Rated 3.5 out of 5 by 93
Rated 4.0 out of 5.0 by SmartRice Good service and memory
May Dad and I visit this hotel back to August this year, it was our first visit to Columbia, MO after leaving for 40 years.
Hotel is a bit old, under reno, but staffs provided truly friendly and excellent service.
Both rooms received PLAT upgrade for free BF.
Will stay again if back to Columbia.
December 2, 2013
Rated 2.0 out of 5.0 by mokellyp Renovations going on
This hotel was undergoing renovations during our stay. No where on the website did it indicate this. The lounge area was completely blocked off and the indoor pool was closed. Our main reason for staying here was for the kids to swim. We were able to check in early, which was nice, but when we came down looking for the pool, that's when we found out it was closed. The staff offered to let us go to the hotel next door to swim (in 20 degree weather). I would have liked to have cancelled the room and gone elsewhere, but we couldn't. They knocked some money off the rate which was better than nothing, but still very disappointing. The room was clean and adequate except the shower was made for people no taller than me and I'm 5'4". Shower head was right at my face and my husband only had a few inches of space between the top of his head and the ceiling while in the tub. One of the mattresses was also way too soft. We sunk into a hole in the middle. Internet signal was not that great either. Overall, not a good experience and will not stay again.
November 25, 2013
Rated 4.0 out of 5.0 by ETinSF Convenient and nice place to stay.
The facility is located in a convenient location to get on or off the highway. There are shopping malls and a variety restaurants to choose from in the nearby area. It is close to the location for my meeting. The room is clean and as expected. The staff is pleasant and knowledgeable. I will stay there again in my future visit.
November 23, 2013
Rated 4.0 out of 5.0 by Jacksone Mostly great stay
All was well, except for 1.) iron left rust spots on dress shirt and
2.) weird clunking noises in the hall from 1-4 am at odd intervals.
Otherwise, the amenities were great and the room was very comfortable and well kept.
November 18, 2013
Rated 4.0 out of 5.0 by pmaeder Receipt
Your computers were "down" when I checked out, so didn't receive a receipt. You were going to email a receipt as well as send one via snail mail. I have not received those yet. Please do so soon and then I'd be happy to write a good review.
November 18, 2013
Rated 5.0 out of 5.0 by Gary012 gary012
This was only the second time we had the opportunity to stay at this wonderful Holiday Inn. We have been staying at Holiday Inn's since the early 1980's and this one is right at the top of the list. Without a doubt, your IHG rewards club is the finest in the U.S. We look forward to our next trip back to this fine establishment.
November 16, 2013
Rated 3.0 out of 5.0 by bcrow Old and worn, but clean
This hotel was the best in Columbia in the late 80's/early 90's, but they haven't updated much since then. The decor is old, but it is clean. There were chairs and furniture stacked in the hallways for the entire length of my stay (2 nights).
The walk to my room seemed like miles from the front entrance. There are no alternate entrances that make it closer.
The housekeeping staff is not very considerate. They cram the elevators regardless of the guests.
The breakfast setup is poor. The kitchen is on the opposite side of the sports bar that it is set up in. By the time the food makes it to the buffet iti is cold. The buffet table heat didn't seem to work because the food stayed cold. The servers were considerate and friendly, even though they were working from a deficit to start.
It should be noted that a youth football tournament was in town and they stayed there. The breakfast buffet could not accomodate all of those people. Not to mention that most of the parents and players were rude, selfish and inconsiderate regarding everyone else who was staying at the hotel or eating at the breakfast.
The fitness center looked great, but I didn't have time to use it.
The front desk staff were friendly and helpful.
November 13, 2013
Rated 3.0 out of 5.0 by rhyno18 Disapointing for an IHG experience
It was my first trip to Columbia and I picked this location largely on location. Being an IHG property, I felt confident the quality would be up to other properties.
Upon arrival, it was evident that it was an older facility. No big deal. The lobby had recently been remodeled and looked great. Check in was fast and easy. But as soon as I went through the swinging doors to long first floor hallway...I had second thoughts.
It was dark, felt musty, the carpets seemed old...the wall paper was peeling. I immediately thought of the Overlook Hotel in 'The Shining.'
The room was OK. It had the same musty feel and dusty smell to it that made it smell like a neglected room in a elderly person's home. Everything in the room felt dated - carpet, wallpaper, bathroom tile...even the TV. I didn't want to take my shoes off until I went to bed.
If it would have 1 or 2 day trip I would have fought through it. But since I was there all week, I checked out and moved somewhere else. The staff was very friendly and the GM herself called me when I had inquired about moving.
The location is fantastic, the workout facility is amazing, it's a great location - but ultimately if you aren't comfortable in your room, it's hard to recommend.
November 10, 2013