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Rated 4.3 out of 5 by 46 reviewers.
Rated 5.0 out of 5.0 by Accommodated a Marriage Retreat The hotel hosted a marriage retreat for area Sailors and their spouses. The staff was of great help and made the weekend a great get-a-way. February 27, 2014
Rated 5.0 out of 5.0 by Great Place I have been staying here for the past 6 weeks in a row and will be for the next couple of years as part of a multi year project in Concord. The hotel and staff have been outstanding to me and my team. They first worked with us on a company rate that was excellent and from that point on, it has been all good. The restaurant is by far one of the best hotel places I have been. The food and service has been great. I recommend this hotel and look forward to my future stays... The only thing they need to fix is that my letter when I check in says I am a Gold member when in fact I am a Platinum one... Small error we need to figure out. February 25, 2014
Rated 1.0 out of 5.0 by Double charged - no apology offered!! We stayed here for a conference, and the rooms were fine, clean enough. Upon checkout the woman at the front desk ran my card twice claiming: "the first time it didn't charge and didn't go through". Once my credit card statement arrived I saw that it did, in fact, go through the first time, so she actually charged me twice. I quickly called the hotel to try and resolve this issue, and I received no apology, and was told "our records only show one charge to your card, so you must be mistaken unless you can show us proof". This is absolutely absurd, and $100 overcharge is DEFINITELY something that should have AT LEAST an apology. Not so. So at this point I'm needing to fight this through my credit card company. Needless to say I am EXTREMELY dissatisfied with this stay, and the service provided. If you choose to stay, PAY CASH. They do not keep good records! February 14, 2014
Rated 5.0 out of 5.0 Loved It! I had the pleasure of staying here several times last fall. The staff was the best, the restaurant was great, and the downtown location was very convenient. I want to especially thank Julie the Sales Manager, who was always pleasant, and very responsive to requests. I was not only treated like I expected to be treated as a Platinum rewards member, but even better. They really made me fell like a VIP. To be fair, the hotel is older and maybe not as nice as some newer properties, but the service far outweighed any of that. The hotel is a popular destination for conventions/meetings, so parking could be a little sparse at times, but not a huge issue. If / when I'm in the area again, this hotel will certainly be my first choice. February 11, 2014
Rated 5.0 out of 5.0 by Exactly what I have come to expect from Holiday Inn Yet another Holiday Inn property that was welcoming and comfortable. The room was comfortable and had ample outlets to accommodate the business traveler. The pool and Jacuzzi offered great relaxation after a long day on the road. The staff graciously addressed my personal requests. I have found another "favorite" Holiday Inn property! February 5, 2014
Rated 2.0 out of 5.0 by Didn't get room class that was booked We wanted a relaxing night away without the kids. I booked a king size room online, when we arrived we were given a 2 double bed room. They over booked the room class and was unable to provide the proper class. I was given a voucher for a free breakfast that was inedible. February 4, 2014
Rated 5.0 out of 5.0 by Best Customer Service All of the desk staff have been repeatedly helpful. Every time we come there is extra effort to ensure that the hotel stay is pleasurable. We return to this hotel approx. 4 times a year and each visit the service is consistent. January 5, 2014
Rated 5.0 out of 5.0 by Grate time we had a great time. The only thing is the dance floor could have been bigger and then when we went up to our room to go to sleep we could still hear the music from two floors down otherwise everything was great. :) would do it again. January 4, 2014
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