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Rated 3.9 out of 5 by 122 reviewers.
Rated 5.0 out of 5.0 by Great service!!! Vicki and Sharon were excellent Front desk help. I called stressing about my stay because I was going to have a very late check in. They both assured me that I would have my room that it would not be canceled. Upon arrival everyone was very nice. I was able to met Sharon and thank her personally and asked her to thank Vicki for me. Will definitely recommend staying here. November 21, 2013
Rated 4.0 out of 5.0 by Phone Services The room was find and the front desk staff on the evening shift were very nice. My only concerned was the phone was not working in my room which cost me money buying breakfast. I tried to call the front desk to inquire about breakfast but could not get through. I was not aware the a hot breakfast was served every morning. Samuel Clemons November 18, 2013
Rated 4.0 out of 5.0 by Enjoyed my stay Visiting from NYC for my nephew graduation from Ft. Benning. Hotels was clean n quiet n close to everything including the peach tree mall all restaurants n fast food chains and is super close to the highway. November 11, 2013
Rated 1.0 out of 5.0 by Not Immpressed Shower was a small trickle and barely warm. The heating and cooling systems was noisy and erratic. Old property that needs lots of renovations. November 9, 2013
Rated 1.0 out of 5.0 by Disappointed this stay I have stayed at this property several times, for work and visiting our son at CSU. On this visit, we had several problems with our room. Prior to arriving, someone with housekeeping unplugged the refrigerator. We had went to dinner and had brought some back for the next day. I put the food containers in the fridge and I know it was cold. Through the night, the fridge had thawed out and the ice buildup in the freeze (mini fridge, and apparently needed this - but not on a night that it was going to be occupied!) had melted and ran out all over the carpet. We had a few pieces of clothing that were lying on the floor near the fridge that were soaked and smelled bad from it. The air in the room was not working up to par and was not very comfortable. Our bath drain was slow and water backed up a little bit also. I spoke with the office staff the next morning and expressed to them my dissatisfaction with everything that had gone on. They asked me what I wanted for compensation. I plainly felt that I deserved a free night on a return trip and requested that. I was told that my information would be given to management and I asked t be contacted if there were any questions. I am returning tomorrow and I called to speak with management. I left a message with what I was calling about and I waited all day to be contacted. I never heard a thing. I feel that the management dropped the ball in the first place with the room the way it was when we were placed in it. Secondly, with not contacting me about all the problems we did have. And thirdly for not contacting me today to discuss the compensation that I feel is deserved. Adding insult to injury... I did not receive bonus points that were paid for. I had to call IHG customer service to receive those points on my own time. I would have been ripped off if I had not realized the points were not properly provided to my account. November 3, 2013
Rated 4.0 out of 5.0 by Great service The service is great location is a little hard to get to could be better. November 3, 2013
Rated 5.0 out of 5.0 by Great Service and a comfortable room I stayed for four days. The staff was very polite and accommodating. My room was very large and clean. Great amenities and good location. October 28, 2013
Rated 5.0 out of 5.0 by Enjoyable Stay Once again I had a great stay an the Holiday Inn. I recommend anyone to stay here. October 27, 2013
Rated 5.0 out of 5.0 by Great Service Comfortable room. Great staff and great service! Highly recommend. October 25, 2013
Rated 5.0 out of 5.0 by Best Staff Ever The staff at this hotel is the best I have ever had the pleasure of dealing with. Every single person I encountered during my 3-night stay could not have been more personable and accomodating. Hats off to the management for hiring and keeping such fine people. October 24, 2013
Rated 2.0 out of 5.0 by Needs update Don't make any requests for extra towels or pillows. You won't get any. Room was not ready at check in time. Staff complaining to each other about too little staff. Weird smells. Faulty electrical outlets. Not a great comfort having a sliding glass door with a flimsy bar for security. October 16, 2013
Rated 5.0 out of 5.0 by Enjoyed Once again I stayed at Holiday Inn and usual I enjoyed my stay. I was again doing my usual route on Wednesday for my job. I was tired when I checked in and ready for some rest. I got my rest thanks to Holiday Inn. Like always I enjoyed my stay. Thanks !!!! October 14, 2013
Rated 4.0 out of 5.0 by Recommend this location Don't let this location fool you - it is a great place to stay. The room was comfortable and clean. The food variety on the buffet was limited on this stay but good. October 14, 2013
Rated 4.0 out of 5.0 by Comfortable The stay was comfortable, clean, and Very Accommodating. Yes, I would recommend this facility to anyone. October 9, 2013
Rated 5.0 out of 5.0 by Last minute stop Checked in late night, for a last minute overnight. Room was nice and clean, nice relaxing. October 9, 2013
Rated 1.0 out of 5.0 by Excellent Service One problem! When flushing the toilet, it was hot water. The toilet holding (upper, not sure what to call it) area, got HOT. I advised the clerk. This is a waste of energy and money. I am sure this is not the first time it has been brought to the attention of management. Maybe it is a decision that it would be too expensive to replumb. September 30, 2013
Rated 4.0 out of 5.0 by Great service. Quiet room I stayed at this holiday inn for only one night and wish I had booked it for more. From the outside I wasn't so sure about this hotel but inside it was great. The lounge and bar area is very nice. The rooms are clean and the bed was so comfortable. The layout of the hotel is a little awkward but it ended up being a nice quiet stay. The staff was exceptional! Very friendly and super helpful. They go out of their way to make service members feel welcome with a wonderful free breakfast and a discount on the room. This hotel may not look like much but for the price and the service it's a great stay. I definitely recommend this place if you're looking for a bargain with a great stay. September 30, 2013
Rated 4.0 out of 5.0 by Good value Most economical of three HI stays on this trip to Georgia, North Carolina and Virginia. September 30, 2013
Rated 5.0 out of 5.0 by Reunion week Was at this Holiday Inn for 2 I.D. Reunion for a week with my father. We both had a great time..... relaxing, good rooms, good food, and great staff. All around pleasure to stay here. Happy the reunion committee chose Holiday Inn. September 26, 2013
Rated 5.0 out of 5.0 by Exceptional Staff This hotel had the most courteous and attentive staff that I have ever experienced in any hotel. From the people at the front desk to the dining room personnel and housekeeping, everyone was so helpful and courteous. They made our stay so enjoyable. September 25, 2013
Rated 5.0 out of 5.0 by Comfortable bed The bed was comfortable, the room adequate and spacious. The service was good except for our group dinners. The service was very slow. And we were way down on hall 14, meaning the walk to the front was very long for an 82 year old person. Other than those 2 faults. our stay was very pleasant. September 24, 2013
Rated 5.0 out of 5.0 by Great Property and Staff We were at a military reunion held at the property. I had not stayed at a Holiday Inn in some time because my previous experiences were not consistent. But this property is outstanding., especially the staff, which was very friendly and responsive. I would stay here again in a minute and appreciate how well they did on our stay! September 23, 2013
Rated 4.0 out of 5.0 by Great staff This is an older facility that does lack the freshness of the newer hotels. The outlets often are so worn that plugs will not stay in them. However the staff and food make up for the average rooms. They are very courteous, delightful, and always willing to help. September 22, 2013
Rated 5.0 out of 5.0 by Holiday Inn overall experience This was our 24th reunion all in different states. Yours was exceptional, especially the wonderful staff. Thank you September 20, 2013
Rated 4.0 out of 5.0 by Front desk is great! Your front desk staff is very friendly and helpful. I didn't feel like I was bothering anyone when I asked for things, which is nice. There were a couple of dead bugs in my bathroom but overall everything seemed relatively clean and all was in working order. I did feel like the room rate was a little high but having free breakfast helped, even if I didn't get up early enough for it except for once. One suggestion: since there are no elevators, it would've been helpful if someone had offered to help with my bags. I didn't ask for help but then when I got up there, I kind of wish I had. LOL! September 19, 2013
Rated 2.0 out of 5.0 by Convenient Location but not up to par The location was great for where I needed to be. Upon checking in there were loud guests in the lobby. I guess the staff couldn't control them. I had to call and ask for a shower curtain because they forgot to put one in the bathroom. The cups next to the ice bucket had brown rings on them. We used the bucket to get ice, but there was water in the bucket from the melted ice after room service cleaned the following day. I am no sure why the coffee pot and coffee was in the bathroom. There was an annoying noise in the bedroom overnigt. The smoke alarm needed a battery. Other than that, the place was okay if you aren't planning on being in the room. I would not recommend this place for anyone that wants a comfortable place to rest for longer periods. September 13, 2013
Rated 5.0 out of 5.0 by Outstanding Customer Relations Starting with check-in, continuing with the Wednesday reception in the lounge, then supper in the restaurant, a few questions at the front desk and finally to check-out the personnel in this hotel exceeded all customer service expectations that my wife and I have ever experienced in over 25 years of travel throughout the U.S. If you are in the Columbus, GA area this hotel needs to be on the top of your list. September 13, 2013
Rated 5.0 out of 5.0 by Clean & Comfortable Room, Helpful & Kind workers, FABULOUS food! Stayed here for a family reunion. I haven't had the best experiences with Holiday Inn Express hotels in other parts of the country, and had initially booked a reservation with another hotel chain. However, this hotel offered a substantial family reunion discount and had a room available, so I stayed. I'm so glad I did. The front desk people were beyond helpful and kind. The room was very clean and comfortable. The food was FABULOUS! The cheese grits, eggs, and potatoes for breakfast were FABULOUS! I can't say enough about the food. It was conveniently located. And I'd DEFINITELY stay here again if I traveled to Columbus. September 5, 2013
Rated 3.0 out of 5.0 by I'd stay here again The room was comfortable. The breakfast was not as good as I had anticipated and did not have as much variety as I would have liked. The service was great. Staff was friendly. The arrangement of the building makes for an extremely long walk to the front desk, bar, and restaurant if you are in the back of the building. I was in a room furthest away from the front areas. Yuck! Overall it was a decent stay for one night. September 4, 2013
Rated 1.0 out of 5.0 by Very Poor Experience It's been quite some time sense I've stayed at a Holiday in, and this stay reminded me why. While staff were friendly, the overall condition of the property was extremely poor and appeared to be run down and shabby. Specifically in our room the shower head was broken in such a way that virtually no water came out of the head itself and just ran down from the plumbing pipe into the tub. There were multiple lights burned out or not working in the room. The bedding while clean was on an extremely uncomfortable bed. Finally the AC in the room was poor at best. All that being said, I was not the only one in our group who occupied 4 rooms to have these problems. Without exception everyone was dissatisfied with the accommodations for many of the same reasons. In the future if my options are Holiday Inn or any other hotel, I'll choose any other hotel. August 28, 2013
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