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Rated 4.3 out of 5 by 193 reviewers.
Rated 4.0 out of 5.0 by Guest Experience Review I stayed for two weeks when my child who is a student at UM had to be hospitalized. My overall experience was tolerable . The front desk staff specially Moira was very accommodating to my needs. However, I want to comment on a number of things: > the quality of the bed mattress and pillows was quite bad that I woke up with backache throughout my stay. > the selection and quality of the in-service dining was very limited although the quantity was more than enough for one person and the service was fast. > there were so many ad flyers being inserted through the door slit that it raised concern about security and who can access the floors of this hotel. But since my stay there was not for R and R, its proximity to UM, adequate parking, and the relatively low rate per night were enough to compensate for the inconveniences, and so I did book again for another two nights stay. October 27, 2014
Rated 5.0 out of 5.0 by Lovely stay for U of Miami visit! I stayed for two nights while visiting U of Miami. Location is excellent - directly across from campus and easily walkable! Love the metro station just in front of hotel as well - easy to get here from airport without a car. Front desk staff are very welcoming and professional. Rooms are comfortable and clean and coffee is available in the lobby until late at night (although one night I returned at 2 am after a late campus activity and coffee and water were both empty). I would love to see little capsules of liquid creamer for the in-room coffee - they currently provide the little packets of powder creamer which is pretty awful. Other than that one note, however, I loved my stay and will definitely be back! October 27, 2014
Rated 5.0 out of 5.0 by Great Staff Good/Excellent Room and Amenities Front desk customer service from Jenny, Jane and Moira was excellent. Everyone friendly, knowledgeable about hotel and local area. All three super helpful with my needs and had great attitudes which added greatly to my overall hotel stay experience. Room was very good. A few minor pests but understand it is Florida. Fitness center OK. Bill S. October 26, 2014
Rated 5.0 out of 5.0 by Could Not Have Been a More Wonderful Stay !!! All departments and personnel at this hotel did an awesome job, and all seemed happy to be working there. October 22, 2014
Rated 4.0 out of 5.0 by Central Location This is a great value for a centrally located hotel convenient to everything in South Miami, Coral Gables and Coconut Grove. October 22, 2014
Rated 4.0 out of 5.0 by Comfortable , clean, friendly We like the Holiday Inn, it is convenient, clean and friendly! October 20, 2014
Rated 5.0 out of 5.0 Staff makes you comfortable, bed finishes job. It starts at the Front Desk Staff - friendly, eager to please, and they deliver. Rooms are clean and comfortable, and the hotel is conducive to a quiet night's sleep. Wi-FI is iffy, and that 's all I can think of to complain about. Location near the U of Miami, and South Miami is very convenient for work and some fine dining. October 19, 2014
Rated 5.0 out of 5.0 by Efficient, friendly, courteous, and professional staff My wife and I had another wonderful stay at the Holiday in Coral Gables. We’ve stayed here around a dozen times over the past two years. There are other hotels in the area we could stay at but the people at this particular hotel do all the little things that make a difference. We were cheerfully greeted by Billy and Jenny at the front desk. They are very helpful, knowledgeable about the area, and represent your company and brand extremely well. The check in process was very efficiently handled by Billy and we found our room to be very clean and comfortable – exactly what we’re accustomed to at this hotel. We enjoyed the hot breakfast and the friendly service. Dinner at the on-premises “Toucans Restaurant” was delicious as always and the service provided by Eric and Yomery was excellent. The pool area is very pleasant and relaxing and there are towels readily accessible when needed. (I’d like to add that back in September I was involved with an Ironman athletics event in Princeton, NJ. The Ironman Corporation arranged for group rates at other hotels in the Princeton area. The local Holiday Inn was not one of them. However, because of the very positive experiences at the Holiday Inn Coral Gables, I chose to stay at the Holiday Inn Princeton NJ instead of the other hotels. If I have to stay in other cities in the future, I’ll very likely look to stay at a Holiday Inn because of how well the Holiday Inn at Coral Gables is run). I could go on and on. Looking forward to future visits! October 19, 2014
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