Rated 3.8 out of 5 by 114
Rated 5.0 out of 5.0 Pleasant stay!!
We were in Columbus for a wedding. Staff were very friendly and helpful. We were recognized and upgraded due to our IHG status which was nice. Common areas, elevators and our room were very clean. Check in and out were fast and efficient. Thank you Holiday Inn for a great stay!
July 11, 2013
Rated 5.0 out of 5.0 Staff and service
Joe who check us in was very help full with all of our stuff
July 10, 2013
Rated 5.0 out of 5.0 by dd79 Clean, Friendly & Excellent location
I will choose this hotel again for all the downtown events I attend!
July 9, 2013
Rated 1.0 out of 5.0 by DisappointedSenior1 pleasant staff was the only redeeming value
I was horribly disappointed with your accommodations. I gave up a reservation at another hotel (much nicer and the same price) to stay at your hotel with other family members. A big mistake! Your so called restaurant was the same as that offered at a Holiday Inn Express except you charge heavily for mediocre food. My impression is that you cannot compete with the surrounding hotels. The beds were comfortable and as mentioned the staff was pleasant and helpful.
July 8, 2013
Rated 4.0 out of 5.0 by Bzlife17 Very Nice Stay
We were visiting Columbus specifically to watch a relative compete in a sporting event and needed to be near the Convention Center. The hotel staff was very accommodating and courteous. Our room was very spacious and clean. Decorating was a little out dated. The shuttle met our needs to and from the Convention Center for the most part (only once were they unable to pick us up do to an airport run). The restaurant was fair. I would only recommend ordering breakfast off the menu, but very poor breakfast buffet and dinner menu.
July 6, 2013
Rated 5.0 out of 5.0 by nicknamesarelame Finally! A hotel with updated outlets for today's technology!
I was very pleased with my stay. Usually when I stay at a hotel, I worry about all of the cords I need to bring to charge my devices (mobile phone, laptop, etc.). I was so happy to see a huge outlet over the night table with not only four plugs, but 2 USB ports!
The bed was comfortable, the room was clean, and the restaurant was fantastic!
The only thing I would change? I had to climb over the commode to turn the shower on - there was barely any room between the tub and commode to stand. Small price to pay for a wonderful stay!
July 3, 2013
Rated 5.0 out of 5.0 by AmandaRileysMom Great Location close to Downtown
I had an excellent stay at this hotel. Staff was wonderful, facility was clean, great to have reasonably priced on-site parking at a downtown hotel (much less expensive than other hotels I considered booking!). Only item I was not thrilled with was the buffet breakfast in the lobby on Saturday morning...however, we did arrive within 30 minutes of the end of breakfast so I guess the lesson is to get up earlier. Overall it was a great stay and I will definitely book with them again for my next trip to Columbus!
June 30, 2013
Rated 3.0 out of 5.0 by SvetlanaT Mixed review
We have stayed here a few times several years ago. When I checked in I was informed that the free parking for IHG members no longer applied, but was given it for half-price, which was nice. The last day of two of my rooms' stay #and next to last of mine# we had no water from 9 a.m. to 9 p.m. Our only notice was a note slipped under the door sometime during the night. Quite a shock! During check out I was comped two nights to make up for that, and the clerk explained that they had contacted "most" guests ahead of time. Since I made my reservations several weeks ahead, I found it difficult to understand why it would not have been easy to notify me.
Aside from that issue, the hotel was in better shape than the last time I stayed there. The towel rack in my bathroom fell apart when I tried to hang up a towel, but otherwise everything worked, and was comfortable and clean. There was a refrigerator and space which looked like a microwave should have been there, but there wasn't one. A power strip allowed me a few extra outlets which was very nice -- for my computer, printer, telephone chargers, etc.
I prefer the Capitol Square area even though we are there for a trade show at the Convention Center. Although I drove in each day, the shuttle made it convenient for others in my group to come and go at their own schedule. It is a little noisy at times #fire and ambulance sirens# but otherwise a peaceful neighborhood and I feel safe there.
June 29, 2013
Rated 3.0 out of 5.0 by tlp1649 Nice rooms, but needs updated
Hotel rooms were good but the corridors and carpeting need to be updated. You can see visable wear and tear. Also, most Holiday Inns offer continental breakfast, this one did not.
June 14, 2013
Rated 3.0 out of 5.0 by AdamAdamAdam Nice hotel, customer service left much to be desiered
The hotel and property were very nice. The customer service was hit or miss. The people working the morning shift were much nicer then the staff in the afternoon or evening. We asked for the shuttle to take a group of 8 guests to a wedding just down the street. The woman at the desk told his that the shuttle was busy and she wouldn't know when he would be back. I had to suggest that she contact the driver to see when he may be able to take us. We then received a call 3 minutes later saying the shuttle was at the front door and would be leaving in 5 minutes with our without us.
June 14, 2013
Rated 5.0 out of 5.0 by robers3 My Stay
My stay was a very pleasant experience. Professional staff, clean areas, safe environment.
June 13, 2013
Rated 3.0 out of 5.0 by buck70 location great - rest average
The Location was great. The cleaning people did not do our room until after 5:30 on the second night's stay. The toilet seats in each of the two rooms were loose and uncomfortable. Service at the restaurant was slow, even though the hotel was not filled. Staff seemed good, but thee needs to be an upgrade to merit the price.
June 8, 2013
Rated 5.0 out of 5.0 by jeffsue Great Staff
Staff was top of the line!! Everyone was extremely friendly and helpful from the moment we walked in the door.
June 5, 2013
Rated 5.0 out of 5.0 by Milham64 Great Service and Nice Accomodations
We stay here when traveling for doctors appointments. This is a comfortable, clean, happy place to stay. We are always greeted with a warm smile and great service. We eat in the dining room and the food is excellent. It is quiet and relaxing after our long drive. We would recommend it to all our family and friends.
June 5, 2013
Rated 1.0 out of 5.0 by meeter meeter
I like the Location! The Staff have been great in my many stays.
The room could have had a chair to sit in and that would have helped with my reading. The service at the meals was a bit slow. The Selection not as large as before.
Great Price, great staff and great place to meet for brief meetings.
May 21, 2013
Rated 4.0 out of 5.0 by Chautauquasun Another Great Stay
I travel to Columbus frequently and have been staying at this locations for the last 3 years. It is always clean and service is good. Very easy to get to and pretty centrally located to all sections in Columbus. I highly recommend this hotel if you staying in the city.
May 13, 2013
Rated 3.0 out of 5.0 by Fustrated Great Location
The hotel was in a great location in downtown Columbus and convenient for all we had to do. But for some reason, our room was not cleaned the entire time we were there. That was very disappointing. We would leave for the day and then come back at night to find it had not been serviced. The staff could not explain it.
May 13, 2013
Rated 5.0 out of 5.0 by Lucy173 My recent stay!
I really enjoyed my recent stay in Columbus. The staff was great! They answered questions and were attentive to my needs. The shuttle was a wonderful asset, they were timely, helpful and convenient! I chose to use the dining service as well, and the staff there were very accommodating and food was delicious and fairly priced. I look forward to my next visit!
May 6, 2013
Rated 2.0 out of 5.0 by cjohio Mostly mediocre
For a bustling city-center hotel I was pretty bummed out with the experience. The staff is great but the hotel itself is pretty outdated and the building is experiencing some aesthetic and infrastructure issues.
Aside from not looking very pretty, the room (with two double beds) felt cramped with just one person. When the shower was run the faucet didn't stop running too so the bath tub filled with 8" of water over the course of a 15min shower and then took over an hour to drain. While the staff quickly took care of this problem it was still pretty gross that it occurred at all.
In addition the AC/Heat/Fan could only be on "high" "low" or "off" the "auto" function didn't work and the fan is quite loud so I opted for stale, unmoving air over constant disruptive noise.
Overall great staff, but I won't be back, the cost was too high for such a sub-par experience.
May 1, 2013
Rated 4.0 out of 5.0 by DogRescuer Fabulous Customer Service
Everyone that works at this Holiday Inn went way above and beyond to satisfy all of my needs. This truly was a wonderful experience and I must find out where they get their mattress/cover - it was the most comfortable bed ever.
April 29, 2013
Rated 1.0 out of 5.0 by shorty3322 Very unhappy will not go back!
I like to stay at the Holiday Inns because you get a free breakfast. This one does not serve a free break fast. They charge $10 fee per car to park in a closed parking lot. The door to bath room was broke and would not lock. The main door handle was messed up. I booked a room with two queen beds and end up with two double beds. Oh and to top it all off in the parking lot I paid $10 to park in we was greeted by a crack head trying to get money from us!!!!!!!!!! The eggs for breakfast was watery and service was slow and poor. The only thing that was good is they gave us breakfast vouchers and if they did not I would not have paid to eat there! I will never stay at this Holiday again and it has soured my stomach to stay at any holiday inn!
April 29, 2013
Rated 4.0 out of 5.0 by ThePrince65 Great stay and something to tweak for final perfection
The stay was great under every aspect.
However, one morning the shuttle was not available because there were some people to take to the airport: the second shuttle was parked outside but the manager told us there was no driver available. We had to use my car and pay for the parking at the Convention Center.
The restaurant has good service: the salt and pepper shakers definitely need to be cleaned because they were absolutely filthy.
The rest of the hotel and service was outstanding and I will be back.
April 23, 2013
Rated 4.0 out of 5.0 by Preppy Coffee in AM
My husband and many other guests complained about no coffe available in lobby. My husband gets up very early and lets me sleep longer. He wanted coffee when he got to the lobby. Matt told him the resturant opens at 8 AM. I heard mant other guests complain about this also.
April 20, 2013
Rated 5.0 out of 5.0 by PITA CONCIERGE WAS EXTREMELY ACCOMODATING
JOE WAS OUR CONCIERGE AND HELPED US WITH EVERYTHING FROM SHUTTLE SERVICE TO WHAT TO SEE AND WHERE TO EAT AND WHAT TO PASS ON.
April 15, 2013
Rated 2.0 out of 5.0 by Jeff13 Good front desk service. The restaurant service was slow.
The restaurant service was slow and it took awhile for someone to greet us at the table. The front desk was busy and didnt greet me as a priorty club member. There was no shampoo and conditioner or soap, I had to ask for them from the front desk. I have stayed at other like properties with compariable amenities and have had much better service. There are not stairs that lead to the lobby area, only to the outside with no re-entry.
I would not refer someone to stay at this property.
March 28, 2013
Rated 4.0 out of 5.0 by Kremp1 Great Staff
We spent three nights due to a family medical emergency at the hospital across the street. From Charles at the front desk, to the ladies working in the restaurant, to the housekeeping supervisor, all the staff we encountered were extremely friendly and helpful. The treatment we received from the hotel staff helped during an otherwise sad time. Thanks.
March 14, 2013
Rated 2.0 out of 5.0 by HarryV Older building, poor maintenance...
I should start by saying that the main reason I am a priority club member is due to the fact that there are some holiday inn hotels in key destinations where I vacation with my children (ex. six flags, great america). Apart from that, I have no other real reason to be a member. In addition, pricing is not at the top of my list, as I travel with my work and I have several choices I can make in lodging.
Having said that, I should also say that my work takes me to several midwestern cities, like Chicago, St. Louis, Detroit, Columbus, Cincinnati, etc. Over the years, a pattern has begun to emerge: in all these cities, there seems to be a series of Holiday Inn hotels, which are older buildings. These particular facilities, including the one being rated here, are starting to look and feel "tired". Yes, the common areas are usually well-kept, but step into the rooms and the picture changes: Loose doorknobs, poorly patched and painted interior doors, plumbing problems (often slow-draining tubs), and the most unforgivable of all things: half-clean rooms. In addition, if you are in the "wrong" part of the hotel (high floor or outter perimeter) you may have better luck with your laptops aircard than you will with the hotel's WIFI...
In my last stay, shortly after I checked into my hotel room, I went to use the restroom. To my shock, I found a tub no customer should ever have to encounter: A sticky, yellow substance was at the bottom of the tub, just sitting there. I immediately called the front desk and I was moved to another room. In the next room I encountered a set of bathroom blinds that did not work. I went to close them with my hands and discovered that these blinds had not seen a towel or a duster in a LONG time. In another holiday inn (Libonia, MI) I even encounter roaches in my room...
Now, I should say, the staff in all of these properties were understanding and accommodating. They provided me with new rooms quickly, they added bonus points to my account, even took a night's stay entirely off my bill. However, does it really matter how good the staff's service is, when they are responding to conditions a customer should never encounter?...
After all these years, I have made a decision: I will try the Crowne Plaza hotels, where available, and perhaps the newer holiday inns. If that leaves me with a sour taste in my mouth, it will be time to join another hotel chain...
March 12, 2013
Rated 5.0 out of 5.0 by Jo64 Excellent Place to Stay
I was pleasant surprised at the comfort, cleanliness and amenities at the hotel. The hotel atmosphere with the restaurant, bar and lounge areas were enjoyable. Staff were very helpful and having the shuttle stop right in front of the hotel during the Arnold Classic weekend was a huge plus! I enjoyed using the fitness center during my stay. I will certainly return on future visits.
March 10, 2013
Rated 5.0 out of 5.0 by TravlinGrl Helpful Staff
The staff at the hotel are very helpful and friendly. The room was clean and ready for early check in. Fitness center was clean and everything worked. $10 to park but I was able to keep my car in the lot for the entire day and was only charged one night. Internet was great for work, room needs additional electical outlets. The housekeeping inspector Jenny was great!! You get 25% for being in the loyalty program to eat
February 26, 2013
Rated 4.0 out of 5.0 by marrbarr Why have a restaurant?
This is the second time I have stayed at this hotel in 2 weeks. Each time I also booked a room for co-workers. Joe at the front desk was great. The rooms are comfy enough for me, typical business room. They do have MSNBC and the Golf Channel on their cable. The gym was clean and all the machines worked, same w/business center.
The big complaint each time was the restaurant. The first time I got in a bit late from the airport and a flight crew member said I better order to go, because the service was so slow. The food was average, but it did take time to come, and the server/hostess/cook? looked like she was run ragged. I found food outside the hotel after that.
The second time I was there my co-workers went down for breakfast in what they thought would be a decent time. The server was rather brusque with them and told them they wouldn't get served in time. So they went to a hotel close to the convention center and had a good breakfast.
February 18, 2013