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Rated 4.4 out of 5 by 316 reviewers.
Rated 5.0 out of 5.0 by Warm and welcoming with a great new menu I have stayed here for the past three months during the week, and would not hesitate to book again. Pilates is on Monday night at 6pm for those that would enjoy this sort of thing and it's free for those staying in the hotel. The gym is open at 6.3am and staff are wonderful. Service can be a little hit and miss sometimes as occasionally short staffed. Other than this its far enough away from town yet close enough to get in should you wish to have a wonder around. Thanks to all staff who helped during my stay :) ,especially David (asst Manager) May 2, 2015
Rated 5.0 out of 5.0 by Excellent staff I stay in Holiday Inn hotels 5 nights a week and this is by far the most comfortable. The young man on reception (who's name I tried so hard to remember, but ultimately didn't) was fantastic. Despite being a platinum member I hadn't been assigned an executive suite, this was rectified immediately. I was also quite early for checking in and he did his upmost to ensure I got a room within mere seconds. Once assigned a room I had an issue with my key which was also dealt with swiftly allowing me to carry on with my plans for the day. I really appreciated the effort he went to and I shall be staying here more often due to this. April 23, 2015
Rated 5.0 out of 5.0 by Attractive Hotel in convenient and good location. I stayed at the Hotel over Easter with my husband and we very much enjoyed the break. We had an Executive Room which was large and attractive, very clean and comfortable. We enjoyed the excellent breakfast and dined in the Restaurant each night which had a good Menu and Specials Board. The hotel staff were very helpful, friendly and efficient. The hotel is set in attractive grounds and is well situated for visiting Colchester and the Castle, and also Colchester Zoo. April 17, 2015
Rated 1.0 out of 5.0 by Not what we expected My wife and I chose this hotel because of its convenient location for visiting friends. I was not welcomed as a (Platinum) rewards member, instead it was just bored "Drink or Points" question and we did not know whether or not we'd be given a room upgrade. We were not given Wi-Fi instructions or codes and had to ring reception for a code, it was further not explained that it was one code per device and valid for one day only, so we had to ring again for another code for the second device and then repeat the exercise the following afternoon for that day's codes. Upon entering the room we found that the rubbish bin was full and had obviously not been emptied by the cleaning staff - we notified reception straight away and someone came within a few minutes to take it away. It was only later when we were getting changed to go out that we realised the carpet had not been vacuumed very well either. The bathroom looked tired but everything worked and the shower was a powerful one. The external door handle was loose and every time we pulled the door to close it upon leaving the room the handle came off in our hands. This was brought to the attention of the staff but it was not fixed during our 2-night stay. Breakfast was a shambles on both days. There were not enough staff to clear the tables so every table was littered with uncleared breakfast remains. We were told there was a coach party in but frankly that excuse doesn't wash because every manager should know that everyone on a coach-tour breakfasts at the same time in order to meet their departure time - it is not rocket science to work out more staff are needed at busy times! The breakfast food was pre-cooked and kept warm on 'hot' plates - unfortunately the hot plates were incorrectly termed and should have been called lukewarm plates as the food was not hot enough to enjoy. The fresh fruit selection was abysmal. Overall we thought the breakfast was very poor fare and nowhere near worth the price. On the plus side. most of the staff were friendly and smiley and no doubt were doing their best in a bad situation. Whoever manages this hotel needs to get their act together much better to bring the hotel up to the level we expect of an IHG hotel. April 17, 2015
Rated 1.0 out of 5.0 by Avoid Holiday Inn Colchester Unhappy staff - unmanned reception desk - uncomfortable - poor nights sleep and terrible breakfast - avoid this hotel! Learn from the Holiday Inn Solstice Park, where the staff are positive and welcoming and one can have a good nights sleep and an enjoyable breakfast! This must be a 'best practice' hotel and it is a pity that the Holiday Inn Colchester is so lacking in comparison. April 16, 2015
Rated 4.0 out of 5.0 by Friendly staff Recently used the Holiday Inn Colchester for business. The staff were incredibly friendly and surprisingly there were various meat-free options, other than just pizza. My only issue was the bathroom was a bit smelly - shame as otherwise great stay. April 13, 2015
Rated 3.0 out of 5.0 by Very Helpful Manager when we arrived our room had been double booked - not the hotels fault! We were offered an alternative room which had plumbing problems. We also found the fresh fruit selection and selection of yogurts poor for Breakfast.The dining area also needed a good clean. However the Manager was very helpful and did his best to improve things where he was able, as it was a Bank Holiday weekend and no maintenance available. April 12, 2015
Rated 4.0 out of 5.0 by delivered what was expected Very good, rooms clean and in good repair, nice staff. Will use again when in the area April 11, 2015
  • 2015-05-04T13:15:38.169-05:00
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