Rated 4.1 out of 5 by 103
Rated 3.0 out of 5.0 by Gee65 Overnight stay was not what I expected
My stay at this hotel made me feel like I was again living in a dorm room. There was a constant noise of people yelling and doors slamming well into the night. Also, when trying to use the Wi-Fi , I had issues getting it to work. When I asked the desk attendant about it, all I got was that his phone works well on the system and that he is using it. That was not what I asked for. I gave up with him as he had no idea how to deal with this. When I travel through the area again, I will not stay at this hotel again.
April 16, 2015
Rated 5.0 out of 5.0 by BobbyW Consistently Good Experience
I have stayed at this hotel many times and have had very good experiences. I did not get my wake up call although the operator said that I was called twice. My phone was replaced and I did get my wake up call at the right time.
Getting a USA today newspaper is a good service for your clients.
Hot breakfast food in the morning is also a bonus. Having a discount in association with pamplin Park is the major reason why I stay here.
April 5, 2015
Rated 5.0 out of 5.0 by Lee631001 Exceptional Service and Comfort
This is one of the best Holiday Inn hotels I have stayed in. The customer service was great. I had to make some changes in my arrival by phone. When I arrived the desk clerk remembered our conversation and had already updated my check in. I also changed my payment method mid-way through my stay and that was accomplished with no problems. The restaurant staff was very friendly and remembered my preferences during my stay. The beds were very comfortable and I love having my choice of pillows (firm or soft).
April 4, 2015
Rated 2.0 out of 5.0 by ERG24 My reservation was cancelled
My husband, daughter and I stayed at this hotel with a soccer team. I spoke directly to the marketing manager to make my reservation and asked to be guaranteed for late arrival but it had been cancelled when we arrived after 9 pm. We waited a long time to get the "last non-smoking double room" but could only stay there for one night. The only available room for the 2nd night was smoking. We were not ok with this but we had a very early morning and others were waiting to check in. There were no breakfast vouchers as promised by our group status and the opening time was after our required departure for a soccer game. The second night we were allowed to stay in our room - Yay! - but the breakfast voucher printed times and the confirmation of those times by the front desk the night before turned out to be wrong and we were too late for breakfast this time! We raced to pack, check out and find a heathy breakfast option for our daughter before her soccer game. This was not a relaxing stay.
March 28, 2015
Rated 3.0 out of 5.0 by N/A/ Fair
I was there to work at Ft. Lee. Due to having the room at the Government, I was not offered a free breakfast, although I am part of the IHG Rewards. I was told it was their policey. I was only there for a work and I don't know if they were lacking staff for housekeeping, but they did not do a very good job restocking anything that was used.
March 26, 2015
Rated 4.0 out of 5.0 by kcm123 Comfortable Bed and easy access from highway
I was headed south and stayed at the Holiday Inn Petersburg North-Fort Lee. I have enjoyed how Holiday Inn has upgraded and renovated its properties over the years, and I always find the beds and pillows comfortable. This Holiday Inn was quite big and obviously accommodates bus groups, etc. However, I thought is was easily accessible from the highway, and that having a restaurant in the hotel was useful.
March 25, 2015
Rated 5.0 out of 5.0 by lyn117 Road Trip Reprieve
We randomly picked this hotel during a very long road trip and we were very pleased with our choice. The room was welcoming and comfortable, and all of the staff members were extremely friendly and helpful. Our stay at this facility provided a much needed reprieve from driving; while this was not our destination hotel, the pleasant ambiance made it feel as though it was a part of the actual vacation.
March 16, 2015
Rated 4.0 out of 5.0 by NU' 77 Bar Ops
Already made my comment in the survey. I plan on going back to the hotel in not to distance future.
March 10, 2015