Rated 4.3 out of 5 by 94
Rated 4.0 out of 5.0 by JeffInd Quick Stop
We weren't there very long -- probably only about six hours. No meals. The room was comfortable, the A/C worked fine, and had a good shower. Overall, a good stay.
July 4, 2014
Rated 5.0 out of 5.0 by Kelly_4 Great Customer Service!
Upon arrival we were greeted by Ryan with a friendly smile. Ryan was able to recommend some good places to eat and was smiling and friendly every day we seen him during our stay there.We were there for the Special Olympic Games and he went out of his way to ask how our son did and wish him well. The room was clean and comfortable, breakfast bar was fresh and hot.
If I had to critique one thing, it would be that the air conditioner was pretty loud. Otherwise, it was a great stay. We were made to feel like our patronage was appreciated and if we are ever in the area we would definitely stay here again.
July 2, 2014
Rated 5.0 out of 5.0 by indiana soccer mom Great Staff and Stay
Thanks for a great stay at Columbus- Hilliard The front desk staff went above and beyond to direct me and my directions challenged sister to the hotel. I think she worked the overnight shift but was bright and chipper at the end of her shift as she was at the start of her shift. Also the staff (wish I could rememeber her name) was more than accommodating and informative about the hotel and surrounding area. We were there for a soccer tournament and I think most of the other families were happy with their stays as well.
June 28, 2014
Rated 5.0 out of 5.0 by my new home away from hom road warrior comfort
one of the best inns i have stayed in staff was all great and went that extra step to see that your needs were met. there will be no need to look for other places to stay, when i come back to columbus i have found one of the best.
the breakfast bar was great and well stocked .
June 25, 2014
Rated 4.0 out of 5.0 by Running2 Staying at Columbus, OH
All was good. Would stay again if I am in the area.
June 23, 2014
Rated 1.0 out of 5.0 by TravellingMatt Terrible!!!
I stay in hotels all over the world and where possible a IHG hotel, which I am normally more than happy with. I booked a standard room through the IHG site. Upon arriving after a very long drive in terrible storms at 12.30am I checked in to find I had been give the room equipped for a disabled persons. I found this quiet uncomfortable the room was very un-welcoming. I rang down to reception and asked to be moved but was told the this was the only room available. If I would have known this was the only room available I would not have booked it and if it was not so late I would have checked out and gone somewhere else.
After a terrible night sleep I had a shower the shower head was low and water leaked from the shower head so no good when you are 6ft tall as I am, there was hair on the back wall of the shower from I can only assume the previous occupant. The water that splashed from the shower collected in the middle of the floor so it was dangerous.
I would never stay here again one bad experience here is enough!!!!
June 23, 2014
Rated 5.0 out of 5.0 by H2O Dave Great service, great bed
The bed was very comfortable, pillows outstanding, room cleanliness was superb, and the front desk staff, Snow and especially Pam, were very friendly and attentive. Hotel handled and extremely large group of Cobra motorheads very efficiently.
June 22, 2014
Rated 5.0 out of 5.0 by JJAA Fantastic hotel and excellent and friendly staff
Stay was fantastic and beyond expectations. Excellent hotel with the most friendly and helpful staff of any Holiday inn i ever stayed at.
Complimentary breakfast was great with excellent staff. Every Holiday Inn should have staff like Mary.
June 12, 2014
Rated 1.0 out of 5.0 by $6000.00 in the hole warning theft
Our vehicle got broken into at this hotel in the parking lot. This is a common problem that can happen to people who travel 6 months a year. I'm upset at the way the hotel handled it. They claim that they reviewed the surveillance tapes a few times and saw nothing because a tree was blocking the view. What they don't know is an employee showed me the camera and the view it had by taking me back to the office. You could see the vehicle partially thru the tree, but more importantly you could CLEARLY see to the left and right of the vehicle (where the "bad guys" would be when they broke in) The manager, Joey didn't return my calls . Seems he was out house hunting and busy with other things every time I attempted to reach him. I never wanted to hold the hotel responsible for the theft which is what they seemed scared of since they brought up insurance and liability to me. All I needed was some information to pass along to my insurance company so I could help them with my case.
June 12, 2014
Rated 4.0 out of 5.0 by Anthar Very Nice Hotel
Every was great except the food. Had to leave hotel and pay to eat at local cracker barrel. Staff was very friendly, hotel was clean and very comfortable. Would stay again, but eat breakfast somewhere else.
June 12, 2014
Rated 5.0 out of 5.0 by JDS1 Most comfortable
It was a most enjoyable stay. Great room and great breakfast.
June 8, 2014
Rated 4.0 out of 5.0 by E12345 Clean hotel and great service
Overall the hotel was great. The only issue we had was a very loud air conditioner compressor and I suspect that was limited to our room and was hopefully fixed after we informed the front desk on checkout. I would stay there again.
June 3, 2014
Rated 4.0 out of 5.0 by Jackdog77 it was ok
All was well except for the room cleaning. Attention to detail was lacking. Breakfast was awesome and the front desk super friendly.
June 3, 2014
Rated 5.0 out of 5.0 by ss723 Comfy Bed, Great Staff
We slept so well here! The room was clean and the room was a good temp. The shower head was a bit...harsh...but overall, we recommend!
May 30, 2014
Rated 5.0 out of 5.0 by JBRSR Nice Hotel
I will only stay at this Holiday Inn when I travel to Columbus. The staff is great and the rooms are very nice.
May 11, 2014
Rated 5.0 out of 5.0 by bradster021966 great experience
Great experience, great staff, cheaper than the HI express and twice as nice
May 9, 2014
Rated 5.0 out of 5.0 by JBRSR Great Place to Stay
This my second time staying here for business, I will not stay anywhere else when I'm in the Columbus area. The staff is very friendly, the rooms are clean and well kept by the housekeeping staff.
April 24, 2014
Rated 5.0 out of 5.0 by Linda/Brenda Amazing Staff and comfortable room
My cousin and I stayed there because of my other cousin having open heart surgery in Columbus, The facility was very comfortable and the staff (Pam, Ryan, Mylene) were all amazing; friendly, thoughtful and very efficient. Will stay there again in the future.
April 22, 2014
Rated 4.0 out of 5.0 by Artnet2 Good Hotel in the area
This Hotel is close to shopping area. It is a nice hotel for the price.
April 18, 2014
Rated 4.0 out of 5.0 by CT_RoadWarrior Good Value, Modern Feel
Recently Updated as part of Holiday Inn Brand.
Modern common areas and in-room furnishings.
Friendly & accommodating staff.
Pillows were rather narrow but other than that I was very pleased.
Will stay again next time I am in town.
March 17, 2014
Rated 3.0 out of 5.0 by JADA56 Worst Breakfast and Understaffed
There is nothing that makes this hotel stand out from other HI properties. The hotel seemed understaffed during check in, check out, and breakfast buffet service.
March 12, 2014
Rated 3.0 out of 5.0 by Platinum Member57 worst Breakfast Buffet
Full service Holiday Inn but no service. I have stayed here many times and the breakfast buffet and service is consistently the worst I have ever had to endure. All other amenities are fine.
March 11, 2014
Rated 3.0 out of 5.0 by Eddie2000 Loud HVAC
The reason I gave a poor review was for the heating/air conditioning unit in the wall. The cage on the unit rattled all night. This kept us from having a restful sleep. We spoke to other customers that spent the night and they all complained about the same thing. So this problem was not just our room.
Other than the HVAC unit making noise, it is a very nice place.
February 26, 2014
Rated 3.0 out of 5.0 by DCB1350 OK Hotel
You have a decent property but is a little lacking in effort on the staff. The room was OK but the paint in the rest room was touched up maybe 20 times with the wrong color.
The internet was absolutely horrid. My tablet timed out nearly every time trying to connect. I finally gave up and turned on my phone hot spot. When asked the front desk said it must be my equipment. Sorry, my laptop, tablet and phone all have issues?
I know we have had a lot of snow but the lot was a mess. The isles had been cleared but you had to wade out of the spaces. I know it is hard at night to plow, but during the day the lot is empty and should have been re-done.
Had the breakfast but the 3 hour old eggs on the chaffing dish left much to be desired.
February 10, 2014
Rated 5.0 out of 5.0 by Freq Traveler Very nice
I enjoyed my stay. The staff was very friendly and the room was clean and comfortable!
February 7, 2014
Rated 5.0 out of 5.0 by joshn55 Second Time Just as good
This was the second time we stayed at this HIE in a month and it is wonderful.
January 14, 2014
Rated 5.0 out of 5.0 by BROWNIE22 Everything was great
We had a great time & nice room. We will stay here again. The breakfast was very good.
January 6, 2014
Rated 5.0 out of 5.0 by PhilCNC Great Night, Good Price, Great, Friendly, Helpful Staff
This is a very new looking Hotel in a great location. Everyone was helpful and courteous. We also had a courteous Customer Care assistant who helped us through a hectic night. Thank you Holiday Inn.
December 29, 2013
Rated 5.0 out of 5.0 by joshn55 Great Weekend
My wife and I visited thsi hotel this past weekend. We wre uprgraded upon check-in to a room with a jacuzzi. Everything was great. The breakfast buffet was good, although both Sat and Sun had the exact same thing. I will use this hotel again when visitng Columbus.
December 18, 2013
Rated 5.0 out of 5.0 by businessboundtrent Great Service, Good Price
Everything is very nice here. The rooms were quiet and clean. It was a really nice room overall at a decent price.
November 25, 2013