Rated 3.5 out of 5 by 285
Rated 4.0 out of 5.0 by RangerRhino Awesome Bed
beware of the national booking service, they don't always jive with hotel. The hotel staff was very friendly and the room was very clean and comfy.
August 19, 2014
Rated 2.0 out of 5.0 by jmjjj Not exactly an ocean view.
Location is good. Not what I call an ocean view from my room (as described by reservationist)when I could view more of the high rise building next door than the actual ocean. Indoor
August 18, 2014
Rated 3.0 out of 5.0 by Rick1010 Not for business travelers
I am a platinum HI rewards member. I stay in hotels approximately 150 nights per year. The majority of my nights are spent at HI Express. I had a business associate coming from VA Beach coming for the week so I thought I would put us up at an upscale hotel for the week. The property was well kept and the staff very accommodating. I arrived Sunday evening at 5:00 p.m. The valet parked my vehicle and gave me a tag with a number to call for the valet to have my vehicle ready when I needed it. Knowing that I needed to leave the hotel each morning by about 6:00 a.m. I asked the valet What their available hours are. He answered "24/7, we are always here just call the number on the tag and your vehicle will be waiting on the drive when you get here." The first morning, Monday, I woke up at my usual time, 4:00 a.m. and dressed for my morning work out. I went to the work out facility to find that it wasn't available until 6:00 a.m. the time I needed to be on the road to work in Kingsville. I am accustomed to the work out facility being available 24/7 like it is at the Beeville HI Express where I usually stay. Not so! I inquired at the front desk and the gentleman told me that the work out room didn't open until 6:00 a.m. I am of the opinion that there is no good reason not to make that facility available 24/7 to your guests. Next I went back to my room, showered and got dressed for work. I called the number that was handwritten on my valet tag... no answer. I called three times, still no answer. At 5:50 I approached the gentleman at the front counter and told him what the valet told me the night before. He frowned and advised me that they don't have valet services until after 7:00 a.m. He took my valet tag and had the night security guard bring my vehicle up. This was the case for the next 3 mornings. The gentleman working the front counter was the most helpful and courteous staff member I encountered during my entire stay at the hotel. None were less than courteous but he was the best. The Star Bucks, the breakfast buffet, the work out facility and other amenities that drew me to the hotel and caused me to pay a lot more for the two rooms for 5 nights were useless to me for the most part because they were not available when I needed them. 2 mornings we took off a couple of minutes late so we could get coffee before we hit the road. Friday we stayed a little later so we could enjoy the breakfast buffet. The hotel is close to a vacationers paradise with all of the restaraunts, bars, recreation and everything else that CC has to offer close by but was a very poor value for me as a business traveler. I could have stayed in Beeville at the HI Express and received more value and saved more than $400 between the difference in 2 rooms price and valet parking. I would have also had a work out facility available to me when I needed it. In closing, your staff was very courteous #although the valets don't know what their available hours are#, the night attendant at the front desk was a wonderful example of what the face of HI should look like to your guests, plenty of things to do in the evening within a few blocks and the property was well maintained. As a business traveler with different needs than a vacationer it was a very poor value for me. My family and I vacationed in CC a few years back and stayed in this hotel and we were well pleased. I made a mistake by not investigating available services prior to booking this hotel. Shame on me! I will make sure in the future that I do not make the same mistake again.
August 18, 2014