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Rated 3.9 out of 5 by 199 reviewers.
Rated 1.0 out of 5.0 by No chair or ottoman in room We stay at this location often because it is in close proximity to family. However, our last few stays have been less than desirable. We just left the bright, clean and delightful Holiday Inn in Athens and came to stay in Columbus. The room is dingy and not clean, the floor has not been vacuumed in a long time, the tub looks disgusting to step into. There was no chair to sit upon in the room at all, just an open space where it should be. I mentioned that as a frequent guest in a hotel that has less than a half dozen guests staying in it, that getting a less than first rate room is very disappointing. The insult to the injury was the flip answer I got from the desk manager when I mentioned no chair. He glibly stated that the chairs and ottomans were removed from every room as they were a fire hazard. So insulting to be lied to right to your face and there was no reason to do so. I had not made a big deal, just mentioned it. I hope this hotel heeds the warnings that are staring at them. they need to "clean" up their act and rooms. January 3, 2013
Rated 2.0 out of 5.0 by Don't Bother I travel to Holiday Inn properties all over the mid west and this may be one of the worst I've encountered. Poor service and dirty hotel, don't bother with this one. December 7, 2012
Rated 5.0 out of 5.0 by Another Great Holilday Inn Right from the start I knew I was going to be happy here. I feel terrible that I did not get names! The young lady who greeted me at the front desk was great and welcomed me as a Gold Priority Member and offered me an upgrade. My room was perfect; room temp, quiet, comfortable and safe. I had dinner in the restaurant and the waiter wasso helpful and nice as was the nice lady in the lounge where I had a glass of wine after. Morning breakfast was also good and I was on my way. The hotel was lovely and clean and everyone was so friendly. I stay in Holiday Inn's all over the world and they never disappoint. December 4, 2012
Rated 3.0 out of 5.0 by a complain note Was not satisfied with the costumer /guest service. The manager was unhelpful in fixing the heat and providing a space for a rehearsal. The coffee machine was broke and there was not enough towels in the bathroom November 23, 2012
Rated 5.0 out of 5.0 by Great service and good people The staff was extremely kind, found a phone charger a day later and returned it. The bartender Phyllis was amazing, 36+ years of experience makes for gretat stories. My friends and I come down and stay once a year and we will always stay there. Reliable, affordable and friendly. Can't wait till next year! November 15, 2012
Rated 4.0 out of 5.0 by Excellent Service We wanted to compliment, Joe, who was at the front desk while we were there. He was awesome. Joe was willing to do whatever he could to help make our stay a good one. On one occasion he offered directions to a nearby restaurant, since your cafe was closed. On another he loaned us an umbrella when we realized we had left ours at home. He was just so friendly and kind that we wanted to be sure that someone knew what an asset he is to your hotel. November 3, 2012
Rated 4.0 out of 5.0 by Columbus Revisit Older but renovated Holiday Inn downtown...great staff, good room, not so great food or food servcie staff in restuarant. Property was clean, safe and well staffed for check in and needs. October 27, 2012
Rated 5.0 out of 5.0 by great service nice room Great stay at this hotel. The staff. room and food was wonderful. I would recommend this hotel to anyone. We will be staying at this hotel when we are in the area. October 25, 2012
Rated 4.0 out of 5.0 by Hotel stay was great but restaurant was not good We've stayed at this Holiday Inn a number of times. Rooms have comfortably met our needs and the staff is very helpful. Anything we needed they were happy and quick to provide. The central downtown location makes it very easy for us to get to our desired destinations quickly. The restaurant is another story--friendly staff, but food service is slow. The food on the breakfast buffet was cold and some was rather tasteless. The oatmeal, however, was great and is definitely the best value on the menu. There is take-away coffee for those interested in more after breakfast. October 24, 2012
Rated 5.0 out of 5.0 by Perfect location, clean and secure environment. This Holiday Inn is super!. 24 hours security, and guarded parking lot in the heart of beautiful Columbus. Its manages by Miss Melissa shows great knowledge and pride in her position. Definitely it's my choice and will recommend to anyone looking for a great place in downtown Columbus. October 24, 2012
Rated 4.0 out of 5.0 by Pleasant Stay Everything I would want from a hotel. Very simple but fine. I used many of the amenities, including business center and workout room and they worked well each time. October 23, 2012
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