Rated 4.0 out of 5.0 by Chautauquasun Another Great Stay
I travel to Columbus frequently and have been staying at this locations for the last 3 years. It is always clean and service is good. Very easy to get to and pretty centrally located to all sections in Columbus. I highly recommend this hotel if you staying in the city.
May 13, 2013
Rated 3.0 out of 5.0 by Fustrated Great Location
The hotel was in a great location in downtown Columbus and convenient for all we had to do. But for some reason, our room was not cleaned the entire time we were there. That was very disappointing. We would leave for the day and then come back at night to find it had not been serviced. The staff could not explain it.
May 13, 2013
Rated 5.0 out of 5.0 by Lucy173 My recent stay!
I really enjoyed my recent stay in Columbus. The staff was great! They answered questions and were attentive to my needs. The shuttle was a wonderful asset, they were timely, helpful and convenient! I chose to use the dining service as well, and the staff there were very accommodating and food was delicious and fairly priced. I look forward to my next visit!
May 6, 2013
Rated 2.0 out of 5.0 by cjohio Mostly mediocre
For a bustling city-center hotel I was pretty bummed out with the experience. The staff is great but the hotel itself is pretty outdated and the building is experiencing some aesthetic and infrastructure issues.
Aside from not looking very pretty, the room (with two double beds) felt cramped with just one person. When the shower was run the faucet didn't stop running too so the bath tub filled with 8" of water over the course of a 15min shower and then took over an hour to drain. While the staff quickly took care of this problem it was still pretty gross that it occurred at all.
In addition the AC/Heat/Fan could only be on "high" "low" or "off" the "auto" function didn't work and the fan is quite loud so I opted for stale, unmoving air over constant disruptive noise.
Overall great staff, but I won't be back, the cost was too high for such a sub-par experience.
May 1, 2013
Rated 4.0 out of 5.0 by DogRescuer Fabulous Customer Service
Everyone that works at this Holiday Inn went way above and beyond to satisfy all of my needs. This truly was a wonderful experience and I must find out where they get their mattress/cover - it was the most comfortable bed ever.
April 29, 2013
Rated 1.0 out of 5.0 by shorty3322 Very unhappy will not go back!
I like to stay at the Holiday Inns because you get a free breakfast. This one does not serve a free break fast. They charge $10 fee per car to park in a closed parking lot. The door to bath room was broke and would not lock. The main door handle was messed up. I booked a room with two queen beds and end up with two double beds. Oh and to top it all off in the parking lot I paid $10 to park in we was greeted by a crack head trying to get money from us!!!!!!!!!! The eggs for breakfast was watery and service was slow and poor. The only thing that was good is they gave us breakfast vouchers and if they did not I would not have paid to eat there! I will never stay at this Holiday again and it has soured my stomach to stay at any holiday inn!
April 29, 2013
Rated 4.0 out of 5.0 by ThePrince65 Great stay and something to tweak for final perfection
The stay was great under every aspect.
However, one morning the shuttle was not available because there were some people to take to the airport: the second shuttle was parked outside but the manager told us there was no driver available. We had to use my car and pay for the parking at the Convention Center.
The restaurant has good service: the salt and pepper shakers definitely need to be cleaned because they were absolutely filthy.
The rest of the hotel and service was outstanding and I will be back.
April 23, 2013
Rated 4.0 out of 5.0 by Preppy Coffee in AM
My husband and many other guests complained about no coffe available in lobby. My husband gets up very early and lets me sleep longer. He wanted coffee when he got to the lobby. Matt told him the resturant opens at 8 AM. I heard mant other guests complain about this also.
April 20, 2013