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Rated 3.3 out of 5 by 108 reviewers.
Rated 4.0 out of 5.0 Polite Courteous Staff Staff were polite, Courteous and helpful throughout my stay. The WiFi wouldn't work but apart from that and the swimming pool being unavailable everything else was fine and i will stay again. October 27, 2014
Rated 2.0 out of 5.0 by Not a pleasant hotel Lets start with the positive. The staff here are amazing, very helpful with the issues I have (excluding the manager who has not bothered to make contact) The hotel is very run down. They are going to be starting a refurb soon, probably about 5 years later than they should have done! so understand when you stop here, its equivalent to a travel lodge decor wise. They are charging premium prices, which isn't great, but obviously people book, so they're not going to change that policy. Don't stop here if you suffer from anything preventing you from carrying your cases up the stairs. 1) appears the left hasn't worked for months 2) no obvious porters to help or indeed any offer made. I ordered food, when it finally arrive 45 minutes after order, it was obvious someone had forgotten about it and reheated it in a microwave, not so bad, had they bothered to remove the salad first! when I finally climbed into bed I was greeted with the underwear of the previous occupants!! nice to know this hotel has a through cleaning policy. I spend a lot of time in hotels. This hotel ranks as one of my bottom 5 October 24, 2014
Rated 1.0 out of 5.0 by Not one for leisure Swimming pool out of action for a few weeks. Not indicated on the website. October 23, 2014
Rated 5.0 out of 5.0 by "Faultless" The location hardly can be beaten and the atmosphere on entering is gentle and very service minded. From the start, every staff we met was polite, attentive and very professional. The room was perfect and we slept well. Charloitte was exceptionally polite and helpful. October 22, 2014
Rated 1.0 out of 5.0 by Very dated hotel, requires urgent refurbishment Lift has been out of order for over 2 months, carpet is covered in tape to hide bare patches, dated furniture and decoration. Leisure facilities poorly maintained. Promised refurbishment for the last 3 months at least - but no signs of it starting any time soon, Hotel staff doing an excellant job in a dated and poorly maintained hotel. October 19, 2014
Rated 5.0 out of 5.0 by attentive staff, spacious comfortable room Pleasant hotel, good situation with easy access. Helpful reception staff when I wanted to extend our stay, Spacious comfortable room. Excellent buffet breakfasts. Good centre for sightseeing, but beware of the roadworks on A14 October 18, 2014
Rated 3.0 out of 5.0 by corby after a warm greeting, i walked up the stairs to my room as the lift was out of order, i noticed an alarming amount of tape holding the stair carpet together, i thought to my self was oh no this bodes non to well. when i arrived in my room i was supprised to see a cleanish room apart from the long dark hairs in the bathroom (around and in the bath) and on the carpet next to the table, a comfy bed and a choice of pillows was welcome as was the working aircon, the wifi connection was good as was the speed of the internet. breakfast was ok apart from the smoke billowing out of the toaster which kept breaking down and burning everybodies toast, most of the staff seemed to be tired and a little bit dour, no smiling faces here on a Sunday morning i feel. the welcome to the restaurant was uneventful apart from the young lady asking if i had paid or not, this was about all of the interaction that i managed to get out of the staff, as i work for an award winning catering company i feel that this is an area which could do with a huge amount of work. October 15, 2014
Rated 1.0 out of 5.0 by corby very disappointing in every detail tired appearance food offered on menu not available bar area very poorly furnished tables far too low to eat off comfortably, if you could find a seat no double bed in my room September 28, 2014
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