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Rated 3.9 out of 5 by 158 reviewers.
Rated 5.0 out of 5.0 by Very nice facility and personnel. Wonderful customer service. They were very nice and the room was great. Will stay there whenever we go through to Florida. Great location. March 29, 2013
Rated 1.0 out of 5.0 by Horrible experience! We stayed at this hotel for one night only and thank you God for that! Very poor customer service service, we decided to eat breakfast there (which is not included in the stay) and go for "buffet". I'm not sure why they called it "buffet" because all we could have was some french toast that was not tasty at all, some burnt omelette, some really dry bacon, and some stale cakes which I could not even eat. All for $8.99. We unfortunately assumed that we would get juice too, so the server came and filled our glasses with orange juice, but then when we received the bill, they charged us almost $3.00 for each glass of juice on top of the "buffet" prices. When we inquired about the bill, we were totally ignored, not even an apology for not informing us that the juice was not included in the price, raising her voice at us too, yelling "I will remove one, but you have to pay the rest of the juices (another 3 juices)!" We stayed in a lot of Holiday inns as we like to travel (about 6 this spring only) and we never had such a bad experience! Very poor customer service skills from the server and not a very clean place. We would definitely not go back again and we would not recommend it! I wish we could give it less than 1 star! March 27, 2013
Rated 5.0 out of 5.0 by Thanks Rob and Corey The staff was great especially Rob at the registration desk and Corey who worked in the restaurant. March 22, 2013
Rated 1.0 out of 5.0 by The location refuses to honor the Government per diem rate This location has been our preferred location for our official travel at Fort Jackson while on official duty with the US Army. This location refuses to allow our members of our Armed Froces to stay in their facility for the maximum per diem rate that the US Govt will pay each day. They are more than happy to give us this rate if we book a large group through their sales representative, but the Soldier and his family that are moving to the area has to pay additional money out of his or her pocket to stay at this location. Then they have the nerve to post a patriotic flag icon on the site advertising that they welcome our military members and give them a special rate. This hotel has often charged the military more money per night than the average person has to pay if they just walk in the front door, because they know what the govt reimbursement rate is. We have many other locations to choose from and this location is usually packed with large loud conventions and social events staying up late each night and roaming the halls drunk. Last month, 3 flights of stairs in the stairwell were covered in vomit where one of these drunken party goers graced us with his presence. Have it your way. We're better off somewhere else. CPT M.S. Rode US Army March 15, 2013
Rated 4.0 out of 5.0 by Two Notch near Columbia SC Room was clean and comfortable but did not include ANY stands on which to place our luggage. Unusual in most hotels and especially in a suite in ALL hotels. In the last few years I have been more and more reluctant to place my luggage on any hotel floors OR on the beds. Even 5-star hotels have become infedsted with things that I do not wish to take home with me. TV in bedroom did not work. Both were reported to front desk upon checkout. March 15, 2013
Rated 5.0 out of 5.0 by Much comfort and food We stopped on the way to Charlotte. The staff was more than accommodating and we went to the dining facility and was pleasantly surprised with the quality of the food. Also the Bartender Tina, was efficient and friendly to top off our evening. February 27, 2013
Rated 5.0 out of 5.0 by excellent hotel Only stayed one night as passing through town, but this is a very nice hotel- well appointed rooms, friendly helpful staff, good bar and restaurant. Excellent value February 26, 2013
Rated 5.0 out of 5.0 by Wonderful Front Desk Manager The front desk manager, Jodi was very helpful and friendly. She made our stay that much more enjoyable. Hotel was clean and very nicely decorated. February 26, 2013
Rated 3.0 out of 5.0 by You Got To Be Kidding The prior week I stayed at a Holiday Inn Express and it was awesome, this was in the north part of Columbia. I joined the priority club...was able to check out at 2pm and received a military discount. The following week I stayed at this Holiday in that happens to be close to Fort Jackson. Only active duty on orders could get a military discount and I had to check out at 11am though. Needless to say I will never stay at this particuliar Holiday Inn again nor will I recommend to any of my friends visiting Fort Jackson. February 23, 2013
Rated 5.0 out of 5.0 by Beautiful Property and a Great Value I was not planning on stopping in Columbia on my return to Atlanta. But I found myself too tired to continue. I called the hotel from the right outside Columbia and a room was available. I was surprised at the value for the room I got. Great quiet, safe, location, right off I-20. Big property. Interior and exterior all in well kept. Everything in great order. The staff was friendly. Great hotel at a great value. February 22, 2013
Rated 5.0 out of 5.0 by Great Hotel! Our stay was a single Reward night stopover on a pleasure/business trip. We chose the hotel based on it's location on our route never expecting anything other than the usually nice Intercontinental facility. However, from the warm, friendly, yet professional front desk attendants to the fine upgraded one bedroom jacuzzi suite, we were impressed! It had all the much-needed amenities to soothe the weary traveler, especially the quality bedding and that welcome whirlpool tub! Everything in the hotel had that "well cared for" appearance. Thanks for a pleasant break. IC hotels are always our first choice on all our travels...stayed in three different ones on this trip...and Columbia I-77 North was the best of all! February 16, 2013
Rated 2.0 out of 5.0 by not very accomodating Because we travel with meds needing refrigeration, we asked to have some icepacks be keep in freezer overnite. They could not accommodate this request which is first time this request has ever been denied. They would give us bag of ice in AM. However, in AM desk clerk couldn't get ice because she was only person there. We will not stay there again. February 13, 2013
Rated 4.0 out of 5.0 by One mediocre apple.. For two days the room was deligjhtful and the afternoon desk clerk was delightful. The room had some minor problems and when I told the lady at checkout and also complained about not getting paper delivered to room, she became snippy.The nice Hotel but not so nice clerk left a sour taste in my mouth. February 11, 2013
Rated 4.0 out of 5.0 by 1/28/13 Columbia stay A fine stay as usual, to be expected from a Holiday Inn. Only downside was the chubby pillows, which is a problem for me at any hotel I stay at. February 4, 2013
Rated 1.0 out of 5.0 by Front Desk Staff The front desk staff was very kind. They greeted me with a smile and thanked me for being a priority club member. The only problem I had was that there was a family reunion going on and I was not able to get a good nights rest. Kids were running up and down the halls making noise. So I did not enjoy my mini-vacation. Also the restaurant was closed. I wish I was told that in advance. I still would recommend the property only because of the staff but I would ask what was going on during that time. January 23, 2013
Rated 3.0 out of 5.0 by Not as good as expected Wasn't recognized as a Priority Club memeber Wasn't offered an up grade Key didn't work the first time up to the 6th floor TV guide didn't match the TV Lightening not very good in the room January 21, 2013
Rated 5.0 out of 5.0 by Nice & comfortable My stay here in Columbia was very nice. This hotel located close to all major interchange within the area and is convenient to everything else including restaurants. The king bed was extremely comfortable and having extra pillows in both firm and soft made the bed even more comfy. This Holiday Inn was clean and the staff were all very friendly. Checking in and out was a breeze and I got 1000 extra points on my priority club membership just for watching a 60 second video online. Overall staying here was well worth the price and I would recommend it to anyone stopping through the area. January 20, 2013
Rated 3.0 out of 5.0 by ... Put me on a handicap room, swore it wasn't when I asked about it and wouldn't move me. Couldn't find the button to push to turn on shower, was told instructions were on the key card folder. Why didn't I look there???? Stupid. January 6, 2013
Rated 5.0 out of 5.0 by Sales Dept. Rocks! As a FREQUENT traveler, I know that things don't always go as expected...... but this hotel always makes it right!!! You can not ask for more than that!!! January 5, 2013
Rated 5.0 out of 5.0 by Welcoming, Comfortable and a great value The desk staff was very pleasant and made us feel welcomed. The room was clean and comfortable. The food was very well prepared and the service was great. I would highly recommend this location if looking for a place to stay in the Columbia, SC area. January 2, 2013
Rated 4.0 out of 5.0 by Room was comfortable, clean and quiet Room was comfortable, clean and quiet. I wished they included breakfast. December 26, 2012
Rated 5.0 out of 5.0 by Nice rooms 2 light switches went bad while we were there 3 nights and heater outputted cold air for about 5-10 minutes before the heat started. Rooms and staff were great. No vending machines on the floors, had to go to the front desk area for their little store which had an array of items there. Does not accept pets, which was a miscommunication on the phone when we booked the room. November 30, 2012
Rated 5.0 out of 5.0 by Great hotel I had a great stay at this Holiday Inn. Bar was great. Front desk clerks were very pleasant and helpful. Room was very clean. The only thing is the housekeeper did not wait for a response before opening the door luckily the latch was on. November 29, 2012
Rated 5.0 out of 5.0 by Great place to rest while traveling. We had spent over 10 hours driving, to make it to Columbia, SC, on our way to Florida. We were exhausted. The staff greater us with smiles, water and cookies! The beds were so comfortable. In the morning, the restaurant staff convinced us to stay for breakfast (we thought there was going to be a continental style) much to our satisfaction. The food was outstanding. This will be a return spot for us. November 26, 2012
Rated 5.0 out of 5.0 by Great Service & Comfortable Stay My stay at the Holiday Inn on I-77 was exquisite the staff was knowledgeable as well as helpful. November 21, 2012
Rated 5.0 out of 5.0 by Great Stay!! Will stay here again for the State CC Meet!!!! Wish breakfast was open in early morning though!! November 8, 2012
Rated 2.0 out of 5.0 by In decline For a hotel next to a military base I would expect that the work out facilities to be operational...Not their only two treadmills to be broken. I do not expect to have to go to the local club to pay to work out since this is one of the items I look for when I book a room. Breakfast was poor at best...the buffett was out of food on 1/2 the items and what I was able to choose from on the list was minimal October 16, 2012
Rated 1.0 out of 5.0 by dog hair in bed the hostess at the front desk was very annoyed because we had a meeting there and there was alot of confusion. She could not keep up with the amount of people that was booking in and she was acting not in words but in her actions, such as rolling the eyes, that was one of the actions she distributed. When called to the front desk to get someone to bring clean sheets, she was not very nice over the phone and she sent a man with towels not sheets. This went on for some time, trying to get a clean bed. My stay was not very desireable. Would not recommend this property. October 15, 2012
Rated 4.0 out of 5.0 by Nice Hotel for the area We stayed at this hotel while visiting our son at college. When we arrived we were disappointed with being given a room with only a walkin ADA shower. So we called down tot he desk and reuqested a change to a different room with a tub / shower. They gladly accomondated and upgraded us at no cost to a two room suite with a jaccuzzi tub and small wet bar. This made a two day stay much more comfortable and enjoyable. Thank you to the staff for the upgrade. October 13, 2012
Rated 5.0 out of 5.0 by Staff and service I really enjoyed my stay at this HI ! The staff was so friendly and were able to get me to my meeting destination, even explaining a detour that was needed (THAT saved so much time !) If you ever need to stay here, rest assured ! and REST ASSURED ! October 7, 2012
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