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Rated 4.5 out of 5 by 206 reviewers.
Rated 5.0 out of 5.0 by Excellent stay The service provided by the staff was excellent, as a female travelling to India for the first time I was made very welcome and felt very safe. he room was superb, large and very comfortable. The pool facilities were lovely and clean and the food was amazing in the restaurants as well as the room service. I will definitely stay here again when I return to Kochi January 30, 2015
Rated 5.0 out of 5.0 by Comfortable stay at Holiday Inn Cochin -Great reception by front office staff -Nice, big and clean room and bathroom -friendly staff -good food -overall great experience and comfortable stay January 29, 2015
Rated 5.0 out of 5.0 by Comfort and Security The feeling of being in a secure facility helped make the comfort level much higher . This allowed the ability to enjoy more of the hotel ammentities. January 27, 2015
Rated 3.0 out of 5.0 by I ever had such bad experience The service was very bad with respect to communication in terms of food tariff. I was committed with a package for breakfast and one meal during my reservation (around 3 weeks ago on the stay date) , however this was not noted anywhere and when I reached the hotel then all end up in chaos. My stay was for 14th and 15th Jan , One lady , named Nirupama called me on 14th night and offered me the package saying Rs 1300/- + tax for breakfast and one meal, however on split basis it will be 500 + tax for breakfast and 800/- + tax for Meal. While she offered ,14th was already late to have dinner and we had dinner outside. We had breakfast on 15th morning but we skipped the dinner in 15th as it was too late while we reached hotel. While checking out I see the bill has 2 dinners added and I was shocked to see that. When I explained the receptionist that we didnt have dinner he softly deducted the amount. I paid and took the taxi and left. Within 15 minutes got a call from a lady named Nirupama asking about the dinner charges not paid. I explained the whole. But she ended saying I checked out without paying the dinner charges in a rough tone, as if I am a thief there which sound very vulgar to me. Whole my stay and pleasure vanished in a moment . I was really disappointed to hear from her such a statement which I never have gone through. I would expect holiday inn management to coach , mentor and take action on such people , especially in terms of maintaining a good customer relationship. Thanks, Syama January 19, 2015
Rated 5.0 out of 5.0 by Comfortable stay in Cochin Great stay. Courteous staff. Good in room service. Recommend to choose a higher floor for a nice view of the city. Will definitely consider for future visits. January 19, 2015
Rated 3.0 out of 5.0 by Good rooms and good access. This is a good property and located on the sides of the National Highway. Rooms are spacious and comfortable. They have a nice large lobby with adequate seating for visitors. The entire team of staff are very good. Food quality is slightly below average. Since food quality affects the rating, I rate this hotel as 'Average' January 14, 2015
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