Rated 4.1 out of 5 by 176
Rated 2.0 out of 5.0 by Amanda08 Disappointed with staff's knowledge
My husband and I had a very comfortable stay. HOWEVER, we checked in at 3am and the agent reviewed us on the airport shuttle times. At our departure, we waited in the lobby for the shuttle and overheard another agent say it would be another hour and a half before the first shuttle. When I approached the agent she confirmed the next shuttle and was very confused as to why I needed to get to the airport any sooner. After being told we wouldn't be charged to parking (since we had to then park our vehicle at the airport#, we raced out to catch our flight. I immediately called the hotel and spoke to the operator about the shuttle times and she gave us the same times we received at check-in! We were still charged for parking at the hotel #as well as the airport) and were told it was nonrefundable. Very disappointed that the staff wasn't more friendly and helpful.
April 21, 2014
Rated 2.0 out of 5.0 by Fred5050 Too loud and not able to sleep
My spouse and I stayed at Holiday Inn prior to our cruise. We liked the park and ride but were not able to rest. The guests on our floor were extremely loud and not responsive to security. We were not satisfied at all and not able to rest and enjoy the night before our vacation. The price did not help. We could have stayed else where. They did adjust our bill $20 but that was all.
April 20, 2014
Rated 4.0 out of 5.0 by dogwood festival Good but...
The hotel itself was good. The biggest complaint is that the Jacuzzi needed cleaning! And it just so happened that our room was surrounded by a teen basketball team being rowdy in their rooms. The staff was good and did their best to contain it and apologized for mistakenly placing the team on that floor. Overall minus the team issues it was nice.
April 16, 2014
Rated 4.0 out of 5.0 by Ms Lj Overall Great Experience Still Can Approve On Customer Servivce
Overall Great Experience Still Can improve On Customer Service. Felt that the customer service could be a little more sensitive to customers need. I asked for a blanket never got one. House keeping did not clean my room after asking 3 times it was finally cleaned around 4:30. The restaurant was nice atmosphere and food was good. Just wish had more sports channels with so many guest traveling from all over. Bar employees and management were outstanding. tried to get an upgrade but was unable. I believe because the hotel was at capacity and I understood that. The one young lady was very pleasant at customer service desk she checked me in on Friday and out on sunday. I notice she worked the entire weekend and kept a pleasant attitude the entire time, I can't remember her name but very nice young african american female with blond hair. Overall I had a great stay and will stay there again my next visit to Atlanta.
April 2, 2014
Rated 2.0 out of 5.0 by Astooge1 Why would I lie??
I stayed at this Hotel for the second time for business and was once again disappointed. The first time was a little more than a year ago and I experienced poor housecleaning in that I needed to have both the toilet and the shower in my room freed from stray "hairs". How this was missed is beyond me. This time I stayed because of their "fresh updated look" and location to the airport. However once again disappointment struck not one complete day/night into my four night stay. The phone in my room worked the first day, and then not at all. I told the front desk 3 times, and to no avail. I even checked as I left the room for the final time and reported it to the front desk. Because I was going to the airport I could not stop to get into it. BUT, no one from the hotel called to ratify? I called the GM twice, and still had not heard from her. I also was charged everyday for a soda purchase I made the first day...So I wanted answers. Did not get them. Received a phone call from the front desk manager to tell me they would refund the soda purchase but that they show the phone worked before and after my stay, so nothing else with my bill would be done. Still no word from the GM!
This place is wrapped in pretty paper, but the service is not up to snuff! And they accuse their guests of lying.
April 2, 2014
Rated 3.0 out of 5.0 by Parshooter Layover
My wife and I were on our way back from spending 10 days in Cabo Mexico and we decided to layover in Atlanta to break up our trip back home. As soon as I walked in the manager on duty waited on us professionally and thanked me for bring a platinum card member and gave us our room key, and off we went up to our room. ( I used my points on this trip and booked at least 3 weeks in advance) Our room was clean, fresh smelling and in order. We then went to the resturant to watch the NCAA basketball games. The food was good, but the service was rather slow...yes I know it is Atlanta...ha!!
Now being that I am a IHG Visa Card Holder a Platinum Priority Club Member, wouldn't you think they would have picked a different room for us?...not along side the elevator!! Didn't sleep that much that night...Thankfully I have a sense of humor!! This time.
April 1, 2014
Rated 2.0 out of 5.0 by looseonthelead Try another IHG Property
Very close to airport, but a little off the beaten path. Strangely, they charge for parking. Greeted as Platinum member, but no benefits. When queried about this, I was offered a soda. No upgrade - put on 2nd floor. The whole floor smelled stale (possibly cigarette smoke, though hotel is all non-smoking). Mattress was so hard I had trouble sleeping. The bar lock high on the door didn't work. The light in the toilet area had one bulb that only worked intermittently.
On a positive note, the restaurant (Burger Bar) was very good. But this was not enough to make up for all the rest.
March 31, 2014
Rated 5.0 out of 5.0 by BLH67 Great experience!
Relaxing inviting room, very clean, extremely friendly staff, and all at a very reasonable price. Recognized as an IHG rewards member at check in and placed on the top floor which had a restricted access allowed for one trouble free evening. Highly recommend this hotel! Great job!
March 25, 2014
Rated 4.0 out of 5.0 by parpitt Enjoyed my stay here
Very nice Holiday Inn. Disappointed that they charge for Platinum Elite guests for parking.
March 23, 2014
Rated 4.0 out of 5.0 by budg great stay
From the start all was well, van at airport pick-up waiting. Room ready (late arrival). Room clean, wake up call on time, breakfast
good and van back to airport left on time.
Been staying at this hotel for many years and all ways a great experience after a long day.
Thanks to all
March 8, 2014
Rated 5.0 out of 5.0 by TC32014 Quality service
The staff was goodt. We were acknowledged (although not as Club members) as soon as we came in the doors. Although it was late when we arrived, the shuttle to and from the airport was still operating so we didn't have to wait long to catch a shuttle back to the hotel after we turned our car in at the airport. It was also on time the next morning.
March 7, 2014
Rated 4.0 out of 5.0 Hotel is great, restaurant not so much...
We've been coming here for the past three years in between flights. Our experiences with the staff has always been positive, they're quite friendly and helpful. The hotel used to be nice, but it's beautiful now since they have renovated sometime in the past few months. The beds are very comfortable and our rooms have always been clean. We have chosen this hotel because of the combination of the price, airport shuttle, and restaurant on site. The only downside is the restaurant. It has recently changed hands, was renamed, and renovated and it is very pretty. However, the food is just as mediocre as it was before the changes. It's edible, but lacks virtually any flavor, I'm guessing it's from a food service (if it's not, then I'm even more disappointed). The prices do not reflect the quality of the food. It's so convenient to have a moderately priced, clean, hotel, the airport shuttle, and a restaurant all in one, but the restaurant has ruined it for us, we'll be seeking out a new place to stay next February. Sorry to the staff, but it is what it is.
February 23, 2014
Rated 5.0 out of 5.0 by kanesc1 2nd Stay in 2 Week Period
All good, thank you for making a business trip less complicated. Great staff, service no complaints. Menu in restaurant a bit limited but food was consistently good. Will return, thank you.
February 23, 2014
Rated 5.0 out of 5.0 by Butterman Got it all
Nice staff, good airport location and a quick shuttle there and back. Highly recommend the Burger Bar. Great beer selection and excellent burgers!
February 21, 2014
Rated 4.0 out of 5.0 by Wilson911911 Good Choice at the Airport
Recently stranded at the airport during the ice storms they had there. With no flights leaving, I was very lucky to get a room here. VERY close to the airport. Nice modern lobby. Rooms wer nice and clean, maybe a little small but fine for one person. They also have a good bar/restaurant onsite. The day I was there the restaurant was closed because of the storm but they put together a buffet for the people stuck there. Nice touch. I'd say the location and the professional (and fun) staff made this location a winner.
February 19, 2014
Rated 5.0 out of 5.0 by fkanesc Great Stay During Last Ice Storm
Staff did a great job during the last ice storm. Ronnie the Bartender smiled throughout dealing with frustrated travelers. Front Desk, management and F&B staff all did a great job too. Just a minute from airport, great location. Had such a good experience, I am back this week and will come back when in ATL.
February 19, 2014
Rated 5.0 out of 5.0 by Kim2900 Great place to stay & Airport Friendly
I stayed here the night before leaving for an early flight the next morning. I left my car at the hotel while I was on my trip and felt very safe doing so. Parking was also a very good price - $6 per day. The shuttle to and from the airport was convenient and on time both ways. This was not my first stay at this property and I have always been very satisfied.
February 16, 2014
Rated 5.0 out of 5.0 by TH-3 What a Pleasant Surprise!
I had the opportunity to try this property recently and it was quite a pleasant surprise. In this tier of hotel, I routinely find a handful of things that need attention, but not here. This property was immaculate, the room seemed brand new, the bathroom was spotless, the soft goods (sheets, towels, etc.) were in excellent condition, the breakfast was well done, the parking fee was quite nominal, and the staff was top notch! I will definitely be back, and I would highly recommend it to anyone needing a hotel near the airport.
February 13, 2014
Rated 5.0 out of 5.0 by Robert84 Made the Winter storm bearable
The hotel and their staff did a great job the other week when the Winter Storm hit Atlanta. I had a great business stay and I was impressed by the hard work.
February 3, 2014
Rated 5.0 out of 5.0 by stringman Best IHG property I have stayed in
I have been a business road warrior for the past 13 years,staying mostly at IHG properties (including several Crowne Plazas) all over the USA averaging 100 nights annually. This Holiday Inn was undoubtedly the best I have experienced, including other brands I have stayed at. Your hotel was recently updated with an inviting restaurant and all the newest coffee grinding, mixing technologies, multiple draft beers and was managed meticulously showing as efficient, friendly and polite service. The room was very clean and comfortable with quiet ventilation. I stayed the night of the recent great Atlanta ice storm and the hotel wait staff spent the night on portable beds in the conference room so they could open the restaurant the next morning. They opened with a smile - impressive.
I don't normally take this much time to rate a hotel, but this hotel was so impressive I wanted them to be recognized.
February 1, 2014
Rated 5.0 out of 5.0 by Mullet nice motel, Burger Bar overcharged me
Check in was a pleasure. I was recognized as a Platinum member and thanked for my business. Room was clean, fresh and comfortable except for one minor problem. AC/Heat did not work properly. Rather than complain I opened 2 windows and was able to cool the room enough to sleep.
The Burger Bar was over flowing so I phoned in a takeout burger.
Picked it up at the bar, gave a generous tip and enjoyed it in my room. But to my surprise when I got my bill I realized they had over charged me $3. When I phone the front desk to get my bill corrected she said I had to take it up with the Burger Bar and added "they have extra charges for everything!" OMG!
I dropped the issue but sadly will not eat there ever again.
My overall stay was a pleasant restful experience. I will stay at this property again when in town.
January 26, 2014
Rated 4.0 out of 5.0 by Layover in Atlanta Convenient location and good price
We had a weather delay and had to stay overnight in Atlanta. We recently stayed at a Holiday Inn in FL, and we we happy with it, so we decided to try another. The lobby and room were bright updated, and comfortable, but the restaurant was closed for renovations. We were able to walk nearby to a suitable restaurant , Ruby Tuesday.
January 16, 2014
Rated 4.0 out of 5.0 by BB6918 BREAKFAST
We have visited several hotels in your area, Super 8, Microtel, etc.
On our most recent visit to the Atlanta area we decided we would pay extra for a better, cleaner hotel. We were very disappointed that there was no complimentary breakfast after booking a room on the executive floor.
January 15, 2014
Rated 2.0 out of 5.0 by Long-Timer Leaving for Go Not Staying Here Any Longer
I've stayed at this very convenient and generally well-priced Atlanta airport hotel a dozen times but my stay last week will be my last. The hotel is trying to renovate, which they failed to tell me when I booked the stay, so the dining room had been moved into a small meeting room with a menu of 6 or so items. I rely on hotel restaurants and HI should have mentioned the disruption to adequate dining when I booked. Terrible service in the dining room -- I waited 35 minutes to be served and received my dinner-- and there are just too many other choices in the area for this poor experience to be excused.
January 15, 2014
Rated 4.0 out of 5.0 by Lowjacked Overnighter by the airport
I was travelling to Georgia on business in the Atlanta area and preferred not to have to deal with morning traffic around Atlanta, or getting up in the early AM to avoid it and still make my flight.
I didn't have a lot of time to explore the hotel's amenities or even have breakfast but, check in service was fast and courteous, the room was nice, the bed comfortable and the shuttle got me to the airport on time.
January 14, 2014
Rated 1.0 out of 5.0 by Chgo14 under renovation
I understand that hotels have to renovate, but this hotel was so utterly unprepared for servicing guests during that time that I was embarrassed to have made the reservations for our group to stay here.
The makeshift restaurant's tables were set with white tablecloths that seem to never have been changed by the looks of the ketchup, jelly, food stains under the paper place mats. The last resort to my dining experience was when I asked for a spoon to eat my cereal and was told to reach over the bus pan which was filled with dirty dishes to retrieve a spoon.
We don't rent a car, and depend on the hotel restaurant/bar in the evenings, very dissapointed
What was a regular hotel for us when we are in town for the Mart will no longer be visited by us.
January 14, 2014
Rated 3.0 out of 5.0 by Undertaker Poor service no perks
Priority club means nothing here. $120 for a room and $5 for 1 stinking box of corn flakes, and $6 a night parking. Going to change our hotel of choice. Thanks
January 13, 2014
Rated 4.0 out of 5.0 by New Year celebration Comfortable New Year stay
It was a great place to stay during new year after the Chick fille bowl at the Georgia Dome in downtown Atlanta.
January 7, 2014
Rated 3.0 out of 5.0 by Chagster1 Just Average for a Holiday Inn
While traveling through Atlanta and becoming stuck at the airport, I needed a quick room that was close to the airport. The shuttle service to and from the airport ran on time with no problems. Arriving to the hotel, the entrance is rather nice with new construction for a restaurant was ongoing. However, I was somewhat dissatisfied with the room, but I guess when you pay a low fare that you get an average room. It seemed outdated, but was clean. Bedding was fresh and nothing would make say something unsatisfactory about this hotel. Overall, its an average hotel for Holiday Inn, and I would rather stay at a Holiday Inn Express which seem to be newer and you get a free descent breakfast. At this hotel, you had to pay for breakfast. If you're looking for a quick place to crash before a next day flight, this is the place. If you want some comfort and want to relax and be able to eat a descent free breakfast, go someplace else.
January 7, 2014
Rated 2.0 out of 5.0 Wrong Number
This stay was a real waste of my points. I checked in with the intent to get some good relaxation and nights sleep before my early morning flight. I asked for a 4 am wake up call, instead I received an erroneous call from the front desk at 1230 am, telling me my pizza arrived. I did not order a pizza! This untimely call broke my night's sleep pattern, and I could not return to sleep, and I stayed awake the remainder of the night. Ironically, I never received the 4 am call either. Don't know how reliable this staff is.
Also, I am a priority member with over 200,000 points, and I received no perks or even acknowledgment from the staff.
January 2, 2014