Rated 4.6 out of 5 by 120
Rated 5.0 out of 5.0 by KG88 Very good stay, would recommend
I could wholeheartedly recommend this hotel to anyone. We had to organise a last minute stay due to my grandmother being in hospital, the staff were very friendly, the hotel itself was very well kept, everything you needed was to hand and the price was extremely reasonable.
What sold this hotel to us was it's pool and gym. Both my boyfriend and I are very keen on keeping fit and are currently training for events in the coming months, this was the only hotel in the area we could find that had these facilities. Although the gym and pool was small there was everything you needed for a decent workout.
The only part that was slightly annoying was the payment process. I gave my card details online when I made the booking, and when I arrived at the hotel I had to *quote* 'confirm I had enough money in my account' by using their chip and pin machine to a sum of £100 #not even sure why as the room wasn't this much# and then I finally had to pay for the room on the last day, using the chip and pin machine again. Although they did only take the money on the last day I was slightly peeved that they hadn't taken the payment when I'd first entered my card information when making the booking...it all seemed a bit excessive and I wasn't the only one who was confused/annoyed by this process.
November 15, 2013
Rated 5.0 out of 5.0 by Pixies78 Great service
Great staff. Made the girls really welcome.
Would definitely recommend.
November 14, 2013
Rated 5.0 out of 5.0 by louise1123 excellent!
excellent value for a lovely stay! will definitely be using this hotel again!
November 14, 2013
Rated 5.0 out of 5.0 by Nicky23 Overall AMAZING stay!
staff were extremely friendly and accommodating. Room was amazing and the food was outstanding! Extremely good value for money. The facility's were also amazing. I would defiantly recommend this hotel and after reading reviews before our stay I was pleasantly surprised. If I could afford to move in I would! I would ignore any other reviews you see as I've never received better service!
November 13, 2013
Rated 5.0 out of 5.0 by Emma15 amazing customer service
A fantastic overnight stay in Colchester, we ate in the restaurant both on the saturday evening and breakfast the next morning, food was fab, staff were attentive and it was good value for money with our two children eating free. The spa facilities were clean and we felt completely relaxed with the children being able to use everything we did. The receptionists were super friendly and helpful and had excellent local knowledge. Would definitely recommend Colchester holiday inn and would choose holiday inn again.
November 6, 2013
Rated 3.0 out of 5.0 by SkyBlueBoy Way behind the competition.
I booked two double bed rooms for myself and a colleague for an overnight stay here. The receptionist told us that the hotel was very busy (it certainly didn't look it..) and this apparently is why we were given twin bed rooms instead. The embarrassed but very polite receptionist said "the system" subsequently reallocates the rooms. I didn't pay to sleep in a single bed but no recompense is permitted, apparently.
Upon asking for the internet password we were informed that internet access is chargeable which certainly puts ICG in a minority here amongst other hotels. We didn't proceed any further with our inquiry. As a business user, this is a real negative aspect as working online is a necessary part of the job.
The food in the restaurant was ok nothing to write home about and six of us ate with no complaints.
The staff are very friendly here which is a credit to them as the hotel itself needs to buck its ideas up. We won't be coming back and as a frequent hotel user; the Holiday Inn isn't likely to feature in my choices of where to stay in the foreseeable future.
When I book a double bed and pay in advance for it, it's not unreasonable to expect it to be provided. It's a hotel that you're running, after all...
November 4, 2013
Rated 4.0 out of 5.0 by Yvettedoc Great food, excellent service, hard bed
Great value, delicious food, excellent staff who were really friendly and willing to help. Service great, nothing was too much trouble. Room very comfortable but unfortunately the bed was too hard for me and I had to sleep in the sofa bed. Room was hot.
Overall good trip and value for money
November 3, 2013
Rated 5.0 out of 5.0 by Loobeeloo Definately coming again!
We had a brilliant stay at the Colchester Holiday Inn. The staff were very welcoming and helpful. The hotel was very child friendly too with a special halloween treasure hunt which both my children enjoyed. The rooms were very clean and comfortable and we enjoyed the little added extras. It was wonderful to be able to have a free family swim before going out to explore the area. Free use of swimming towels such a help. The only minus points which didn't really detract from our stay were getting the hang of the credit card style door keys, ours didn't work initially, the friendly receptionist soon helped us; and the communal style changing area when we went swimming. No where to change privately. We didn't use the onsite restaurant, the prices were too steep for us, looked nice though.
November 1, 2013
Rated 1.0 out of 5.0 by BelaRose If you have a family choose another hotel, or ask for a room on the ground floor
It was possibly one of my worst stays at a hotel. We stayed for one night (thankfully!) and had two adjacent, interconnecting rooms. This is possibly the only positive thing I can say about the hotel. They did provide us with 2 interconnecting rooms, which was great with small children. However, following the check-in we were told to make our way to the second floor. With no lift to be found, we asked the receptionist where the elusive lift was only to be told that there was none. Well, having small children meant that we had buggies with us and a couple of "not so small" bags. This meant having to take everything up and down the stairs every time we went out. The room was also very cold at night and the instructions for the heating were unclear, and there were no spare blankets in the rooms. We did point out our disappointment the following morning, and staff appeared to be very defensive about it, stating that it would be very expensive to fit a lift in, despite the fact that most of the family rooms were on the first floor. I would also like to point out that I received a call from the Operations Manager within a few days, to ask the reasons of my disappointment, offering a courtesy stay (on the ground floor) in order to see if improvement could be made. I am still waiting for the letter/ e-mail with the offer - but to be honest, I think they would have to pay me to stay there again.
October 31, 2013
Rated 3.0 out of 5.0 by BusinessTraveller8 Great customer service from staff - no frills though
The service provided by the staff was second to none. Very friendly and always happy to help.
Rooms are comfortable but a little dated, especially the bathroom facilities, but all were clean and tidy.
Disappointed that wifi is offered on a pay for use basis, especially given the star rating of the hotel and the cost of a stay. Even budget hotels now offer this free.
Would definitely stay here again, but maybe on a discounted room rate as it didn't really feel like a 4 star
October 28, 2013
Rated 5.0 out of 5.0 by LJTheworldwidetraveller88 My stay at Holiday Inn Eigh Ash Green
To be honest, I'd originally booked in at another hotel but unfortunately guests had trashed rooms in that Hotel so I was kindly upgraded to the Holiday Inn.
From the moment I arrived, the Receptionist Supervisor Indre really looked after me. She was warm, friendly and welcoming and highly professional. All staff were exceptional and I felt at home.
It was a lovely surprise too, to discover that the Hotel had a lovely Health Club and swimming pool had I realised I'd have been better prepared although the health club shop did stock swimming costumes and accessories.
The Health Club also offers beauty and massage treatments but I was leaving on the Sunday and the Gym staff advised me that the Beauty therapist was there I think from Tuesdays to Saturdays otherwise I'd have booked in a few treatments!
My room was delightful, clean, spacious and comfortable but unfortunately a couple of drunken members of a wedding party tried their card in my locked door so that did disrupt my sleep but I was soon able to settle again!
I was kindly granted a late check-out so made the most of this time to rest and take it easy.
Breakfast was delicious and plenty of choice available from cereals and meats and cheeses to good old fashioned Full English Breakfast.
The Hotel itself is very close to Colchester town centre
(appx 10-15 minutes by car) and just off the A12 and I highly recommend it if you are looking for somewhere to stay in the area.
October 23, 2013
Rated 2.0 out of 5.0 by ConferenceAttendee100 nice hotel, but much too expensive
Hotel was nice and clean, rooms great, but very expensive. Wireless internet is much too expensive, ridiculous prices to be able to connect to internet for work email. I was really surprised to see this nowadays. Food was also ridiculously prized. 4 pound for a stella beer...
If the hotel had not been pre-chosen for the conference stay, I would not have booked here, too overpriced.
October 19, 2013
Rated 5.0 out of 5.0 by millington12 Relaxing stay
I booked in for 4 nights recently, and had a very restful stay. I found the staff welcoming, helpful and friendly.
The food was very good and the selection of alcoholic drinks was good. The food was well priced and was good value for money. The drink was a more expensive than a pub, but perhaps that is to be expected.
Unfortunately I did not manage to get to the gym, but the pool was adequate, but a little smaller than I'd expected.
The best thing about the hotel was the bed, which was very comfortable as was the room in general.
I would be more than happy to book another stay.
October 18, 2013
Rated 5.0 out of 5.0 by IsleofMan Super Weekend
Everything about my visit was great. The staff (restaurant, reception and spa) were particularly friendly and helpful. The breakfast was very good and my room was very comfortable. Added to all this I was delighted to find internet access was included.
I used public transport and had no problem getting from and to the main railway station.
Thank you Holiday Inn and well done.
October 16, 2013
Rated 4.0 out of 5.0 by Winchman66 Zoo promotion is a great family deal
Stayed on the zoo deal, picked up tickets Saturday morning all great and well communicated. Evening meal ok, service fairly slow but cheap as kids eat free. Facilities great, had a swim in the pool.
Breakfast in the morning is also very good.
Staff and facilities very good
Only one downside, during our stay the hotel was full of coach parties and the noise all through Saturday night until 0530 Sunday was a joke. I was checking out on Sundays and even overheard other guests complaint to staff about the noise and lack of sleep. It's a shame that reception or management don't kick them out, they spoil everything for everyone else.
May be just unlucky but this was the only thing that spoilt it for us. The hotel facilities and staff are great
I would still return again despite the lack of sleep
October 9, 2013
Rated 4.0 out of 5.0 by JoJoF Friendly and good quality
All staff were outstanding - so friendly and willing to help, always with a smile. Good location, good quality and good value. Health club was a bonus. Breakfast was excellent. Would stay again.
October 8, 2013
Rated 5.0 out of 5.0 by iansonya Excellent Service
The staff were very helpful,knowledgeable, experienced and well trained.
The room was very comfortable.
We especially enjoyed using the gym and spa, both of which had very good equipment and fascilities
We both enjoyed our short stay and will definately be returning to stay with you on our next visit to Colchester
Ian and Sonya
October 3, 2013
Rated 5.0 out of 5.0 by NingleUK Relaxing break with good food at a great price
We booked the Holiday Inn Colchester for a rare weekend away without the kids. The hotel is easily located, has a welcoming exterior and check in and within minutes we had dumped our bags in our room and were relaxing in the pool, spa and steam room (there are saunas too but not unisex - one in the male changing room, one in the female, that's the only down#. Later we had drinks in the bar ahead of a really nice meal in the restaurant #we had booked a dinner, bed and breakfast rate - superb value as you can order anything from any menu#. After a comfy night's sleep #we chose the 'firm' pillows supplied in the room though there is a pillow 'menu' if you require something different# we woke late on Sunday and had a late breakfast in the buffet style restaurant. Late breakfasts at some chains can be a gamble as they stop refreshing the breakfast bar, but not here. Everything was available and they even cooked me an omelette to order and my wife some proper poached eggs. We checked out on the Sunday, very happy with our stay and finding ourselves well placed to visit a few places before time to collect the kids - we chose Mersea Island which is quaint and offers an enormous row of pastel coloured beach huts #for the photos#, fresh sea food #for the soul# and a nice pub #for the guilty pleasure#.
All in all, thouroughly recommend. Next time we'll take the kids as they'll love the pool and I think they eat free!
October 2, 2013
Rated 4.0 out of 5.0 by Valerie64 Great food and service
We really enjoyed our stay. The room was very comfortable and clean. The presentation of the food was excellent. The waitresses were very friendly and helpful as were all the staff. I would definitely stay there again.
October 1, 2013
Rated 4.0 out of 5.0 by gill55 good clean hotel
Everything was good, but food and drink rather expensive. Pool lovely and staff friendly and helpful. Clean and well furnished.
September 24, 2013
Rated 5.0 out of 5.0 by oap70 derbyshire traveller
I read the reviews and was very impressed by the comments. On the strength of this we booked a two night stay, they where not wrong. Fantastic,service, accomadation , food and all staff very helpful. it really made our short hoilday one to remember for all the right reasons
September 24, 2013
Rated 5.0 out of 5.0 by Hermione lovely room, comfy bed fantastic shower!
This is our 3rd stay this year at the Holiday inn Colchester and we couldn't fault a thing. We will certainly be returning.
September 22, 2013
Rated 5.0 out of 5.0 by JDn61 1st Class
Always warmly welcomed by staff who care.
Can't recommend this Holiday Inn highly enough.
September 21, 2013
Rated 4.0 out of 5.0 by Speedy7 Good service all round
Have stayed here many times in the past and we have never been disappointed. The breakfast is excellent and the restaurant food is good. Twin rooms tend to come with connecting doors to next room and sometimes your next door neighbours can be inconsiderate noisewise. The rooms are spacious and comfortable. We prefer this hotel to any other in the area.
September 6, 2013
Rated 5.0 out of 5.0 by Em8925 V nice hotel
Great value for money in colchester. Very comfortable rooms
September 3, 2013
Rated 5.0 out of 5.0 by Harps1 Friendliest staff ever!
We had a great stay at this hotel. I have never encountered such freindly staff (and I've stayed in lots of hotels) who seemed happy to do anything for you.
September 2, 2013
Rated 5.0 out of 5.0 by Elaine5 Friendly staff spacious room
We stayed here for 2 nights and had 3 rooms for the 7 of us. The staff were friendly and very helpful. The room spacious and comfortable. Our only complaint was that the service in the restaurant was very slow and when you have a 2 year old that is very tired you really don't want to spend two and a half hours having dinner. Other than that, everything was lovely.
September 2, 2013
Rated 5.0 out of 5.0 by Jules8110 excellent hotel
Stopped here for overnight stay on home from long journey with 3 yr old. Have stayed here several times and each time has been excellent! Staff extremely friendly and hotel always spotlessly clean. Restuarant food superb. Will def stay again for our next trip to the zoo.
September 1, 2013
Rated 5.0 out of 5.0 by smarty99 very welcome break
After a full on day at Colchester Zoo we were able to relax, have a swim and a delicious dinner and breakfast. All the staff were very polite and helpful and accommodated our little 10 month old baby without a problem. Good value for money and would definitely visit a holiday inn again.
August 31, 2013
Rated 5.0 out of 5.0 by Barbara22 A really friendly bunch!
We've stayed in several holiday inns and this is one of the best! The hotel's biggest asset is that it has staff with 'personality'. The food was good and there was much more variety than in some holiday inns. One suggestion - get housekeeping staff to check that light bulbs are all working when they prepare the room.
August 30, 2013