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Rated 4.3 out of 5 by 43 reviewers.
Rated 5.0 out of 5.0 by Addo in the Springs I always have excellent experiences with this hotel: friendly professionals. nice bar, perfect breakfast, safe, tranquil: great. The only comment: For smokers no rooms available. I enjoyed again and will recommend this fine hotel. Addo from the Netherlands December 18, 2013
Rated 5.0 out of 5.0 by Great for business Trip I was pleasantly surprised by the quality and comfort. Everything I needed was there, and there was a good Sport Bar attached to the Hotel. As I travel often to Colorado Springs, It will be one of my first pick from now on. November 18, 2013
Rated 4.0 out of 5.0 by Late Check inn, Food and Maintenance I got there pretty late and checked in the first of three nights. The girl that worked the front desk was awesome, very polite, very professional and helpful. The second evening we went to the restaurant. They didn't have 3 of the 6 peoples at the tables preferred drink or cocktail. They recommended the Nachos and we ordered with Beef it came out with Chicken. Two of us ordered the Chicken fried stake and it came out with no gravy for the mashed potatoes. We ask for some and they brought out two bowls that they had stuck in the microwave. One bowl was very hot but gravy was not the other bowl and gravy were both cold. That night, One of the guest in out group couldn't get into there room after going up and down the stairs three times for different keys he ask to see if they could check the batteries or door lock he ended up having the maintenance guy on the phone and had to use his own screwdriver to change the batteries to get into his room. They didn't offer anything for his hassle. October 17, 2013
Rated 5.0 out of 5.0 by Nice accommodations Very nice room, restaurant and bar. Convenient to airport and shuttle service is much appreciated. Courteous staff and helpful. Thanks for a nice stay. October 7, 2013
Rated 5.0 out of 5.0 by Great Hotel and Restaurant Staff I've stayed in this hotel several times during my business trips. The hotel staff is very friendly and easy to deal with. The rooms are very comfortable. The hotel restaurant with bar is very convenient. October 4, 2013
Rated 5.0 out of 5.0 by The Best in Customer Service!! The property was very clean and the décor welcoming...but the staff is was the best, equaling the tranquility from viewing the mountain scenery. From Connie at the front desk to Mindy in the restaurant (who did what every guest in any hospitality arena looks for..."recognition" - she remembered not only my name, but my preference in what I eat!). I felt that my experience was leveled with that of my stays at some of the Intercontinental. To all at the hotel and to the GM for hiring a stellar staff....You got Right!! October 2, 2013
Rated 5.0 out of 5.0 by Never Disappointed with this Property I've stayed at this hotel several times over the last couple years and the level of service is very consistent. Clean rooms, accomodating staff and excellent on premise restaurant with great food. My Fave is the Yeager Schnitzle with Potatoes and red Cabbage. Only recommendation I can give is that the bartender learns the difference in beers styles..I would be happy to do that however she really didnt care to know the differences because she didnt drink beer. It's helpful to know beer styles in this day and age because craft beer has taken off in the beverage industry..Petty I know but it's important to me to know what alternatives are available at a bar when my style isnt.. September 30, 2013
Rated 2.0 out of 5.0 by Issues again... My second visit to this property - both times, I've experienced the same three issues: 1. Keycards lose their programming EVERY DAY! I was told that they recently installed a new system, but it obviously isn't working. Going back to the front desk multiple times for a new card is frustrating. 2. Wireless reception in the rooms is very weak 3. Room Service food quality was poor - cold food, no silverware, stale bread, old cream cheese, etc. Nice facility with poor Guest Service! September 27, 2013
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