Rated 4.0 out of 5 by 86
Rated 5.0 out of 5.0 by Florida24 Great Service and a comfortable room
I stayed for four days. The staff was very polite and accommodating. My room was very large and clean. Great amenities and good location.
October 28, 2013
Rated 5.0 out of 5.0 by petem46 Enjoyable Stay
Once again I had a great stay an the Holiday Inn. I recommend anyone to stay here.
October 27, 2013
Rated 5.0 out of 5.0 by Counterracist Great Service
Comfortable room. Great staff and great service! Highly recommend.
October 25, 2013
Rated 5.0 out of 5.0 by Kalisue Best Staff Ever
The staff at this hotel is the best I have ever had the pleasure of dealing with. Every single person I encountered during my 3-night stay could not have been more personable and accomodating. Hats off to the management for hiring and keeping such fine people.
October 24, 2013
Rated 2.0 out of 5.0 by Pammyk Needs update
Don't make any requests for extra towels or pillows. You won't get any. Room was not ready at check in time. Staff complaining to each other about too little staff. Weird smells. Faulty electrical outlets. Not a great comfort having a sliding glass door with a flimsy bar for security.
October 16, 2013
Rated 5.0 out of 5.0 by petem46 Enjoyed
Once again I stayed at Holiday Inn and usual I enjoyed my stay. I was again doing my usual route on Wednesday for my job. I was tired when I checked in and ready for some rest. I got my rest thanks to Holiday Inn. Like always I enjoyed my stay. Thanks !!!!
October 14, 2013
Rated 4.0 out of 5.0 by MikeT Recommend this location
Don't let this location fool you - it is a great place to stay. The room was comfortable and clean. The food variety on the buffet was limited on this stay but good.
October 14, 2013
Rated 4.0 out of 5.0 by Daniela57 Comfortable
The stay was comfortable, clean, and Very Accommodating.
Yes, I would recommend this facility to anyone.
October 9, 2013
Rated 5.0 out of 5.0 by craycpr Last minute stop
Checked in late night, for a last minute overnight. Room was nice and clean, nice relaxing.
October 9, 2013
Rated 1.0 out of 5.0 by BobAbilene Excellent Service
One problem! When flushing the toilet, it was hot water. The toilet holding (upper, not sure what to call it) area, got HOT. I advised the clerk. This is a waste of energy and money. I am sure this is not the first time it has been brought to the attention of management. Maybe it is a decision that it would be too expensive to replumb.
September 30, 2013
Rated 4.0 out of 5.0 by Kcoll252 Great service. Quiet room
I stayed at this holiday inn for only one night and wish I had booked it for more. From the outside I wasn't so sure about this hotel but inside it was great. The lounge and bar area is very nice. The rooms are clean and the bed was so comfortable. The layout of the hotel is a little awkward but it ended up being a nice quiet stay. The staff was exceptional! Very friendly and super helpful. They go out of their way to make service members feel welcome with a wonderful free breakfast and a discount on the room. This hotel may not look like much but for the price and the service it's a great stay. I definitely recommend this place if you're looking for a bargain with a great stay.
September 30, 2013
Rated 4.0 out of 5.0 by Floydtp7 Good value
Most economical of three HI stays on this trip to Georgia, North Carolina and Virginia.
September 30, 2013
Rated 5.0 out of 5.0 by Roller858 Reunion week
Was at this Holiday Inn for 2 I.D. Reunion for a week with my father. We both had a great time..... relaxing, good rooms, good food, and great staff. All around pleasure to stay here. Happy the reunion committee chose Holiday Inn.
September 26, 2013
Rated 5.0 out of 5.0 by Ace2ID Exceptional Staff
This hotel had the most courteous and attentive staff that I have ever experienced in any hotel. From the people at the front desk to the dining room personnel and housekeeping, everyone was so helpful and courteous. They made our stay so enjoyable.
September 25, 2013
Rated 5.0 out of 5.0 by MsCoke Comfortable bed
The bed was comfortable, the room adequate and spacious. The service was good except for our group dinners. The service was very slow. And we were way down on hall 14, meaning the walk to the front was very long for an 82 year old person. Other than those 2 faults. our stay was very pleasant.
September 24, 2013
Rated 5.0 out of 5.0 by Matt111 Great Property and Staff
We were at a military reunion held at the property. I had not stayed at a Holiday Inn in some time because my previous experiences were not consistent. But this property is outstanding., especially the staff, which was very friendly and responsive. I would stay here again in a minute and appreciate how well they did on our stay!
September 23, 2013
Rated 4.0 out of 5.0 by panative Great staff
This is an older facility that does lack the freshness of the newer hotels. The outlets often are so worn that plugs will not stay in them. However the staff and food make up for the average rooms. They are very courteous, delightful, and always willing to help.
September 22, 2013
Rated 5.0 out of 5.0 by HarryG Holiday Inn overall experience
This was our 24th reunion all in different states.
Yours was exceptional, especially the wonderful staff.
September 20, 2013
Rated 4.0 out of 5.0 by Comynara Front desk is great!
Your front desk staff is very friendly and helpful. I didn't feel like I was bothering anyone when I asked for things, which is nice. There were a couple of dead bugs in my bathroom but overall everything seemed relatively clean and all was in working order. I did feel like the room rate was a little high but having free breakfast helped, even if I didn't get up early enough for it except for once. One suggestion: since there are no elevators, it would've been helpful if someone had offered to help with my bags. I didn't ask for help but then when I got up there, I kind of wish I had. LOL!
September 19, 2013
Rated 2.0 out of 5.0 by TiffRH Convenient Location but not up to par
The location was great for where I needed to be. Upon checking in there were loud guests in the lobby. I guess the staff couldn't control them. I had to call and ask for a shower curtain because they forgot to put one in the bathroom. The cups next to the ice bucket had brown rings on them. We used the bucket to get ice, but there was water in the bucket from the melted ice after room service cleaned the following day. I am no sure why the coffee pot and coffee was in the bathroom. There was an annoying noise in the bedroom overnigt. The smoke alarm needed a battery. Other than that, the place was okay if you aren't planning on being in the room. I would not recommend this place for anyone that wants a comfortable place to rest for longer periods.
September 13, 2013
Rated 5.0 out of 5.0 by bob733 Outstanding Customer Relations
Starting with check-in, continuing with the Wednesday reception in the lounge, then supper in the restaurant, a few questions at the front desk and finally to check-out the personnel in this hotel exceeded all customer service expectations that my wife and I have ever experienced in over 25 years of travel throughout the U.S. If you are in the Columbus, GA area this hotel needs to be on the top of your list.
September 13, 2013
Rated 5.0 out of 5.0 by Camey Clean & Comfortable Room, Helpful & Kind workers, FABULOUS food!
Stayed here for a family reunion. I haven't had the best experiences with Holiday Inn Express hotels in other parts of the country, and had initially booked a reservation with another hotel chain. However, this hotel offered a substantial family reunion discount and had a room available, so I stayed. I'm so glad I did. The front desk people were beyond helpful and kind. The room was very clean and comfortable.
The food was FABULOUS! The cheese grits, eggs, and potatoes for breakfast were FABULOUS! I can't say enough about the food.
It was conveniently located. And I'd DEFINITELY stay here again if I traveled to Columbus.
September 5, 2013
Rated 3.0 out of 5.0 by CDO777 I'd stay here again
The room was comfortable. The breakfast was not as good as I had anticipated and did not have as much variety as I would have liked. The service was great. Staff was friendly. The arrangement of the building makes for an extremely long walk to the front desk, bar, and restaurant if you are in the back of the building. I was in a room furthest away from the front areas. Yuck! Overall it was a decent stay for one night.
September 4, 2013
Rated 1.0 out of 5.0 by timm47 Very Poor Experience
It's been quite some time sense I've stayed at a Holiday in, and this stay reminded me why. While staff were friendly, the overall condition of the property was extremely poor and appeared to be run down and shabby. Specifically in our room the shower head was broken in such a way that virtually no water came out of the head itself and just ran down from the plumbing pipe into the tub. There were multiple lights burned out or not working in the room. The bedding while clean was on an extremely uncomfortable bed. Finally the AC in the room was poor at best.
All that being said, I was not the only one in our group who occupied 4 rooms to have these problems. Without exception everyone was dissatisfied with the accommodations for many of the same reasons.
In the future if my options are Holiday Inn or any other hotel, I'll choose any other hotel.
August 28, 2013
Rated 3.0 out of 5.0 by robertggfgl Not the best Holiday Inn is stayed in.
I was given a one price when I booked the room's and when I checked in had to pay $100. more per room. small bed's and had throw pillow's to sleep on. Felt like I was in a 1 star Hotel instead a 4 star.
August 28, 2013
Rated 5.0 out of 5.0 by RPD2107 A pleasant surprise
We usually stay at Holiday Inn Expresses as our stays with full service Holiday Inns have been disappointing BUT this location surpassed our wishes. When we walked into the room, we were very impressed with it's clean smell. The bathroom was spotless and the cleaning staff did a great job. Each day the room was cleaned very well.
The breakfast buffet was outstanding--everything cooked to perfection and the wait staff was friendly and very courteous. We ate one evening meal in the restaurant and had a great meal with taste and price comparable to a freestanding eatery. Someone's cooking good in their kitchen. Our hat's off to the cook!
The pool was sparkling clean and easily accessible from our first floor room. The front desk staff was very helpful and knowledgeable about the area. Everyone at this Holiday Inn made our stay very pleasant and we will return again. The location is easy on and easy off, couldn't be better.
August 19, 2013
Rated 3.0 out of 5.0 by MayorEagles1 Not the best in the world.
Over the past few years, I have stayed at a lot of Holiday Inns and Holiday Inn Expresses. This would be rated as on of the lower class ones. Reservations made well in advance and asked for first floor, lots of first floor rooms but had 2nd floor. When checking in, got free breakfasts but no free drinks. Guy checking in was in my party and not a Priority Club member. He got free breakfasts and drinks. Was recognized as Priority Club member after checking in. Breakfast was great. Room needs remodeling.
August 18, 2013
Rated 1.0 out of 5.0 by CAJL Not a good experience
After our arrival we were very tired and need some beverage and food, husband ordered a martini and the only glasses they had in the full bar were wine and beer glasses. So she made it i n a wine glass! A full bar and she had to chase down some olives from somewhere. We then ordered food to take to the room, ever had a limp french fry and a sandwich which wouldn't stay together, no good. Husband ordered a draft Bud light to go and it took the bartender four glasses of foam to get one glass of beer, needs to be addressed, if nothing else your profit is at stake! In our room the toilet paper holder was falling out of the wall and the shower wouldn't drain, finally fixed two days later. They've tried to renovate the room but it still needs a lot of re-do. The cleaning staff was not through as we found someones tank top under the piece of furniture that should have at least been found when they cleaned.
August 14, 2013
Rated 2.0 out of 5.0 by Corey1Ashley Dirty bathtub & standing water on floor by AC unit
Upon checking into room after a 9hr drive, I wanted to soak in the bathtub, but it was stained and had hair from someone else in the bathtub. Waking up the next morning the AC unit had leaked into the room between the wall and the first bed, at least 1/4" of water, feet sloshing and all.
The walls were dirty and I am not sure if the room has had a proper cleaning in a very long time. During our trip from Alaska we stayed at 4 Holiday Inn Express location and by far this one was a major disappointment and will not stay there again or recommend it to anyone else.
August 12, 2013
Rated 5.0 out of 5.0 by SOUTHSIDEJERRY GREAT LOCATION AND STAFF
I recommend this particular hotel to anyone staying in Columbus, GA. There is easy access to major highways. And you are not very far, if you are driving, from lots of shopping areas and restaurants.
The staff was just too wonderful to describe, especially the lady or ladies that cleaned my room every day. They were friendly and easy to interact with and professional.
As a musician who often has to travel, I truly appreciate it when I stay in a hotel with the qualities I found here. The large TV in my room got four premium cable channels....LOL A plus in my book!
This visit was for a non-business trip. But I'll have quite a few business trips coming up in 2014. I'll certainly will suggest to our road manager to look in to staying at a Holiday Inn.
My only complaints were, that out of the three computers I had access to in their computer room; one didn't allow me to a access the internet and other didn't have paper. None of these were a deal breaker for me.
August 4, 2013