point, the quality of the food will definitely bring us back should we again need to stay near the airport the night before an early flight the next day,
July 11, 2014
Rated 4.0 out of 5.0 by dillonw5 Comfortable bed and staff was GREAT
The Bed and Staff was excellant, I felt very secure at this hotel. Breakfast was quick. The room was very good
July 10, 2014
Rated 4.0 out of 5.0 by retired engineer Spacious room
We're often stayed at this Crowne Plaza, and we've very much enjoyed it each time. We were specially pleased with the staff we encountered... Melanie and Gina on the front desk, Dakota from maintenance (he moved a refrigerator into our room for us), and Natalie in the restaurant.
Our only unhappiness with the room was that we like to keep the fan on at night; the white noise from the fan helps us to sleep. The thermostat had positions for the fan to be on, but they didn't work; the fan only kicked on when the A/C had to kick on.
We were a bit surprised that the restaurant didn't offer bacon for breakfast; they had ham and sausage, but we really do like bacon.
July 9, 2014
Rated 4.0 out of 5.0 by dblmaggie Decent for the money
The hotel and staff were decent. the rooms are a little dated... with obvious signs that repairs had been done.
Half the lights in the pool area were out and hadn't been replaced in the 4 days we were there. Buffet breakfast was great. super friendly staff in the restaurant
July 9, 2014
Rated 4.0 out of 5.0 by JML6 Great Service Even With Few Issues
Check in process smooth and quick; staff was knowledgeable and extremely professional. Bath products were absolutely superior. Loved them! The rooms were very clean. The poolside areas to hang out were fantastic, and great for groups of people. A few things I wanted to point out - there was no coffee service with my coffee in the room (no cream/sugar). The pillows were awful. None of the 4 in my room were able to sleep for the two nights we stayed. They were just too high/lumpy. And there was green algae in the pool. Finally, we had a room with 4 people, but only were provided, both nights, towels/washrags for 3.
We were given this hotel based on a soccer tournament we were in, and it was an excellent choice, really, for massive kids. The staff was patient and very good with everyone.
July 2, 2014
Rated 5.0 out of 5.0 by JimA4 Cleveland
Great Job! Very nice property. Would stay again for sure!
July 1, 2014
Rated 5.0 out of 5.0 by swimlady exceeded my expectations
I would not hesitate to recommend this hotel to any traveler. I am really picky about cleanliness, this room was perfect. Carpets were clean, bathroom perfect, and crisp linens. Nice toiletries and an aromatherapy kit too.
We ate breakfast at the hotel and it was better than most hotel breakfasts. We had only 30 minutes to get breakfast and we got there and we ate a delicious, hearty breakfast and were on time! The staff was very friendly.
I will look for crowne plazas from now on when I travel. I hope that they are all as clean and as nice as this one was.
The ONLY downside was there was some trash in the parking lot, bad impression but the inside was immaculate! The mattress was a bit on the firm side, I happen to like that but if you like a soft mattress you may be disappointed.
June 25, 2014
Rated 5.0 out of 5.0 by Jodi1884 Fabulous check in
Attention to detail. I expect that at the Crowne Plaza. Front desk Pro Melanie made certain I hade everything I needed, right down to a cold bottle of water - Great Touch! She made me feel like a welcomed friend - not just a customer. The bar staff is always attentive and friendly. My room is comfortable with the ammenities I prefer.
June 23, 2014
Rated 5.0 out of 5.0 by Ohio vac Nice Hotel
I attended a conference at the hotel I was very impressed with the facility and the staff. They were very accommodating and had great service.
June 22, 2014
Rated 1.0 out of 5.0 by LocusTraveler Needs better management attention and guest support
Poor restaurant lunch service. Unacceptable computer and printer support. Poor attention to IHG Platinum members - no access to Club Room, upon check-in. Staff were friendly, apologetic and totally unresponsive to my complaints.
I advised the GM before departing, so he could be made aware.
June 21, 2014
Rated 5.0 out of 5.0 by ckhd Stay for a class
The staff was exceptional and we enjoyed our stay but the hotel is a little old (not bad). Unfortunately internet/wifi was an issue in the meeting rooms and the sliding doors on our closet area never got worked on as we had requested.
June 18, 2014