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Rated 4.6 out of 5 by 227 reviewers.
Rated 4.0 out of 5.0 by Evening Receptionist The evening receptionist was excellent she dealt with the booking error, not The Holiday Inn fault, promptly and efficiently, however the morning receptionist did not and was quite rude. The bedroom was excellent however the bed was far to hard for me, this was my second stay and my second bad nights sleep July 16, 2014
Rated 4.0 out of 5.0 by Rooms a bit variable, good facilities Our room was not as good as others, our bathroom was a bit dated and the power shower wasn't very powerful. The bar, breakfast and pool were good. We were meant to be sitting together as a large group for breakfast however there wasn't enough space and we also had to wait for food at the buffet. The sleep was not so great as we could hear a train line. The location suited us and the staff were very friendly. July 16, 2014
Rated 5.0 out of 5.0 by comfort of room found the room to be comfortable and well equipped. The bed was a bit small, used to kingsize! Children running up and down corridor late at night a nuisance but not really fault of hotel. Lovely light excluding curtains meant we did not get awakened by sunshine blaring in. July 16, 2014
Rated 3.0 out of 5.0 by Poor second bed in guest room, average service Sofa bed was terrible, and my daughters ended up not being able to sleep - we switched bed, and 1" mattress on the sofa bed is not acceptable. Very uncomfortable. We had an even more restless night due to a party being held for a wedding, with people passing room over the 11:00pm to 2pm time period, fine in their world, but we were trying to sleep for an early start. Once quiet, we slept despite above aforementioned bed issues, then went for showers. 3 people (2 x teenage daughters) and only 2 towels available in the "family" room. Went for breakfast - told it was not included, contrary to the check in queries the night before - eventually sorted as they excluded them from the final bill, of which I was pleased, since the hot breakfast menu was rubbish, no eggs, no bacon, little that was left was obviously under the heat lamps for months... no chef available in our short time frame to wait for fresh to be cooked. Went to Macdonalds for a breakfast wrap after a coffee (that was a good coffee BTW) July 16, 2014
Rated 5.0 out of 5.0 by Bee4 We received the warmest welcome at this hotel.(Indre hope I spelt her name right)the receptionist on duty was so helpful and friendly with a lovely warm personality.We had a very comfortable stay for 2 nights.Good breakfast plenty of choice available.My husband loved the pool and sauna.Would stay here again. July 15, 2014
Rated 5.0 out of 5.0 by Great service at front desk I stay in a lot of hotels, but i always look forward to staying here as the staff remember you and enquire after any needs or concerns. July 15, 2014
Rated 5.0 out of 5.0 by Great Facility The staff member on reception was excellent, probably the best I have ever come accross. She was professional, cheerful and very welcoming. The pool and facilites associated with it were excellent and had good opening hours. The only downside was there were no vending facilites for drinks or snack and although they were available in the room, they were typically very expensive. July 10, 2014
Rated 4.0 out of 5.0 by Good place to stay. Nicely situated off the A12 made the hotel a good place to stop. Just half a mile away is a mega Sainsbury's for more than just bits and bobs. Staff are friendly and engaging. The bar is well staffed and service is good. Breakfast is buffet style and plentiful, with a chef to cook your eggs in front of you, so they're fresh so to speak. Room is average for the price, sofa was dirty and shower didn't work, and consumables not replenished every day, reported it to the desk, she seemed indifferent to the feedback. July 8, 2014
Rated 5.0 out of 5.0 by Excellent Room and Service The bedroom and the hotel generally was excellent. We stayed on a Sunday night and the restaurant was already fully booked so we had to have a bar meal. Food only average and relatively expensive but maybe because it was a Sunday evening. July 6, 2014
Rated 4.0 out of 5.0 by Relaxing Spa and nice room Overall our stay was extremely plesurable with friendly and polite staff who were more than willing to help. A big, clean room with air conditioning and spacious bathroom with plenty of towels. Excellent pool and spa available upto 10pm with easy access and towels on entering the facilities. July 5, 2014
Rated 5.0 out of 5.0 by Very good value Would recommend the hotel without reservation. Should we visit the area again we would certainly stay at this hotel. July 4, 2014
Rated 5.0 out of 5.0 by Usual high standard I've stayed at the Holiday Inn Colchester on a regular basis for over a decade while travelling on business and the staff never fail to impress. No matter how busy they are they always take the time to make you feel valued. Being a Platimun Priority Club member, I'd also like to say it is one of the few Holiday Inns I stay at that offer an upgrade to an Exec room without me having to request it. July 4, 2014
Rated 5.0 out of 5.0 by Birthday stay at Colchester Staff were very attentive. Hotel has a ppleasant atmosphere. July 2, 2014
Rated 5.0 out of 5.0 by night away we celebrated our 10 year anniversery and wanted a night away from the kids (we have 4) so we decided to go back to the holiday inn., as weve been there before but for a differant reason. we would highly recommend it to anyone as the staff are polite and helpfull dispite it being very busy. the food was hot and enjoyable.roman June 28, 2014
Rated 5.0 out of 5.0 by Lovely hotel A bright and area holiday inn with the best swimming pool at any holiday inn we have been to (a lot). Very friendly and helpful staff. 2nd best holiday inn in the country after Hull Marina. June 27, 2014
Rated 5.0 out of 5.0 by Very pleasant overnight visit. All staff, from the charming receptionist in the evening to the cleaning lady with the Hoover in the morning, were polite, friendly and welcoming. Thanks. June 26, 2014
Rated 4.0 out of 5.0 by Nice hotel - bar food not up to standards Nice hotel, a bit short atffed in reception. Waiting time to check in abour 10 minutes due to only one person at desk. Nice bar, but food was low level. Ordered a pulled pork burger. Got a dry bun with 50 grams of pulled pork, no sauce, no cheese, not a single leaf of lettuce or a slice of tomato - some french fries. Price: 13 pounds. Could get it anywhere at a better quality for a fiver! Will come back to stay - never to eat! June 26, 2014
Rated 4.0 out of 5.0 by Comfortable hotel and good service We had a very pleasant stay at this hotel. All the staff were very polite and courteous. Rooms were clean and comfortable. There were functions at the hotel while we were there but we experienced no intrusive noise or any problems. We are happy to recommend this hotel and will definitely stay again. June 26, 2014
Rated 5.0 out of 5.0 by Friendly staff and great food I stayed here on a complimentary ,must say had a great stay ,room fantastic ,great view over the ground and very clean and quiet had breakfast evening meal and lunch was very nice. Staff on f&b were attentive and patient for the whole stay .so impressed wth the overall staff ,excellent service ,lady on the reception called Indre was so friendly and helpful she makes us feel so welcoming. Thanks to all the staff in colchester xx June 25, 2014
Rated 5.0 out of 5.0 by Great stay Had need of overnight stay in Colchester area on two separate occasions in April and June. We chose the Holiday Inn at Eight Ash Green having had good experiences at other Holiday Inns and we were not disappointed. Our room was clean, pleasant with comfortable bed and choice of pillows. All the staff we encountered were very pleasant and helpful. We also found the choice and standard of food very good at dinner but especially breakfast with fried eggs being cooked to order rather than being left lukewarm on a buffet. Definitely the best so far, well done. June 24, 2014
Rated 1.0 out of 5.0 by Just a night and never again there! If ever a hotel and it's staff needed an upgrade this is the one establishment that needs to sorted promptly!! June 23, 2014
Rated 4.0 out of 5.0 by Impressive standard of care A small problem that could have spoiled the stay was dealt with so well that I can heartily recommend this hotel. June 20, 2014
Rated 5.0 out of 5.0 by excellent wedding venue we spent the day/evening at the holiday inn celebrating the wedding of our daugther the whole day was amazing the staff were so helpful and really made the whole day fantastic. I would recommend the holiday inn to everyone who is looking for a wedding venue. Our room was excellent and the breakfast the next morning to excellent.. Thank you to all the staff at Holiday Inn who made our daughters wedding day a day to remember. June 18, 2014
Rated 4.0 out of 5.0 by Not up to standard When we arrived we were given a room which should be disabled friendly which we had ordered. The bathroom was a problem because it had a bath instead of a sit down shower. The room was also small so it would not have been suitable for wheelchair users. June 15, 2014
Rated 5.0 out of 5.0 by Very good with room for improvements The Colchester hotel is lovely and I or we usually enjoy every time we are there. However, a couple of things needs to improve and fast! 1. Internet connection (WiFi) is terribly slow. I am guessing the connection is shared between all or many guests. Needs to be improved (Look at Corby - hyperspeed!). 2. Breakfast is another thing that can be improved. Not the selection, just the flavour and the way the food is cooked as it's very bland and sometimes undercooked. Other than the 2 things above, I can't really see many other things needing improvements at the moment. June 12, 2014
Rated 5.0 out of 5.0 by Excellent Service and Facilities I booked this hotel for a 1 night stay for our anniversary. We didn't expect anything fancy but just wanted a swim in the afternoon and some dinner in the evening. On arrival we were instantly surprised by the fantastic welcome at reception, warm and friendly and full of all of the information we needed for our stay. When we arrived at our Executive room it was an excellent size, clean and there was water and Mars Bars provided! We went for a swim in the pool which was located not too far from our room, all spa facilities were clean and well maintained. We had booked dinner in the restaurant and as we were staying DBB we knew that there would be a set menu, however the set menu included all of the specials and most of the menu! The restaurant was in a pub style relaxed and informal and we had a great experience. the food was lovely and the service great. Breakfast in the morning was also in the restaurant and there was plenty of choice available (although I was looking forward to making my own pancakes but unfortunately the machine was out of order :-( ) Overall we had an excellent stay which was great value for money and would definitely stay again if we were in the area. Well Done Holiday Inn. June 12, 2014
Rated 4.0 out of 5.0 by No wet room Hotel staff were very good, but there are no disabled rooms with a wet room at the hotel. This is contrary to what we were told when we checked by phone prior to booking. Also breakfast room is only partially wheelchair friendly, cannot access hot buffet in a wheelchair. June 10, 2014
Rated 5.0 out of 5.0 by Great Service Enjoyable experience as part of a very enjoyable weekend June 6, 2014
Rated 5.0 out of 5.0 by great service good food The bathroom was a bit dated but clean. The room for a family of 4 was snug but adequate-clean and tidy. The pre-paid dinner and breakfast plan was great value as kids eat for free. Kids loved the pancake making machine but sausages were a bit too spicy for them. The swimming pool was good but changing facilities had no drier/spinner for wet swim wear. The pool was closed for 1/2 a day for maintenance which was unfortunate as kids wanted to use it at that time-our last day. Overall the staff were very friendly and attentive at all times- nothing too much trouble. June 3, 2014
Rated 4.0 out of 5.0 by Very Clean and Great Rooms for the cost Very easy to find. Nice, clean grounds / carpark and equally nice inside the reception area. Helpful and friendly staff and easily booked in. Room very clean with a lovely bed and excellent black out curtains. Towels good quality. No complaints over the room at all. Bar staff very good and drinks were what you would expect to pay at a hotel. Food a little on the pricey side but nice relaxed dining room and spacious. Would definately return if in the area again and wouldn't hesitate to recommend. June 3, 2014
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