Rated 4.6 out of 5 by 119
Rated 4.0 out of 5.0 by Gemini returning again to an amazing hotel
This hotel has to be one of our favorite, if not our favorite hotel, in the Holiday inn group and we are always happy to return to this hotel.
On arrival we were greeted with professionalism and courtesy whilst being recognize as returning clients - but then in this hotel what else would we expect
The welcome set the tone for the whole visit - if we had to have one negative comment it was that the breakfast was not quite up to the standard we have come to expect - this could have been due to the fact there were many wedding guests who had stayed over - but it was still a slight disappointment
It is probable that a return visit will be necessary to Essex again soon and we are looking forward to it
June 25, 2013
Rated 5.0 out of 5.0 by Taff10 Great hotel - best staff
This is a great hotel, everything you need including a good restaurant and spa. Best thing is the staff and service levels, simply outstanding. Highly recommended.
June 25, 2013
Rated 5.0 out of 5.0 by JoJo53 Wonderful welcome
Upon arrival, we were greeted warmly by Reception staff who were helpful, welcoming and very kind.
The room was comfortable and clean but starting to look 'tired' and dated. We didn't mind looking straight out onto a brickwall a metre away from the window, as we were only staying one night but it might have been a problem for another guest staying longer. The food was excellent in the restaurant, service too. Our only negative comment would be that a couple of the waiting staff were wearing uniform that looked grubby, however, they were attentive and welcoming. We were impressed by the Chef coming to speak to diners at their tables asking if they had enjoyed their meal.
Overall, we had an excellent stay and would not hesitate to return.
June 21, 2013
Rated 4.0 out of 5.0 by RetryC Quality
Very happy to recommend.
Great trainee receptionist.
June 16, 2013
Rated 5.0 out of 5.0 by ST14 Nice, Comfortable and enjoyable.
Staff were very nice, very welcoming and helpful. Rooms where clean and had all supplies needed. Very nice hotel would definatley stay again and definately recommend.
June 10, 2013
Rated 4.0 out of 5.0 by PPretty great small hotel
This hotel is a comfortable 'home from home' hotel with all the basics plus an extra large flat screen tv and wonderful Japanese style sliding screens which effectively block out unwanted light. The amenities aren't as good as I'd like, but the service is great. Shower spills onto floor.
June 8, 2013
Rated 5.0 out of 5.0 by RS65 Best Staff Ever ?
I have stayed in many Holiday Inns over the years for both work and pleasure.
The standard of accommodation , food , facilities and above all happiness of the staff at Colchester were second to none.
Great choice of food at evening meal . The new Aberdeen Angus burger was excellent .The kids enjoyed their food and have never eaten so much. The waitresses were very attentative and chefs very friendly when they saw my daughters looking into the servery.
Very friendly staff at the spa and swimming pool with immaculate changing rooms.
The room was what you would expect from Holiday Inn , clean , comfortable, spacious and fit for purpose.
Breakfast - fantastic - a great choice of freshly prepared food and super friendly staff .
I think all the staff here must take happy pills . Everyone was so welcoming and helpful . I have stayed at some top hotels in recent months on business , some charging in excess of £300 a night room only. None of them had staff of the same calibre as Holiday Inn Colchester. WELL DONE !
The only fault being down to unsociable guests returning from a party and waking us up between 1.00am and 3.00 am. With only an interconnecting door between ourselves and the rowdy guests, it sounded as though they were having a party in our room. This was a fault of the guests and not the staff or hotel.
Despite feeling tired the following morning we had a great experience at Colchester . We were given a complemtary bottle of wine and apologies from the reception team.
We hope to return in the near future.
June 8, 2013
Rated 5.0 out of 5.0 by Travellor100 Very friendly and proffessional service
This hotel was a complete surprise to us. A delightful surprise.
We had asked for a quiet room and found ourselves in a room shaking with the antics of exuberant children in the reception area below us. We were assured this would stop once the wedding party went back in the conference room but were upgraded to a quiet executive room immediately. We swam in the lovely warm pool and enjoyed an absolutely delicious dinner with excellent service in the restaurant. We were so impressed by the staff throughout the hotel, they were friendly and so helpful, at reception, the restaurant, the spa, everywhere.
Our special thanks to Andrew, Indire and Mel our waitress for dinner.
I am pretty sure we will come back again.
June 8, 2013
Rated 5.0 out of 5.0 by Fredy88 Great Hotel
Every was perfect and great staff and excellent location.
June 7, 2013
Rated 5.0 out of 5.0 by Malcolm68 Lovely stay everything spot on!
As always a great stay at Eight Ash Green , started excellantly with the young lady on reception Katherine who couldn't have been more pleasant and helpful. But all the staff are so friendly , while we were at the it was my wife's birthday and one of the housekeeping staff left a greetings note for my wife, nice touch. To me that says everything about the hotel and the staff. Cannot wait till our next stay, but it will be soon
June 6, 2013
Rated 5.0 out of 5.0 excellent all round
really good value for money. i took my young daughter and there was even colouring pencils and paper when we got to our room. all staff were smiley and helpful and nothing was too much trouble. will definitely be going back - well done holiday inn.
June 5, 2013
Rated 5.0 out of 5.0 by Gemma30 Excellent all round
We had an amazing stay in this hotel. The staff were brilliant and always happy to help. The rooms were clean and comfortable.
June 3, 2013
Rated 4.0 out of 5.0 by Dimmo Bargain
We had a Family wedding nearby so 4 of us (wife and 2 teenagers stayed at such a great price for the facility offered.
We've all lost weight but surprise surprise we talked to each other be it in the Spa Tub, Steam room or Room.
Very east to access good parking and friendly staff. We will be back
May 30, 2013
Rated 5.0 out of 5.0 by TrevM Very friendly staff and warm welcome
I stayed just one night on business attending a local conference. Staff could not have been more welcoming. Very friendly and helpful. Complementary room upgrade as Platinum Elite member. Would highly recommend if needing a convenient hotel in Colchester. One of my most memorable stays in a Holiday Inn which I have now set as a benchmark to which I judge any stay. A perfect example of customer service.
May 23, 2013
Rated 5.0 out of 5.0 by masion comfortable bed, clean & tidy rooms, excellent staff.
stayed for my daughters wedding on the 3 &4 th may 13
staff could not have been more helpful. rooms were nice &clean. as was the rest of the hotel .
May 16, 2013
Rated 5.0 out of 5.0 Would definately stay here again
Myself and my husband were very pleased with our stay here. We were part of a quite a large wedding party and stayed over two evenings. The rooms were very clean, comfortable and staff very polite and helpful. There was plenty to choose from for breakfast too!!
I would definately recommend to friends and family!!
May 13, 2013
Rated 5.0 out of 5.0 by Babsyboo Staff so courteous and helpful.
We had a "de luxe" room on the ground floor, it was bright light and very comfortable.
We had mineral water, chocolate and pair of slippers each, which came in very useful all provided free of charge.
The breakfast was very varied and plentiful the only fault I can say is that the scrambled egg was AWFUL. It was pale and runny and oozed liquid when placed on our breakfast plate. Not nice.
All in all our stay was very pleasant and we would definitely stay here again-steering very clear of the scrambled egg!
May 12, 2013
Rated 4.0 out of 5.0 by Chris20 Great service. Very friendly staff.
Very friendly and helpful staff, especially on reception.
Room was comfortable. Food was fine. Nice pool area. Pleasant bar to sit in.
May 11, 2013
Rated 5.0 out of 5.0 by Peter29 Comfortable and good service
Great location with easy access to local restaurants and short drive to coast. Good pool.
April 19, 2013
Rated 5.0 out of 5.0 by mosler57 Excellent service
Exceptional service nothing was too much trouble, good choice of food in restaurant at reasonable prices.
Room was clean and bed very comfortable would gladly recommend this hotel as we have stayed here previously.
April 15, 2013
Rated 4.0 out of 5.0 by Chevy55 Worth a detour
It is the people that makes Colchester South so good. Congratulations to Darren and the front team. The service is always swift, the choices are good and the breakfast set-up is very good.
I recommend it.
April 15, 2013
Rated 4.0 out of 5.0 by Wildcat13 Disappointment
After I booked two rooms for two nights - I received an offer from Holiday inn for two nights for the price of one which would have saved me a lot of money.
I called the hotel and booking dept but they could not change the booking.
April 8, 2013
Rated 3.0 out of 5.0 by RIW1978 comfortable but cold and noisy.
It was a cold day (snowing) but unfortunately the rooms were rather cold. The radiator was bearly warm when I stayed. The windows did not appear to be double glazed compared to other other hotels within the brand.
My key card failed on more than one occasion, afer the second visit to reception I was rather frustrated but it did get resolved quickly.
It was unfortunate that kids were allowed to run riot within the reception and down the corridors screaming at the tops of there voices whilst reception staff, clearly annoyed ignored them. I know they were part of the wedding taking place but still, not good.
Although an older hotel compared to others of similar age, the pressure of the water in the shower was poor. Im not sure why as I was onlt on the second floor and was using the shower at 7 am on a sunday morning ! I compare to the Birmingham Holiday inn and that has amazing water pressure on the 6 th floor !
On leaving the duty reception did ask me about my stay and wanted me to speak to the duty manager. I did not have time and just wanted to leave as had work commitments. Albeit a Sunday but still, not impressed and if you want a comfortable night try and avoid weekends.
April 7, 2013
Rated 5.0 out of 5.0 by kershia Great staff and comfy rooms
we found the staff very helpful and friendly. the rooms were tidy and had everything we needed. we felt able to ask for anything and would recommend to others.
April 6, 2013
Rated 5.0 out of 5.0 by Mazza36 Wedding
We had our wedding here on 30/03/13.
It was a fabulous day, and the staff, food and amenities were fantastic.
We would definately recommend having a wedding here.
Thankyou to all at Holiday Inn Colchester
April 5, 2013
Rated 4.0 out of 5.0 by hdk2321 Gutes, günstig gelegenes Hotel mit Pool
sehr freundliches Personal in allen Hotelbereichen (Rezeption, Restaurant, Fitness), reichhaltiges Frühstück;
auf der ausziehbaren Couch im 4-Bettzimmer sollten nur Kinder schlafen, da die Couch wirklich sehr weich ist - das Doppelbett ist aber aber top (mit unterschiedlich festen Kopfkissen);
das zum Hotel gehörige Fitnessstudio wurde abends und morgens gut von Anwohnern frequentiert (macht aber guten Eindruck), Schwimmbad (ca. 1,30m tief), Dampf- und Trockensauna sowie Jacuzzi völlig in Ordnung und meist leer (sehr angenehm);
riesiger Sainsbury's ist an der gleichen Autobahnabfahrt (Richtung Colchester)
Autobahn und Eisenbahnstrecke in unmittelbarer Nähe (waren aber auch nachts fast nicht zu hören)
April 4, 2013
Rated 5.0 out of 5.0 by Sharron51 Great Service
Second time of staying here.
Staff are very friendly & helpful. The food is excellent, although a little pricey in the restaurant. The room is comfortable & clean. Will stay here again.
March 9, 2013
Rated 4.0 out of 5.0 by jb1965 Poor service
I stayed here on Monday this week and the resturant was busy, i had to wait over an hour for my food and when it arrived the order had been mixed up. When it was sorted the food was luke warm
March 6, 2013
Rated 5.0 out of 5.0 by danpam the wedding party
staff were extremely friendly and helpfull. got greeted on arrivel and offered a complimentry glass of wine. check in was easy and the room was easy to find. room was clean and tidy as was the ensuite.
the staff were appochable if you had any queries and were helpfull.
the wedding party room was of a large size so had plenty of room to dance and mingle.
The bar could of had a extra person serving as one wasnt enough so service was a little slow.
Plenty of food to choose from and the hot food was hot.
overall we had a fantastic stay and would reccommend to anyone.
March 3, 2013
Rated 5.0 out of 5.0 by ABD9 Exceptional customer service and staff. Wonderful hotel.
We stayed here for 5 nights on business in the area.Every single member of staff were professional, polite, knowledgeable, helpful and genuine in thier desire to make our stay perfect. From the housemaid to the manager and the reception staff and spa staff - everyone was kind and cheery and helpful and genuinely interested in all of their guests. Nothing was too much trouble and everyone was smiley and professional and that experience alone made it a very pleasant atmosphere indeed. In addition we had a fabulous quiet room, comfortable bed, lovely ensuite and the spa facilities were perfect - steam room was hot and swedish sauna hot and wonderful right up to closing time which was a helpful late 10pm. Very well done to everyone at Holiday Inn Colchester. An amazing personal experience - every single member of staff behaved impecably and gave an excellent service with a smile. If we could roll out this customer service model acroos the rest of the UK - this country would, once again, be a pleasant place to live. Very well done!
March 3, 2013