Rated 3.2 out of 5 by 132
Rated 4.0 out of 5.0 by fatcontroller overall a good experience
Was dealt with expertly on arrival. As we were attending my brothers house for his birthday we did not use the amenities available.
staff were excellent. The only let down was lack of heat in room and bath gel had not been replenished also shower head was loose and water lacked power
December 17, 2014
Rated 5.0 out of 5.0 by Squirls Highly Recommended
Brilliant service in all areas.
Had our Christmas works party and all had a great time with food, music, decor, etc.
Fabulous Christmas tree on entering the reception area.
Highly recommended and will be using the hotel again!
December 15, 2014
Rated 5.0 out of 5.0 by jodieg22 spa weekend
I came on a spa weekend with three others and we had a great stay. All the staff where welcoming and very helpful. The treatments where excellent and so was the food.
We would definatley come and stay again!
December 12, 2014
Rated 3.0 out of 5.0 by bouncing team Looks good from the outside, but........
Reception staff were good, but the whole hotel was very tired, enamel worn off the bath, threadbare carpets, broken lift, dirty room service plates and alcohol bottles left all along corridor even at 2.30pm. Main issue was we ordered room service at 8 pm just chips, garlic bread hot chocolate and ice cream and I had to ring down at 9.05 to ask where it was. It arrived like warm about 5 mins later. Wasn't impressed with this at all.
The bar was in the reception area so wasn't happy bringing my 12 year old down during the main drinking times due to the smell of alcohol and drunk people.
December 12, 2014
Rated 1.0 out of 5.0 by NorfolkBoy999 wouldnt rush back
hotel fine, staff okay, service in restaurant very poor
December 10, 2014
Rated 3.0 out of 5.0 by rocky87 Friendly staff
friendly staff, uncomfortable bed. The shower was not in the right position, as it is not suitable for tall people. The furniture of the room was old.
December 9, 2014
Rated 5.0 out of 5.0 by TLC100 Friendly helpfull staff
We stay here around 3 to 5 times a year when visiting family in the area, good location with easy access to all main roads. The hotel is well equipped for business users and those on leisure trips with a good gym and pool. Staff are very polite and helpful including the man attending the bar through the night ( who we and some German guests kept busy late into the night ).
Maybe some decorating needs to be done to brighten up some areas and give the hotel a fresh look but as repeat visitors here we have not much to complain about.
December 7, 2014
Rated 3.0 out of 5.0 by 06DJ Review
Very poor bed quality.
Shoddy and tired hotel propped up by reasonably good service and value.
December 6, 2014