Rated 4.3 out of 5 by 193
Rated 4.0 out of 5.0 by SaraX Guest Experience Review
I stayed for two weeks when my child who is a student at UM had to be hospitalized.
My overall experience was tolerable . The front desk staff specially Moira was very accommodating to my needs.
However, I want to comment on a number of things:
> the quality of the bed mattress and pillows was quite bad that I woke up with backache throughout my stay.
> the selection and quality of the in-service dining was very limited although the quantity was more than enough for one person and the service was fast.
> there were so many ad flyers being inserted through the door slit that it raised concern about security and who can access the floors of this hotel.
But since my stay there was not for R and R, its proximity to UM, adequate parking, and the relatively low rate per night were enough to compensate for the inconveniences, and so I did book again for another two nights stay.
October 27, 2014
Rated 5.0 out of 5.0 by DD661 Lovely stay for U of Miami visit!
I stayed for two nights while visiting U of Miami. Location is excellent - directly across from campus and easily walkable! Love the metro station just in front of hotel as well - easy to get here from airport without a car. Front desk staff are very welcoming and professional. Rooms are comfortable and clean and coffee is available in the lobby until late at night (although one night I returned at 2 am after a late campus activity and coffee and water were both empty). I would love to see little capsules of liquid creamer for the in-room coffee - they currently provide the little packets of powder creamer which is pretty awful. Other than that one note, however, I loved my stay and will definitely be back!
October 27, 2014
Rated 5.0 out of 5.0 by Sheridan101 Great Staff Good/Excellent Room and Amenities
Front desk customer service from Jenny, Jane and Moira was excellent. Everyone friendly, knowledgeable about hotel and local area. All three super helpful with my needs and had great attitudes which added greatly to my overall hotel stay experience.
Room was very good. A few minor pests but understand it is Florida. Fitness center OK.
October 26, 2014