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Rated 4.3 out of 5 by 255 reviewers.
Rated 5.0 out of 5.0 by Good hotel option near Omaha Zoo It was a great value for my family. Close to Omaha and Council Bluffs attractions. Parking lot needs to be available. August 8, 2014
Rated 3.0 out of 5.0 by Great Service and Location The staff here was quick to check me in and out and was very friendly and helpfull. August 7, 2014
Rated 4.0 out of 5.0 by Great stay for the whole family! We were meeting our family at a half-way point, so we chose the Council Bluffs/Omaha area. We were very happy with this hotel in general - the hotel is kept clean and is updated. The rooms were spacious and beds were comfy. We stayed on the 5th floor overlooking the river. I agree with a previous reviewer that there is residual smoke smell when you get out onto the 5th floor from the elevator, but we did not have any of that smell in our room at all. We were glad to have a refrigerator in our room, but it wasn't that big and didn't have any freezer area to keep our ice packs frozen. Also, there was no fan in the bathroom which would have been nice to keep the steam from the shower at bay. We did not use the pool, but did walk by several times - it looked like a great area for both kids and adults and seemed clean. We really liked that this hotel is connected to the amenities of the Ameristar casino - although we didn't use the casino, we liked that they had options for child care and great restaurants that were only a short walk away. The free shuttle service was great as we wanted to be able to head out for a night on the town without having to worry about driving. The front desk staff was ok - not overly friendly, but not rude either - just more matter of fact when interacting with us. The breakfast was ok - not spectacular - the standard continental breakfast fare - we did like that they had some heated (eggs, sausage) options and they were refilling the breakfast even up to the time when it was supposed to be over. Overall, this hotel met our needs and we would definitely recommend it or stay here again! We had some minor issues with billing after checkout, but it was quickly rectified by the manager on site. August 7, 2014
Rated 5.0 out of 5.0 by Good stay This hotel was really great. Loved staying on the river, next to the casino and the buffet the casino provides was unbelievable. Got off to a rocky start however. Was checked into a room that was not clean. Went back to front desk and was checked into a different room. This room had a plumbing issue and there appeared to be sewage in the sink. Returned to front desk and was upgraded to a very nice room and was compensated points and given many apologies, including a call from the general manager of the hotel. I was impressed with how the staff treated me after these inconveniences. August 6, 2014
Rated 3.0 out of 5.0 by Tired and worn Hotel needs to be updated and friendlier staff hired. August 5, 2014
Rated 5.0 out of 5.0 by Comfortable Room for a Great Price Beds were comfortable, room was quiet and we also received a great military rate. Love the free shuttle service within 5 miles of the hotel. We will stay here again! August 3, 2014
Rated 5.0 out of 5.0 by Great hotel and staff Everything was perfect, except for the free hot breakfast. It was completely out of hot food at 8:30AM. August 3, 2014
Rated 5.0 out of 5.0 by Awesome, clean, comfortable room We wanted to stop and spend some time in the casinos at Council Bluffs and had the good fortune of picking this hotel for our night's lodging. We found our room pleasantly clean and spacious. Although we didn't find great fortune at the local casino, we did find it the next morning when an unanticipated illness required us to spend an additional night at the hotel. The hotel staff were able to accommodate our request without us even having to change rooms! August 1, 2014
Rated 4.0 out of 5.0 by Dated Room was clean but dated and bathroom a little run down. July 31, 2014
Rated 5.0 out of 5.0 by Nice hotel Very nice place to stay. The hotel was very clean and modern looking lobby. The facilites offered were also convenient to use and clean. July 31, 2014
Rated 5.0 out of 5.0 by Texas bound This hotel was very nice, and I'd stay here again. There were a couple of issues. We stayed on the 5th floor,as soon as we got off the elevator we could smell cigarette smoke. I saw signs saying that this hotel was 100% smoke free so i don't know if someone had been smoking in their room or hallway or if the 5th floor always smells like cigarette smoke. We went to breakfast the next morning and it seemed the lady in charge of breakfast was completely overwhelmed. People were always waiting for certain items and there was never anyone around to bring more food out. There wasn't anyone policing the eating area. I understand people should clean up after themselves but sometimes people don't and no one wants to sit at dirty tables when the mess is more than a napkin could handle. July 25, 2014
Rated 4.0 out of 5.0 by Overall a good experience Not recognized as a preferred member at check-in, had to change initial room assignment - Alarms went off early AM room was great, have stayed at this hotel several times in the past July 24, 2014
Rated 4.0 out of 5.0 by Housekeeping was rude! We liked the hotel except for housekeeping. When we asked for more towels, or for them to come back later to clean the room, they seemed very annoyed with us. They also took my Nike tennis shoes. I called the hotel to ask for them to find them and we never recieved a return call. July 24, 2014
Rated 5.0 out of 5.0 by Nice Place to Stay Stayed two nights at this location recently...very nice hotel, nice view of the river, great breakfast, helpful staff. I would definitely stay here again. July 24, 2014
Rated 5.0 out of 5.0 by Excellent service! The employees at the front desk and the shuttle drivers were excellent and made our stay a great experience! July 24, 2014
Rated 4.0 out of 5.0 by Great stay. Very comfortable. Noticeably quiet in room considering a casino is next door. All staff were very helpful. Great access from and to I-29. July 23, 2014
Rated 4.0 out of 5.0 by nice front desk help We stayed five nights. Room was mostly clean but had an off smell I can't describe. Also there were knats flying around the bathroom and we couldn't figure out where they were coming from. Otherwise the beds slept well and had a good view of the river. July 23, 2014
Rated 5.0 out of 5.0 by excellent rooms and alot to do awesome and very clean and staff very accommodating. July 23, 2014
Rated 5.0 out of 5.0 by Great Breakfast and Excellent Clean Pool Area! There was great choices at the Breakfast and I think the pool area was very well maintained! There were a lot of kids in the evening and I am sure it need some chemicals! It was great to see the maintenance taking care of it right away in the morning! July 23, 2014
Rated 4.0 out of 5.0 by breakfast appeared to be short staffed at breakfast. out of plastic and no one to be found. had to go to front counter, we stayed there last year and the quality of food seemed to be much better, July 22, 2014
Rated 4.0 out of 5.0 by Good hotel, needs renewal everything was normal, everything that you would expect in a hotel for Holiday inn. I would recommend them to star renewing or remodeling. it looks old and some parts in need of TLC. nothing mayor or something that really bother me. July 22, 2014
Rated 5.0 out of 5.0 by i was helped to make reservation for a championship fight Days before I was to arrive in Council Bluff I saw on TV a championship boxing match was to take place in Omaha minutes from hotel. When I couldn't find info. on the fights I called hotel I explained to the young lady on the front desk my problem and she hooked me right up with th right people to get tickets for the fight wonderful service made a good stay a great stay. Thanks July 20, 2014
Rated 5.0 out of 5.0 Great place to stay The staff was excellent, very caring and responded to our requested room location facing the river. My wife and myself will stay at this location during our next trip to the Council Bluffs area. Very happy guest, Dave July 18, 2014
Rated 3.0 out of 5.0 by Nice stay with exception of 7AM mowing service by our window on Saturday The stay was fine. Not our best stay but it was fine. The mowing service started their job at 7AM passing many times past our first floor bedroom window so our night sleep was cut very short after a long night out seeing the beautiful sites of Omaha. We left back to Iowa the next morning very exhausted. July 17, 2014
Rated 5.0 out of 5.0 by Great service, comfortable bed, Great location The location of the hotel is great! Close to airport, family, and the old market! Beds were comfy. Soft pillows need to be softer! The staff was very friendly and helpful with directions. Closet door needs to be oiled! Very noisy! A good quality coffee kiosk in the lobby would be wonderful! There are a lot of us coffee snobs around the country! July 17, 2014
Rated 4.0 out of 5.0 by Good location Good location, good member discount, great breakfast! July 17, 2014
Rated 5.0 out of 5.0 by Good Stay! Atmosphere was good, and amenities adequate. Bathtub drain and area needed a bit of attention. All else OK. July 16, 2014
Rated 5.0 out of 5.0 by Great Place Thank you nice stay. Front desk very helpful about were to eat and listed all kinds and offered shuttle service if needed. July 12, 2014
Rated 5.0 out of 5.0 by Very comfortable bed and lots of comfortable pillows. The front desk staff is very pleasant and always helpful. The beds are extremely comfortable and I love all of the comfortable pillows. This is a great place to stay! July 11, 2014
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