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Rated 4.7 out of 5 by 136 reviewers.
Rated 5.0 out of 5.0 by Sleep was great The card machines went down in the bar, unable to charge. The staff was quick to figure a work around. The room was clean but the mini sink smell rotten. I was able to fill it with water to keep the smell down. The carpet was frayed at the tile and looked bad. The bed was nice. March 26, 2014
Rated 5.0 out of 5.0 by Extremely courteous front desk employee Extremely courteous front desk employee who checked us in. Obvious that he wanted us to have a nice stay. Very clean room. March 20, 2014
Rated 3.0 out of 5.0 by Didn't receive room I reserved, but okay stay anyway. I reserved a suite 6 months in advance here to make sure I received a suite, and when I checked in there were no suites available for me. This is my number 1 pet peeve with hotels, so I will never stay here again. HOWEVER, the restaurant & the restaurant staff were excellent, so if you are looking to stay somewhere out of the way without having to leave it would be a good choice. It's really not near anything besides a Jimmy Johns. March 19, 2014
Rated 5.0 out of 5.0 by Great hotel The facilities at this location are great! On the free shuttle route to the garden homes and shopping. Staff was very accommodating and eager to be of service.. We enjoyed the stay1 I travel very frequently with my job and this is one of the best Holiday Inns I have stayed at. COnrad March 11, 2014
Rated 5.0 out of 5.0 by Great service I always enjoy coming to visit this hotel the staff is always friendly and helpful. March 8, 2014
Rated 5.0 out of 5.0 by Great service Always a friendly place to stay, comfortable, clean,relaxing. March 8, 2014
Rated 5.0 out of 5.0 by Great as always Great as always. My only issue is when you get off the elevator, there is a pronounced drop in the floor about 6 inches out of the elevator, and it is not marked. Very difficult for someone that was not expecting it. February 8, 2014
Rated 5.0 out of 5.0 by Super Clean! Exceptional Holiday Inn. Friendly and professional staff, very nice rooms, conveniently located right off highway. February 6, 2014
Rated 5.0 out of 5.0 by Comfortable bed and good service Overall it was a very positive experience. Staff was friendly and extremely accommodating. Amazing comfortable bed. Very quiet room. Lots of space. I highly recommend! January 17, 2014
Rated 4.0 out of 5.0 by Great experience Staying at this hotel even though itis on the outskirts of a small town surpassed my expectations. The rooms were very clean and I was impressed with the Level of service I receieved over all. I was however a bit disturbed by the loudness of the guests in the lobby. I am not a stuffy person but it was a bit overwhelming. December 23, 2013
Rated 5.0 out of 5.0 by Great Place to Stay When I made these reservations, there was only suppose to be my husband and I. At the last minute my grandson decided to come with us and I failed to call and change my reservation - but there was no problem at all - I asked for a roll away bed and instead they upgraded me to a suite which was awesome for us and especially my 17 year old grandson. Everything about the room was awesome and all staff that we encountered were very helpful, friendly, polite. The breakfast at the restaurant was one of the best I have had in a long time - it was hot when served. Our waitress Sheryl was so great - HI should be glad they have such a great employee. In all, hope to stay there next year when we come back for another Mizzou football game! December 10, 2013
Rated 5.0 out of 5.0 by Great night's sleep We stopped here for one night while driving across country. The young man at the front desk was personable and helpful, and even gave us a discount coupon for the restaurant, which we used at breakfast the next morning. My son and his fiancee enjoyed the hot tub; it helped take out the kinks from driving all day. Our room was immaculate, the bed was extremely comfortable, and breakfast was delicious. I thoroughly enjoyed my stay here, and would recommend it highly to any and all travelers. November 29, 2013
Rated 5.0 out of 5.0 by Wonderful Staff I was in Columbia for a business meeting. The hotel is very nice and comfortable, but the best thing was the staff. Everyone I met was very friendly and went out of their way to be of service. The front desk, the wait staff in the restaurant and bar, the cleaning staff on the floor were all great. Whoever trained and manages them does a wonderful job of picking warm and outgoing people.. November 25, 2013
Rated 5.0 out of 5.0 by Great service from Staff They have helped me out several times when I needed a room, called and they were able to get me in. Rooms are always clean and good for business work. The only trouble I had the Bartender double charged me, I paid cash and he charged my room as well. I didn't catch it until I got home. November 25, 2013
Rated 5.0 out of 5.0 Great Staff I was there for a conference, the staff was unbelievably great. They helped in every way possible. They even helped us set up our display. They brought ladders and climbed to the ceiling to assist us. I couldn't believe how accommodating they were. If you are going to be in the Columbia area.......you need to stay there. The hotel is bright and clean. The food at the restaurant was an added bonus. November 25, 2013
Rated 5.0 out of 5.0 by Great Mattresses and Stylish Decor This is a great Holiday Inn with great facilities. I always love staying here. November 20, 2013
Rated 5.0 out of 5.0 by Competent and Attentive The front desk person and the restaurant staff were competent and attentive. The facility was well maintained. November 17, 2013
Rated 4.0 out of 5.0 by Tennesee Business Traveler Had the pleasure of staying on October 30, 2013. It was a late check in and we ate at Kem restaurant the food tasted good even though the steak was cook wrong. Well on our way back from salina ks we decided to stay here again. Let me tell you the two visit couldnt be different. We came in Nov 3 after the University of Tennessee game and the service was pitiful. I was not greeted as a platinum ihg member. Furthermore we went to have dinner in the Kem restuarant at the hotel and service was horrible. The bartender was rude and seemed like he didn't want to be there. Well I ordered my steak medium rare because of the overcooking of the steaks from my last visit. The steak came out medium well more on well side. I told the bartender/server he said yea your right and. That was rude and afterfive minutes he comes back and said that I could have another one or if I kept it he would discount the meal for the steak being cook wrong. It seemed like he just wanted me to keep it so I did. What he didnt know was I was there four days earlier with the same meal with the same amount of beers. I left my credit card on the table and he never brought out my itemize bill instead he gave me my credit card receipt which was two dollars more than the same previous meal I had at the restaurant. I will never eat there again in the evening. Oh a better note the front desk staff in the morning address the issue. The guy at the front desk the following morning tried to make it right. He gave me a twenty dollar voucher for breakfast. I decided to try the restaurant one more time and Wow what a difference. The morning servers and cooks are awesome! I had the steak and dggs and that was excellent!!! Servers were awesome too!! November 10, 2013
Rated 4.0 out of 5.0 by Great Hotel - a bit out of the way I stayed here for 3 nights on business recently. It's a fairly new property that's on the far east side of Columbia. The staff was friendly, check in was easy. Being fairly new, the rooms were immaculate...it was a very nice place to stay. There isn't much around the hotel...so you pretty much have to drive a few miles back into town if you want to go out to eat or need to shop. But Columbia is a fairly small town, so it's only 5-10 minutes back to town. Kem's restaurant is decent enough if you don't want to go out...or you want to catch a quick nightcap before bed. The workout facility is very cramped...and the large mirror right in front of you makes it a bit awkward. But other than that, it's a very nice play to stay. November 10, 2013
Rated 5.0 out of 5.0 by Comfortable bed and GREAT service Of all the places we have stayed, this place rates right up there as one of the best. Everyone from the front desk to the service people were all GREAT. They all seemed to have one thing on their minds...our comfort. Plus they were all sincere. November 5, 2013
Rated 4.0 out of 5.0 by decent value I had a long walk to my room from the elevator and the wifi was not as fast as I wished it had been --- i could not close the black out curtains no matter what i did or tried --- the elevator doors were noisy when they closed, sounded like they were scraping across the frame each time they opened or closed -- great selection of tv channels -- Scott, front desk clerk was truly an amazing and helpful person who knew customer service well. THANK YOU, Scott. October 27, 2013
Rated 3.0 out of 5.0 by Unhappy IHG members Came into town for U business and was also fball weekend so hotel was at full price. So noted except the staff all seemed to be students and resolution to questions and problems went unanswered. Being waited on in the restaurant was absent and we had to go into the kitchen to ask for service. Requested x3 and never received the shuttle schedule to the game. Our phone did not work for 2 days even after repeated requests for repair. One morning the towels and toiletries were not replaced and got back late to only notice in the AM...but could not call due to phone out of order! The exercise room just consisted of a tredmill and eliptical!! And to top it off the design of the room with the closet, bathroom and exit door all opening onto each other is inappropriate. Even though IHG members, will stay elsewhere. October 25, 2013
Rated 5.0 out of 5.0 by excellent hotel for the price the only thing that i would have changed with my stay i wish they had firmer pillows. So many times when i travel hotels have pillows that are like sand bags giving no support or comfort. October 17, 2013
Rated 5.0 out of 5.0 by Clean and comfortable The rooms were very clean, the staff was very friendly and my stay was comfortable. I would recommend this hotel to others! October 13, 2013
Rated 5.0 out of 5.0 by Great customer service We recently reserved a large block of rooms for our wedding. The front desk staff was very accommodating. We had gift bags for all our guests and the front desk staff distributed them without difficulty. They were very flexible with our needs, and actually comped us our room on our wedding night! The whole place was very nice and very clean. October 13, 2013
Rated 5.0 out of 5.0 by Everything we needed After a long trip this location provided everything we needed to feel relaxed and rested for the next day. Helpful staff, wonderful accommodations , great food. A traveler's delight! September 29, 2013
Rated 5.0 out of 5.0 by Clean and Comfortable My son and I only stayed one night after day one of the MS Bike ride. I was impressed by how clean and neat the facility was. Very comfortable bed. And the hot tub was a nice extra after biking for over 6 hours. September 13, 2013
Rated 5.0 out of 5.0 by Very Clean and New Hotel I normally stay at the other HI properties in Columbia. I arrived late in the evening and this was a closer property in my drive. It is very new and clean. I would recommend staying here. The only complaint was that when the air conditioner kicked on it smelled of burnt wood. The smell filled the room. Maybe something in the filter or coming from the outside. It is worth maintenance checking room 424. I turned the air off and the smell subsided. September 9, 2013
Rated 5.0 out of 5.0 by Great staff All staff members were excellent especially Zack. This hotel is very well managed. September 4, 2013
Rated 5.0 out of 5.0 by Professional staff and superbly comfortable bed. My recent stay here was extended due to an emergency and the staff was very accommodating. The rooms are spacious and clean and the beds are so comfortable you'll never want to leave the room!!! Thank you to an outstanding staff who really knows how to treat their guests. I look forward to staying here again in the near future. September 1, 2013
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