Rated 4.0 out of 5.0 by jmgraves Drive for meals; otherwise, great hotel
When we first arrived, there was a large party in front of us and it delayed our check-in. However, once we got to the front, we were given a free upgrade (nice 1st floor room right next to the pool and away from other guests). The room was very nice; as is usual for hotels, the bed was a little stiff, but this is expected nowadays.
What was not expected was the service quality at the restaurant, which we used twice; once for dinner and once for b-fast. Once we were seated for dinner, which was quick, we waited for 10-15min before we decided no one was coming by to give us water or menus. As we were getting up to leave, a server finally came by to give us the expected water and menus and to assure us service would be prompt. It was prompt from then and the food was outstanding, if slightly overpriced. B-fast servers gave the impression that they didn't care about their jobs or the patrons. food was not great, but not bad in this regard.
Pool was amazing, too, btw. Completely clean, 8ft deep-end, warm water. All it needed was a diving board to make it complete.
Overall, it was a very good hotel. Just maybe plan on driving to meals.
May 20, 2013
Rated 5.0 out of 5.0 by neilsd great property
very accommodating staff. Friendly, courteous, professional. This property is a pleasure to stay at.
May 20, 2013
Rated 4.0 out of 5.0 by Nancy10 Holiday Inn Coral Gables - Come to where the smiles are!
I want to thank Miguel, Rose, Debra and all the staff at the hotel for their warm peronalities and smiles I'm greated with everyday! It's truly hard being away from home every week, but they and many other make my weekly stay here comfortable and enjoyable.
April 23, 2013
Rated 3.0 out of 5.0 by Tompb001 Average
Just average hotel.
Breakfast buffet limited choice. No orange juice included.
April 20, 2013
Rated 5.0 out of 5.0 by cdawndv Amazing front desk service
I am a frequent traveler on the road and I absolutely insist my travel agent books me at this hotel. The front desk service is incredible:) I absolutely adore Yonne whom wa so helpful and incredible in maiking sure I was comfortable and assisted me in getting to work on time the day after I arrived.
This is the only place I will stay at in Coral Gables!!!!
April 19, 2013
Rated 4.0 out of 5.0 by LizD unusual trouble
This is about my 5th stay at this Holiday Inn. What was disappointing this time was that I was not advised about construction prior to my arrival and that the electric went out in my room several times in the morning when I was trying to get to an event.
April 16, 2013
Rated 5.0 out of 5.0 Great Stay & Staff
Check in and out was quick and the staff was friendly. The rooms were clean and comfortable. I had a great nights rest in the beds and they have 2 different types of pillows you can choose from. The pool area is large and we enjoyed a quick dip before bed. I had a non refundable rate and booked direct and had no issues.The parking lot was big and there is no extra fee. I would stay here again.
April 15, 2013
Rated 3.0 out of 5.0 by Martha78 Mediocre at Best
The location was very convenient to the University of Miami, and the outdoor pool ,bar/restaurant and staff were very nice. However, our room had a musty odor, the hallways were not vacumned the entire 3 days of our stay, the bathroom was the size of a small closet and there were insufficient accessible outlets in the room. Having to pull a heavy bed away from the wall to access a second outlet to charge my phone (there was one outlet at the base of a lamp) was very difficult. Also, I received absolutely no recognition for being a Priority Gold Club member.
April 12, 2013