Rated 2.0 out of 5.0 by amooyahe Horrible Customer Service
I stayed here for my wedding but didnt get a suite or anything special. I was not aware of the $50 deposit, thus my credit card was declined. The service at the front desk was terrible. He was not very informed on hotel policy. This caused check in to take almost 30 minutes. In addition, my non smoking room smelled like smoke and so did the second room they moved us into. The smell was even confirmed by the security guard who escorted us to the 2nd & 3rd room. I was then informed that the entire bottom floor was once a smoking floor. The 3rd room was much better but it was an annoying situation. The room served its purpose.
May 7, 2013
Rated 5.0 out of 5.0 by RUBYRED60 Excellent
My one night stay was excellent.
I was thanked for being a priority member and given the amenties that come with being a member.
I was very delighted to find a microwave and a refrigerator in the room. This is a plus.
The reservation staff was efficient and professional.
The room was clean and welcoming.
I was not impressed with the breakfast buffet. I will try the menu items the next time around. The plus is the staff in the restaurant very friendly, attentive and professional.
I will stay at this property again and recommend to other individuals.
May 2, 2013
Rated 5.0 out of 5.0 by rjyoutheman Great Service, very fast and prompt to check-in and out
We loved our one night stay. Pool was a great addition to relax and stretch. Food was great in the hotel restaurant.
April 22, 2013
Rated 4.0 out of 5.0 by Canadianeagle Very convenient to U. of Maryland and major highways!
Hotel location is ideal for visiting University of Maryland plus shopping the Ikea store just behind it! Restaurant continues to provide tasty meals and friendly service. Staff is responsive to customer service.
April 22, 2013
Rated 2.0 out of 5.0 by PB2013 Last visit
I had not stayed here for over a year since the last time that I stayed at this property my car as well as 5 others were broken into and I had my I-Pod and my GPS stolen from the car. The hotel did little to make my feel very good. The past stay was in a room with no desk, no work chair and the hotel's selection for television stations was very limited with poor reception. I have seen that the Holiday Inn chain in general is attempting to raise their rates to a par with the higher quality hotel chains. Their rewards programs are also not very generous. I find it hard to justsfy the cost for the value of this hotel. I travel constantly and am in hotels every night so it is hard to disappoint me. This did.
April 16, 2013
Rated 2.0 out of 5.0 by bunse Decent but not calling me back
The hotel is obviously older and carpeting, and furnishing show it. If you are unlucky enough to face IKEA it is like having a spotlight into your room even with the curtains closed. The bar food is overpriced and only fair. Had the cheesesteak and it should have been listed as onions and cheese, and Where's Waldo for the meat, there was one thin piece.
However the desk staff was wonderful and could answer questions about the area.
Overall for a couple of nights it was a Holiday property and added to my Priority Club points. Sorry that is the best I can say. Not up to what I have come to expect from Holiday Inns
April 14, 2013
Rated 5.0 out of 5.0 by DineshGarg Pleasant stay
It was a very pleasant stay with friendly staff and good food options.
April 12, 2013
Rated 3.0 out of 5.0 by lonnastory Unstable sink & shower hair
Hospitality is tops at this hotel, but it couldn't make up for poor housekeeping. Though we had reported an unstable sink & hairs left in the shower stall, and were assured all was taken care of, it was certainly not. We repeated our problem, and it was dealt with, finally. The manager and front desk staff were very friendly, and tried to buy off our frustration with free breakfast and a snack basket. The hotel is tired and well-worn. We won't go back.
April 11, 2013