Rated 4.0 out of 5 by 141
Rated 1.0 out of 5.0 by coco30 Terrible stay
I must say it was one of the worst hotel experiences I have had in recent years. Had there been another option available in the area for my dates, I would have changed hotels. I spoke with management with no success and even contacted the franchise corporation through their website but it took two attempts to hear from anyone. The housekeeping department is severely understaffed making it impossible for them to keep up with the amount of work. So many people check-in and out each day that the guests who stay multiple days are neglected. Most days I had to ask multiple times for towels before I could actually get them. When a guest requests towels, chances are we are wanting to take a bath/shower. Instead, we had to wait for hours to get them. The hotel stinks like raw sewage, and there is NO water pressure in the bathroom. I was completely dissatisfied with my service there. I can guarantee that anyone who stays here does not want to return - many in our group has stated they would not stay here again.Somewhere customer service has gone by the wayside.
September 29, 2015
Rated 2.0 out of 5.0 by Food truck Ft Lee HDI
This is a older Holiday in that is in need of some needed updating. The odor of sewage on the floor I stayed in was overpowering. The room was not very clean feeling.
Plenty of hot water though. Noisy HVAC system makes it very difficult to sleep ,due to the room vibrating and constant drone of fan running.
September 28, 2015
Rated 4.0 out of 5.0 by Naydine Pillows
I sleep on firm pillows and i thought that the pillows that I had even though there were four were not sturdy enough. I had to double up and even add more pillows to get comfortable in bed.
September 28, 2015
Rated 4.0 out of 5.0 by Fred Lee Reservations
I called to inform that I would be a late check-in. There was no record of my reservations. I had to verify my direct contact with staff in making my reservations. It was through my persistence that my reservation was found and it was incorrect. I had to insist upon my confirmation to be acknowledge. Upon arrival the staff person was very accommodating and there were no further problems.
September 17, 2015
Rated 2.0 out of 5.0 by oscar8190 smelly rooms
bad conditions in room probable cause ac unit, also keys weren't working properly had to continue going to front desk to reactivate
September 14, 2015
Rated 4.0 out of 5.0 by Allen1945 Staff Greetings
I was impressed with how friendly the entire staff was. They were polite and generally conversational whether or not we were being directly served by them. It was a warm environment.
September 9, 2015
Rated 4.0 out of 5.0 by CJ23A Felts like a HI Express, mores than a Holiday Inn
Holiday inn with no upgrades for Spire Elite? No suites in the hotel? Finally, shower only, no tub.
Staff we friendly, but not out of their way accomodating..
September 7, 2015
Rated 4.0 out of 5.0 by Kimber22 Nice stay but would rather continental breakfast and coffee
Wish there was coffee available in the lobby in the mornings and evenings.
Really miss not having a continental breakfast available. I don't have time to sit down in a restaurant and order (and pay) for a breakfast. I just want something quick and simple. And coffee.
August 31, 2015