Rated 3.7 out of 5 by 443
Rated 5.0 out of 5.0 by VivaChas Room With a View!
Our room had a balcony that faced the beach and a door that let in the ocean breeze! It was real R
April 24, 2015
Rated 1.0 out of 5.0 by Bosey Not what I would call Welcoming
This would have to be one of the worst experiences that I have had since joining IHG rewards. From the rude staff, not so good food and the unclean rooms. My room was not very clean and the toilet in the bathroom still had feces on it. I called the front desk and asked for it to be taken care of. The following day I left for work and when I returned the beds had been made and the feces was still in the same spot. The cleaning Manager was helpful at the the time. As for the front desk: I rented two rooms and requested king beds for both. I spoke with them the week prior to showing up and two days before once again to verify and I was assured all would be good. Upon arrival they explained that they have had a lot of people wanting rooms, so they gave the kings away to people who were paying more money. Wow! You tell customers this that stay with IHG multiple times per month? Since my stay on 4-14-15 I have called this hotel at least 5 times for the Manager and of the A/P of this location, left messages with the front desk and left 2 messages for the A/P on her voicemail with no returned call. I really do not know what to do from this point other than accept the fact that no one will return a call.
April 24, 2015
Rated 1.0 out of 5.0 Nowhere near worth the price.
Had difficulty finding a hotel for a conference in Corpus this week. The convention centers (and total hotel rooms) in Corpus are too small to support a conference like Texas Water, which is one of the three largest utility conferences in the world...this was made even worse by some educational conference going on at the same time.
I thought I lucked out by finding a hotel with access to the beach, even though the price was extraordinarily high. When I arrived at the hotel, I was severely disappointed by what I saw..."underwhelmed" is not a strong enough word. I suspect that the hotel was originally very nice, about 20-30 years ago. It is still in need of a full renovation, and from what I could see, only "band-aids" had been applied throughout the hotel to give it some semblance of effort in renovation.
Thankfully, I was able to spend most of my trip at the convention center for the conference, but there was no opportunity to relax in the evening. While I had a room facing the ocean that was enjoyable when it was quiet outside, there was no seal whatsoever on the "lockable" private balcony door, so every time there was a DJ or band playing in the evening at the bar/pool area, the music was so loud that I couldn't even drown out the overloaded amps with headphones on. To say that the evenings were not relaxing would be a major understatement.
Even after the "music" stopped outside, then I got to listen to the conversations (not yelling, just talking at a normal level) of all of my neighbors from their rooms because the walls are so thin. And it didn't help that there was no one monitoring limits of how many people were staying in a room...one room beside me had 10 girls in it...I know because I saw them all headed out of the room when they finally left over the weekend. Once again, no relaxation there, much less any sleep. And did I mention the AC unit that was chewing itself to pieces every time it turned on? Also didn't help for getting any sleep.
So I make it through the conference, and the rest of my family comes up to visit for the weekend. Their disappointment with the hotel was even worse than mine. The only saving grace on my kids part was in getting to use the pool.
When I checked out from the hotel, I left more tired than when I arrived...
The staff was very nice and tried to be helpful, but that by itself could not overcome all the problems with this hotel. If the staff had bothered to let me know about all the current hotel issues, I would have gone elsewhere, no hard feelings. Because of all the problems though, in my opinion, the cost was about 3x what the rooms were worth...I have been to other IHG hotels (new and older), and the overall quality provided was far better for far less cost at other locations. Having a hotel location on a beach does not make up for a horrible hotel. I would not want to stay at this hotel ever again.
April 24, 2015