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Rated 4.0 out of 5 by 66 reviewers.
Rated 4.0 out of 5.0 by Thanks from Bermuda Many thanks for a stay which was comfortable and relaxing. I would say the front desk staff were exceptionally helpful, especially Rita. The service was very good and we lacked for nothing. Even though our group were attending a funeral in the vicinity the staff were both cheerful but sympathetic. February 24, 2014
Rated 3.0 out of 5.0 by looks better on the photos Room looks much better on the photo than in real life. Bar is nice. Good atmosphere and service Breakfast which we had prepaid was not worth the money February 12, 2014
Rated 5.0 out of 5.0 by Excellent all the way around This was my first stay at this hotel and would stay here again when I travel back to the area. Mrs. Rita at the front desk welcomed me as if I were the most important guest ever. She went above and beyond to recognize me as a Platinum member and when the weather affected my travel plans, she insured that the extra day in "her" hotel was as pleasant as the first. Although the hotel was going under major renovations it was transparent to me as a guest. The hotel has a wonderful bar/restaurant co-located which also offers great food and service at a reasonable price. Great experience at a great value. February 10, 2014
Rated 5.0 out of 5.0 by An excellent port in a storm The hotel staff helped me with travel to a meeting at another hotel which eliminated the need for me to dig my car out of snow early in the day, and then drive in an unfamiliar area in snow & ice. The restaurant is excellent as well. Service is great and I had one of the best veal dishes, ever for dinner. February 10, 2014
Rated 5.0 out of 5.0 by A great location!! A real "downtown feel" with a great view of City Field and surrounding attractions. The staff was knowledgeable and friendly. My definite choice when I am next in the area on business. January 21, 2014
Rated 4.0 out of 5.0 by Good helpful stay Good stay and very helpful and friendly staff. Very flexible Food in restaurant good. January 12, 2014
Rated 2.0 out of 5.0 by Good accomadations but terrible front end service! The room itself was fine but customer service was the worst I have seen in many years. The attitude from the front desk staff is unacceptable. No one knows whats going on. I booked online for extended parking with a one night stay before going on a trip and when I got to the hotel no one could figure out my reservation, until a gentlemen from the back office finally could help me. The longest time I stood there not knowing if my family had a room for the night or not. This was the Holiday week! I had a question regarding my reservation prior to going to the hotel, I couldn't get through to the hotel and when I did the girls at the front end just kept hanging up on me This happened numerous times and I just not wanted them to answer a simple question about my reservation. To mush frustration will never book with them again. January 11, 2014
Rated 2.0 out of 5.0 by front desk staff... good or bad we stayed 2 nights and dealt with different front desk staff. one night we had a wonderful experience! the other... horrible. charged the wrong amount, also we were not even suppose to be charged anything. put into a regular room and our booking was for a SUITE. i believe anthony and antonio were working that night.... had a very horrible experience! stay away!! January 10, 2014
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