Rated 3.8 out of 5 by 81
Rated 1.0 out of 5.0 Second post same issue
This was my second time staying at this location, the first time was good but this last stay was a nightmare. My first issue was I had two beds in the king suite and could not get a second chair for my guest to seat in. I was told when I called the front desk "that a second chair could not be provided due to it being a fire hazard. So, the next morning I stopped by the desk to see what could be done I was told the same thing as before and then asked do you have another room I could move into the front desk guy said yes and he would contact me once it was available (No one called). I asked for a new set of towel since the jetted tub sprayed water all over the bath room and we used those towels to clean up the water. After waiting 10 hours I called the front desk again and asked about those towels and I also told them that my room was not cleaned. He asked me if I had up a do not disturb sign I told him no. So final I got a set of towels around 9 PM. I then told the attendant that my room was not serviced and that I needed it serviced he told me to contact the front desk. I called the front desk concerning my issue and was told there was nothing they could do tonight, but call back in the morning and the manager would be available for me to voice my concerns with the level of service I received during my stay. Well, I called the front desk around 9 am, I was then told the manager would not be available until Monday morning he asked me if I would like to leave a voice mail for the manager I told him yes and left my contact information and my concerns. I then followed up with leaving my contact information at the front desk at check-out as of 2PM Tuesday 10 Dec 2013 no one from this hotel has contacted me on this or any other issue. This has been by far the worst level of overall service I have received from any hotel in my 40 years of staying at hotels.
PS after reading some of the other comment from this past weekend I see that I am not the only one who had an issue with the level of service at your hotel.
December 10, 2013
Rated 5.0 out of 5.0 by Badger73 Love this hotel!
We had stayed at this location previously in October and were thrilled with the service by Brian at the front desk. To our delight, Brian was working the desk again at our check in and greeted us with the same pleasurable experience as before. The room was great, quiet and comfortable. The two queen size beds were phenomenal and could not ask for a better value. We look forward to our next trip that requires us to stay in Columbia again.
December 3, 2013
Rated 1.0 out of 5.0 by Nicole827 Disappointed
Our experience with this hotel was less than pleasing. First of all we reserved a king suite. Saw a picture online advertised with a couch and then a bed in another area. We wAlk into our "king suite" and find a bed where a couch should be.. I called the desk and yet stated that because of the demand for two bed they too out all the couches and there's no rooms with a couch. I have a one year old that likes to explore and who is learning to crawl. The high bed was not what we needed or wanted! There was no where for my husband and I to sit, but the bed.
Second, After driving for hours my husband wanted to relax in the jacuzzi tub... That was a fail. It took about 20 minutes to fill the giant tub up.. But come to find out that the tub was broken. The button to start the pumps was broke. The jets would not turn on. While getting out, my husband noticed multiple private part hairs along the back wall of the tub! Beyond disgusting. I called down stairs and they just said to come down stairs and change rooms. Didn't really apologize just repeatedly said I don't know how that happened.
And then there's the complemNtary breakfast... If you can fill up on two eggs and one sausage link.. It fine but don't expect your orange juice to be included in the complemtary part. We ended up ordering food off their menu... I would have been better off going to a Waffle House.
November 30, 2013
Rated 1.0 out of 5.0 by Tunnell If you need a crib, beware before booking
My wife called the local hotel number for service, but was patched to a central booking and reservation line. She asked if they had a crib at the location and she was told they did, but it was first come first serve. She booked the room knowing we would be there in less than 30 minutes. She was informed we would forfeit the first night's cost if we canceled.
When we got to the location, the staff informed us they gave out their last crib over an hour prior to our arrival. Thus, there was no crib when we booked the room. We never had a chance and to add insult to injury...we were informed that we would still have to pay them for the room even if we elected to go elsewhere. The attendant plainly told us, they were a franchise and the person we talked to was really a separate company out in Utah or another place. He also stated that there was nothing on our reservation about a crib request. The crib was the reason we chose Holiday Inn. We could've stayed at several other places.
This is a franchise/organization problem. My wife thought she was talking to the hotel personal in Columbia when she booked the room. The attendant my wife talked to could have called the hotel in Columbia to confirm they had a crib prior to accepting our money. It also bothered me that they didn't offer us anything to make up for an upset customer. The attendant could only say, sorry, do you want the room? So, bluntly, we felt taken advantage of and won't return to a Holiday Inn unless there are no other options.
The only highlight was the breakfast staff. They were very helpful and made up a little for a difficult experience the prior night.
November 27, 2013
Rated 5.0 out of 5.0 by sbello222 Always a nice stay
I have stayed at this property several times in the past. I keep coming here when I have a need to do so.
Your staff is always curtious and knowledgeable in every aspect. This I do appreciate a lot.
Thank you so much.
November 24, 2013
Rated 1.0 out of 5.0 by BizTraveler2019 Musty Odor and Icky Feeling Carpet
For starters, the Front Desk personnel really didn't make me feel welcomed upon arrival............She did warm up after I informed her that we had a corporate rate of which she was hesitant to give until I made a reservation only for her to backdate it.
After getting into the room, I was met with an old musty stale odor. Then I made the mistake of taking my shoes and socks off. The carpet felt awful and very gross to my bare feet.
I have stayed at a lot of Holiday Inns and know this is not the standard. Typically I am recharged after a long day whenever I stay at a Holiday Inn. Unfortunately this time, I was overcharged for a stay!
November 21, 2013
Rated 2.0 out of 5.0 by HOOAH Great Place not so nice service
This Hotel was very clean and beautiful but the staff - not so much. Not all staff but two staff members Jeremy and the Management.
Originally when I booked the room online I was quoted a rate, when I went to check in. My reservation was cancelled because the credit card I used to book the room was not authorized for the full amount. When I booked the room the CC was only put on a hold (is what I thought). However, no one from the hotel contacted me to let me know of the hold vs full amount due or that my room was cancelled (no email or call). Once I rescheduled rooms in the lobby the rate was $40 more a night per room /I had 2 rooms. When I asked Jeremy was so much he was very cold and non-compassionate at all and said that is our policy. After A few more comments back and fourth (which I was very plesant on) I decided to just deal with it because I was not getting anywhere with him. We checked in and the next day I went down to ask to speak to a manager and was told by one of the nicest people there(I think her name was Alexis) that she was so very sorry for the misconfusion but she would have a manager get back to me on the situation. It has now been 3 days since we checked out and Nothing ! ! ! I am not impressed at all with the customer service and or the rude people they allow to be at the front desk. Except the two young ladies who were very nice. This was the first time we stayed at this Holiday Inn and we will not be staying there again.
November 18, 2013
Rated 5.0 out of 5.0 by MACON Just a great place to stay!
I had been on the road for ten days and felt like I was coming down with a cold. The staff couldn't have been any nicer and the food was great. The discount in the bar and restaurant for priorty club membersjust made the whole experience an excellent night on the road.
November 12, 2013