Rated 3.8 out of 5 by 149
Rated 5.0 out of 5.0 by Gman1 Holiday Inn Executive Center, Columbia, MO
Holiday Inn and ( HI-Express) are known for their cleanliness; you know about what you will get wherever the location is. HI Express offers great complimentary breakfasts as well. I used HI wherever I stayed overnight in my career. Now that I am retired; I continue to stay overnight if available wherever I may end up for the night during my leisure travels.
July 17, 2014
Rated 5.0 out of 5.0 by VIEWED FROM THE WEST UPDATED ROOMS
WHILE THE HOTEL MAY LOOK DATED ON THE EXTERIOR, IT WAS WELL APPOINTED AND QUITE UP TO DATE ON THE INTERIOR. STAFF WERE FRIENDLY AND ATTENTIVE. ALL REQUESTS WERE TAKEN CARE OF IMMEDIATELY. ONLY CONSTRUCTIVE FEEDBACK IS ON RESTAURANT SERVICE WITH LARGE CONVENTION GROUPS. IT WAS APPARENT THAT THE RESTAURANT STAFF WERE OVERWHELMED AND EMPLOYEES FROM OTHER AREAS OF THE HOTEL WERE USED TO ACCOMMODATE THE LARGE NUMBER OF DINERS DURING THIS CONVENTION AS THEY WERE NOT WELL TRAINED OR ADEQUATELY VERSED ON RESTAURANT SERVICE OR FARE OF MENU.
July 15, 2014
Rated 4.0 out of 5.0 by Karlsr Comfortable Bed
I have nothing to add to my review,.except the food service in the restaurant could have ben better. Many people had to wait a long time for their food and this caused complaints with our delegates.
July 15, 2014
Rated 4.0 out of 5.0 by klewash84 Housekeeping staff
The staff cleaned the room very well and were friendly. They wanted to make sure they did a good job.
July 14, 2014
Rated 3.0 out of 5.0 by Sherlock7437 They could do a lot better.
I wanted a nice hotel in which to visit with my daughter, a student at Mizzou. This hotel was disappointing, mostly because of the staff. Examples:
1. Check-in happens at 3 small desks, floating in a large room. It's difficult to tell what they are, and the people standing there certainly did not make it obvious that they were there to help customers. Just smiling and asking if I needed to check-in would have been an improvement. Often, they were talking to each other rather than to the guests. And sometimes the desks weren't even manned.
2. Food: I ordered breakfast each day. The first day it came without the orange juice and biscuit I had ordered and paid for. The second day, those were there, but there were no butter, no jam, no salt and pepper for my eggs. The 3rd day I got everything, by specifying everything that should be on the tray, including salt.
3. Cleaning rooms: The first day no one cleaned my room all day. I called and asked for service twice. The third time I was emphatic, and they finally sent someone up to help.
The 2nd day they left the food tray from breakfast in the room when they cleaned it, meaning I returned hours later to congealed eggs. They also did not refresh the towels.
4. Attitude: There is simply no common courtesy at this hotel. For example, when I requested a few more minutes for check out, I was told no. However, when I came downstairs, no one was checking anyone in, so I doubt they were overrun with new customers.
The exception, an important one, is Kimberly. She helped me with my bags the first day, and was the person who cleaned my room the first day after I complained 3 times. She was respectful, pleasant, and very effective at her job!!! I wish they could see that the person with the best understanding of customer service was a low paid employee who was simply very kind to me.
July 14, 2014
Rated 4.0 out of 5.0 by Evang1962 Nice Hotel
my only thing was breakfast should have be included.
July 10, 2014
Rated 2.0 out of 5.0 by FamOfFourPlus Disappointing
The room was more humid than if you were outside and we're in Missouri in SUMMER. I'm not sure the dated bathroom has been cleaned thoroughly in years. The grout was disgusting. The "convenience shop" smelled like body odor all the time and offered very few conveniences and the poor cashier had to keep re-ringing the purchases because she lost her place every time she had to stop to answer the hotel phone lines. We called a bellman to request an assistance cart and no one ever came so we carried everything out on our own and in shifts. The bright side was Is'eh at the front desk at check-in.
July 8, 2014
Rated 5.0 out of 5.0 by Business Trainier Excellent hotel
There on business meeting entire visit was very enjoyable. great caring staff and good reasonable food prices. Quite atmosphere. Great full breakfast bar. Staff very caring and helpful day and night. Rooms very nice and quite. Checked in early with no problems. Even stayed for a late check out with out any issues.
July 7, 2014