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Rated 3.9 out of 5 by 139 reviewers.
Rated 3.0 out of 5.0 by Both Positives and Negatives; Difficult to rate The front desk supervisor was excellent (polite, helpful, friendly)!! The front desk clerk who helped us when we first arrived made us question why we were even at this hotel. Reminded him multiple times about being 'welcomed as an IHG member' and he chose to ignore this comment #obviously, there were other issues that led up to this#. Fortunately, after we left for a late dinner #without going to the room#, we arrived back and were looked after by the Front desk supervisor who gave us back a comfort level about staying at the hotel. Hotel definitely shows some age but it was very clean. September 1, 2014
Rated 4.0 out of 5.0 by Details make the difference between good and excellent The room was mostly clean and comfortable. Bathroom clean and neat. Our room did not face the street and there was no outside noise even in the busy DC area. The little details that tripped up were a three way lamp switch with one way bulbs, TV channel guide way out of date, TV signal weak and it is on a pull out drawer that falls over if pulled out. Top of TV was dusty. The breakfast was slow one day and quick the next. Don't really know why. Buffet looked good, but we ordered off the menu as an oversize breakfast was not in our plans. August 30, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. Improve the cleaning condition of the lift in the hotel. need to change the rug in the lift. Rug has a damp smell. August 29, 2014
Rated 2.0 out of 5.0 by I really don't like old Holiday Inns. I prefer Holiday Inn Express. Our overall experience at the Washington College Park hotel was fair to poor. The staff at the front desk the night we checked in were not friendly or helpful. It seemed as though they couldn't be bothered to help us with the questions we asked. The swimming pool area had a hot tub, but it was not available. The building looked run down, old, and dirty. I recommend staying in Holiday Inn Express hotels. They are often, but not always, newer and cleaner. They often, but not always, have queen sized beds in the rooms. The price that you pay includes breakfast. Over the past six months we have spent five nights at holiday inn express hotels and 3 nights at holiday inn hotels. In my opinion the holiday inn express experience far exceeds the holiday inn experience. August 28, 2014
Rated 3.0 out of 5.0 by Nice Property Overall our stay was good, after a tough start in which we had to change rooms due to a strong odor of bleach on the carpet where someone had apparently stained the rug. The manager did persoanlly come up to deliver our new room keys and also assist in moving us to a new room down the hall. She also made an adjustment to our room rate for the inconvenience. The only other issue with this property that I encountered was the poor internet service. It was very inconvient that even though we had a three night booking, you had to reenter the code every 24 hrs. to keep the free service. If you forgot the service to get back on required you to call the internet provider to the hotel and have them boost the signal so you could get back on-line. I've never had this problem at another property in the IHG chain. This hotel needs to re-examine this service and the issue of having to re-up every 24hrs. It would also be nice to have access to the pool until 11pm instead of only 10pm. Overall the property is on a very nice location with access to numerous resturants and shopping. August 24, 2014
Rated 5.0 out of 5.0 by Comfortable bed and wonderful staff. N The bed is excellent and the staff very professional with the security guard on alert 24 hrs patrolling floors and property. I feel very safe August 20, 2014
Rated 2.0 out of 5.0 by Not The Best Stayed for 2 nights- upon arrival, building is clearly old and parking lot is tiny (one half is almost like parking over a ditch, so if you have a small car you will end up parking by IKEA). Room was on the first floor where I did not feel safe, TV did not work, room phone did not work, no continental breakfast. However, staff was friendly and greeted me as a rewards member, offering cookies and points (300). Since my stay was so short, I opted out of room service due to a bad experience previously at Holiday Inn Leesburg. Holiday Inn franchises are a hit or miss and this was a miss for me. I take the risk for the rewards points, but next time I am in the area I will try elsewhere. August 18, 2014
Rated 5.0 out of 5.0 by Friendly staff My family and I were able rest comfortably and happily during our staying. Staffs were so friendly and helpful (they went beyond). I want to thank the Staffs for their dedication and kindness. August 11, 2014
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