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Rated 4.5 out of 5 by 193 reviewers.
Rated 5.0 out of 5.0 Great Service The staff at this Holiday Inn are all excellent. I felt welcomed and comfortable from the moment I arrived. The only slight surprise were the bar costs which I thought were outrageous @ £6.75 for a medium sized glass of sauvignon blanc! At least it stopped me from the usual 2 or 3 glasses I might have had! That was the only fault in my short stay, other than that I found everything to be what I'd expect. The conference facilities were excellent, and the Conference Manager was friendly, professional and very helpful. July 22, 2014
Rated 5.0 out of 5.0 Nothing to complain about at all- Well done Holiday Inn! From Receptionists to restaurant staff to cleaners, they were all pleasant, friendly and helpful, nothing was too much trouble. In all our dealings with ALL staff they finished with the question, is there anything else I can help you with? We needed to have a 6.30 am breakfast to get to a graduation ceremony early and the buffet was well stocked, hot, varied and plentiful, service was quick and efficient. Our room was comfortable, clean and during a heatwave was airconditioned perfectly. We were able to sleep extremely well and wake up refreshed to enjoy our special occasion with our son who was also staying at the hotel. We booked our room on line and then made a second reservation for our son two weeks later and were please to find we had been given neighbouring rooms automatically. We would definitely stay here again and thoroughly recommend this hotel. July 21, 2014
Rated 4.0 out of 5.0 by Ideal location in Colchester Hotel chosen primarily for it's location near to Colchester Zoo, and the availability of a wheelchair accessible room, and with Rewards Club membership you now receive a great discount and free internet in the UK and this was a great boon to keeping the overall costs of our 2 night stay reasonable. The Staff in all areas were welcoming and helpful, a great breakfast with lots of choice, and we would certainly stay here again, of course nothing is perfect and our room was a bit warm for us, but overall a very good stay at a nice hotel with great staff. July 21, 2014
Rated 5.0 out of 5.0 by Nice Hotel Nice hotel,staff excellent . Car an advantage as slightly out of colchester. July 19, 2014
Rated 4.0 out of 5.0 by Evening Receptionist The evening receptionist was excellent she dealt with the booking error, not The Holiday Inn fault, promptly and efficiently, however the morning receptionist did not and was quite rude. The bedroom was excellent however the bed was far to hard for me, this was my second stay and my second bad nights sleep July 16, 2014
Rated 4.0 out of 5.0 by Rooms a bit variable, good facilities Our room was not as good as others, our bathroom was a bit dated and the power shower wasn't very powerful. The bar, breakfast and pool were good. We were meant to be sitting together as a large group for breakfast however there wasn't enough space and we also had to wait for food at the buffet. The sleep was not so great as we could hear a train line. The location suited us and the staff were very friendly. July 16, 2014
Rated 5.0 out of 5.0 by comfort of room found the room to be comfortable and well equipped. The bed was a bit small, used to kingsize! Children running up and down corridor late at night a nuisance but not really fault of hotel. Lovely light excluding curtains meant we did not get awakened by sunshine blaring in. July 16, 2014
Rated 3.0 out of 5.0 by Poor second bed in guest room, average service Sofa bed was terrible, and my daughters ended up not being able to sleep - we switched bed, and 1" mattress on the sofa bed is not acceptable. Very uncomfortable. We had an even more restless night due to a party being held for a wedding, with people passing room over the 11:00pm to 2pm time period, fine in their world, but we were trying to sleep for an early start. Once quiet, we slept despite above aforementioned bed issues, then went for showers. 3 people (2 x teenage daughters) and only 2 towels available in the "family" room. Went for breakfast - told it was not included, contrary to the check in queries the night before - eventually sorted as they excluded them from the final bill, of which I was pleased, since the hot breakfast menu was rubbish, no eggs, no bacon, little that was left was obviously under the heat lamps for months... no chef available in our short time frame to wait for fresh to be cooked. Went to Macdonalds for a breakfast wrap after a coffee (that was a good coffee BTW) July 16, 2014
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