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Rated 3.6 out of 5 by 40 reviewers.
Rated 1.0 out of 5.0 by Room Disgustingly Dirty Room was disgustingly dirty. Both beds were covered with dog hair. Huge stain on carpet. Trash on floor. Bathroom was not clean. We did not stay the night due to the poor condition of the room. When we went to complain, there were two people at the front desk and over 20 people waiting in line. We walked out and lost the cost for the room for the night as it was late and we didn't want to wait for 20+ people to be checked in. May 20, 2013
Rated 3.0 out of 5.0 by evening desk staff evening reception desk staff seemed very "snooty.' Not very customer friendly. May 11, 2013
Rated 4.0 out of 5.0 by Great location, convenient to interstate and mall Passing though town and location was right off interstate and close to mall with many dinning options. Check in staff was very helpful. Nice room with all we needed. May 9, 2013
Rated 2.0 out of 5.0 by Not at all what we expected! I normally stay in Holiday Inn Express properties and almost all have been a better experience then I had here. As a Ptiority Club Gold member, I asked for some bottled water upon my arrival and was given a paper bag with one bottle and a stale chocolate chip cookie! The noise level on my "Quiet Floor" was appalling, and we had to stuff a towel under the door to keep out the hallway light so we could sleep. The water pressure in the shower was so poor that we could have washed faster out in the rain! The only thing this property had going for it for me on this trip was its location to the jobsite I had to go to the next morning. But had I known what I was getting into, I would have stayed further away just to be a little more relaxed and comfortable. Now I remember why I don't stay at Holiday Inns. May 3, 2013
Rated 2.0 out of 5.0 by Fair experience We had stayed at the same hotel the previous year and were very pleased with all aspects of the stay, this year we were very disappointed and considered leaving before we completed our visit. We had requested a nonsmoking room. The room and hallway reaked of cigar and pipe smoke. Although the sign on the door indicated non smoking there was an ashtray in the room. When we asked the personnel at the desk about the nonsmoking room I was told that it was a smoking room and it was all they had for us. We were not greated as Priority Club members as we were the previous year. Typically Holiday Inns offer complimentary breakfast, we received one but was told by the desk attendant that it was a mistake and we should not have received one. We will be back in town again in October, and will secure lodging elsewhere. April 26, 2013
Rated 3.0 out of 5.0 by Too close to the indoor pool Everything was great except that we were too close to the indoor pool where families were having a good time. Children were playing and the noise was loud. Had we been staying longer, I would have requested a different room. I'm sure that would have taken care of the problem. The room was very big, the bathroom was nice with a big shower but no tub. Beds were great. Room was clean. Will stay here again but will request a different room. April 26, 2013
Rated 3.0 out of 5.0 by Nice bathroom, dated Heating/AC The room was clean, and the beds were comfortable. The bathroom appeared to be recently renovated, and was very nice, with the exception of a corner sink with a mirror on just one side. That made it awkward to shave. The room appeared to be missing a couch or easy chair, there was plenty of room for one, it just wasn't there. The TV remote did not work initially. After some troubleshooting, I discovered that the receiver for the remote (which was actually a small cable box, was tucked in behind the television, perhaps by the cleaning staff, and it was not receiving the signal from the remote. Our main complaint about the room was that the wall furnace/AC unit was very old (manual pushbuttons to select the function, and a rotary knob with no markings to set the temperature). The buttons were extremely difficult to operate, and the intake vents were COVERED with lint. It was very obvious that the cleaning staff had not gone near it with a vacuum for many weeks. We also had to ask someone where the restaurant was for breakfast on Sunday morning because there were no signs in the hotel lobby. April 26, 2013
Rated 2.0 out of 5.0 by Overpriced/Rude/No Value Stay at the NEW Holiday Inn on the East side of town April 22, 2013
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