Rated 4.5 out of 5 by 178
Rated 1.0 out of 5.0 by Gail123789 Never Again!
Let's just say, my entire party was ready to vacate. We booked this hotel to host our family reunion. From the start, the customer service staff is overwhelmed, unapproachable, and just plain rude. And don't ask for any extra towels, they do not have enough. The breakfast was good and the kids enjoyed the pool.
August 7, 2014
Rated 5.0 out of 5.0 by mrs Marken great service and very clean
Wonderful Hotel, breakfast every day, if I could I would have stayed longer.
August 6, 2014
Rated 5.0 out of 5.0 by MythUnderstood Attentive staff and clean, up to date facility.
We were traveling through N. Georgia and choose to spend an extra day in Atlanta before flying back home. We were very happy to find such a wonderful stay at this location. The beds were comfortable and the room was quiet and clean. The entire hotel was refreshing. The staff was helpful and friendly. The pool was clean and a nice place to relax. It was also a great location especially for being so close to the airport. Breakfast was fresh, hot and plentiful. We had an early flight and were happy to see breakfast out and ready by 6am sharp.
August 5, 2014
Rated 5.0 out of 5.0 by Michelle S. Great Hotel
What a GREAT hotel! The location, the décor, the amenities! Very clean and the staff was so courteous. We enjoyed the proximity to so much shopping without having to venture too far from the hotel. The breakfast options were outstanding. I'd come back in a heartbeat!
August 4, 2014
Rated 5.0 out of 5.0 by DrMAH Friendly, clean, and good quality
I enjoyed the stay, although I had a short time between arrival and needing to take the shuttle to the airport. The shuttle driver was ready for me at 4:30 a.m., and the ride to the airport was comfortable.
August 1, 2014
Rated 3.0 out of 5.0 by Phil77777777 Stay
Make note airport shuttle bus does not go to international terminal.
August 1, 2014
Rated 5.0 out of 5.0 by half-pint85 Wonderful stay
We were in town for my husband's family reunion. The hotel was close to the venue where it was being held. I am a light sleeper and I had no problem getting to sleep in this hotel. The room was sufficiently cool and dark. There was no outside noise to disturb me. The pillows came in firm and soft. Mattress was very comfortable. The staff at the front desk and at breakfast was very friendly. The breakfast was good. There were many choices and everyone was able to find something they liked. Overall, I would stay there again. This Holiday Inn Express provided everything I require in a hotel.
July 31, 2014
Rated 5.0 out of 5.0 by Caliwils Best place to stay
This is the best place to stay in the airport area...perhaps in the whole ATL area. I recommend this place to everyone.
July 31, 2014
Rated 2.0 out of 5.0 by JJJDDD Disappointing stay.
Hotel is in a wonderful location, and the service was great. However, the room was in bad shape--walls need painting and were very dirty in places. In addition, the sofa bed had used linens on it, with tissues in the sheets.
July 31, 2014
Rated 5.0 out of 5.0 by Sunnidee Great service and very comfortable
The rooms were in excellent condition, the staff was very friendly and helpful. Really enjoyed our stay.
July 30, 2014
Rated 1.0 out of 5.0 by Matt70 Hotel con mal servicio y sucio
Hice una reserva para dos habitaciones desde el 19 al 23 de julio, llegamos al hotel y por fuera esta muy bien conservado, cuando nos entregaron la primera habitacion (porque la otra todavia no estaba lista) estaba todo bastante bien, luego de ir a almorzar nos entregaron la segunda habitacion, cuando entramos el aire acondicionado no funcionaba, tuvimos que encenderlo en la pared y no encendio, la habitacion olia a TABACO fuertemente, llame para que colocaran algo y revisaran el aire acondicionado. Pasada una hora volvimos a la habitacion y el aire acondicionado no funcionaba tampoco el refrierador, cuando veo bien habian desconectado el refrigerador y el aire acondicionado de la corriente electrica, tambien la silla del escritorio estaba sucia y en la mesa de noche habia un vaso usado por el huesped anterior. Llame a la recepcion para que el Manager viniera y vino la recepcionista vio todo pero en ningun momento me ofrecio una solucion, o cambiarme de cuarto pero nada, les recomiendo que no usen este hotel si van cons su familia es un sitio muy sucio y no ha y buena atencion. Soy una persona que si pago por un hotel como este debe tener un minimo de atencion y un minimo de limpieza lo cual esta vez fallo de una manera grande. Tambien la parte gerencial fallo mucho en buscar una solucion o ubicarme en otro cuarto mas bien casi que me dicen vayase!!!!
July 28, 2014
Rated 4.0 out of 5.0 by j-man03 clean
Nice property minutes from the airport with a friendly, attentive staff. My room was clean and comfortable and overall the property was well maintained. A solid value for the convenient location.
July 28, 2014
Rated 4.0 out of 5.0 by djm233 Great staff both front desk and housekeeping
Great location close to eating establishments, bars and movie theatre. Very close to airport, a little noisy due to being in the flight pattern of airport.
July 26, 2014
Rated 5.0 out of 5.0 by barbara9 easy access to everything.
bad directions to hotel when driving.enterstate 75 hard time finding hotel if not comming from airport.
July 24, 2014
Rated 4.0 out of 5.0 by Norm65 Comfortable room
We would recommend this hotel to friends and family.
July 21, 2014
Rated 5.0 out of 5.0 by pittrj Comfortable bed and great service.
The sleeping accommodations and overall service was just GREAT!! If you want a Great I would recommend this Hotel. You WILL NOT be disappointed.
July 21, 2014
Rated 4.0 out of 5.0 by hc143 Great Customer Service
The inside of the lobby is inviting, relaxing, clean, modernized and spacious. The rooms are comfortable, secure, clean and open. The breakfast doesn't offer much variety (I am gluten free and all I could eat was a banana and that was after an employee went to the store to buy bananas to restock their very limited fruit options). The service is top notch here, especially for such a brand of hotel. The front desk staff was friendly, complimentary and just helped start my day with a smile. The shuttle was efficient, not very friendly (but not rude either...just did his job and stayed quite). The hotel is very central to many shopping, restaurant and even medical needs. I didn't feel safe going outside the restaurant at night and do wish the shuttle would offer to take across and back to the restaurants at night due to safety. Overall this is a great, clean, functional and comfortable hotel.
July 20, 2014
Rated 5.0 out of 5.0 by mawade1 This is a great place
This Holiday Inn Express is a great place to stay. The staff are awesome and very friendly. I would highly recommend this place when ever you are in Atlanta.
July 19, 2014
Rated 5.0 out of 5.0 by institches Totally delightful stay with most attentive staff
We recommend this hotel without reservation. All staff, from hotel shuttle drivers, to front desk and breakfast room personnel, made us feel welcome and important. A very large family reunion was taking place there, plus it was Fourth of July weekend. The staff handled everything beautifully, and tended to everyone's needs with efficiency and caring attitudes. There's plenty of shopping and restaurants within walking distance, or the hotel shuttle is happy to take you and pick you up when you're ready to return to the hotel.
It's a beautiful facility, clean in all areas. There is a large deck, overlooking a lake, adding to the ambiance. The beds and pillows are wonderfully comfortable. The complimentary breakfast has a great selection, is kept well stocked, and clean. There are computers available for guest use. It's a great experience at a great price.
July 14, 2014
Rated 4.0 out of 5.0 by SheTravelsLight The staff raise this location to a whole new level.
This particular location is blessed with a wonderful group - they went out of their way to address any concerns we had, solve any problems that cropped up, and to do anything and everything they could to make our two night stay successful - and while everyone was very nice, several people tried especially hard to help and make us feel welcome. Special thanks to Chrissy and Debbie at the front desk, and Lynette for their kindness and willingness to assist you with whatever it might be. It's the people that make the place.
July 13, 2014
Rated 4.0 out of 5.0 by camille3 Bathroom disaster
The tiles on the floor were broken and the toilet rocked. When I mentioned it to the day clerk and asked for someone to look at it and for me to get a discount she told me that room was not supposed to be used and that I already had a discount for family reunion. When I mentioned it to Marilyn G. she was very helpful and provided me with restitution for the inconvenience.
July 10, 2014
Rated 5.0 out of 5.0 by Doll58 Doll
Chrissy the front desk clerk was very nice, through all the difference families that was there this past weekend. She was the only one working and the people was everywhere. She handle the check end quickly. Hope to see you again. Thanks
July 8, 2014
Rated 5.0 out of 5.0 by Traveler8433 Nice!
The only negative experience I had was on the day we were leaving. I went down to ask the front desk for more laundry bags for my family's dirty clothes. The lady at the front desk looked at me like she was annoyed that I even asked. She then handed me regular plastic bags from a grocery store or take out restaurant with no explanation as to why I couldn't the laundry bags I requested. The bags worked but I didn't appreciate her rudeness. Other than that, my experience was great!
July 2, 2014
Rated 5.0 out of 5.0 by Courtney3stacks Excellent service and staff
Mrs. Debbie is always so welcoming and comforting. She's always so warm and bubbly and really goes out her way to make you feel like family and make it her priority that your stay is enjoyable. The rooms are always so clean and comfortable. I would recommend this staff and hotel for any occasion.
July 1, 2014
Rated 5.0 out of 5.0 by momone leisure trip with friends
our stay was great, conventiently located to every type of business you would need.
we had plan to stay with my son like we always do. after seeing the hotel and where it was located we decided to stay here. very nice stay. my son, his lovely wife and granddaughter resides about 15 minutes away fron hotel. simple route to and from house.
June 27, 2014
Rated 5.0 out of 5.0 by GF18 Great Stay
As usual my visit was outstanding. Everyone was so helpful.. the lady responsible for breakfast was great. I got to breakfast after 10, and she was so nice and allowed me to get something to take back to the room. The front desk staff was pleasant...and made you feel right at home.
Thanks for a great stay...
June 26, 2014
Rated 5.0 out of 5.0 by rhonda123 Comfortable bed ,breakfast good, great service
Had Family reunion at this hotel over 150 people. Everyone was pleased with food, service. The staff was wonderful!! The beds were comfortable!! I will stay again at this hotel. Plenty Restaurants and stores in the area, also a movie theater. We really enjoyed the banquet room for family gathering. I will advice anyone looking for a nice hotel to stay there.
June 25, 2014
Rated 5.0 out of 5.0 by C3309 Airport shuttle
The main reason we picked this hotel was for the airport shuttle and it worked out great. Thanks
June 24, 2014
Rated 5.0 out of 5.0 by thcbuildit Great Experiance
I wrote a previous review on this hotel and unfortunately had it confused with the Holiday Inn Express in Charleston, SC. Our experience at this hotel was outstanding.
The staff are friendly and helpful. The room was fantastic! Could not have stayed anywhere better. My wife and I were both very impressed with these accomodations.
Nothing but Great things to say about our stay here.
June 23, 2014
Rated 2.0 out of 5.0 by coffeebean84 Hide-a-bed
The hide-a-bed was uncomfortable and the mattress was filthy.
June 17, 2014