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Rated 4.3 out of 5 by 262 reviewers.
Rated 4.0 out of 5.0 by Great pool area and general location Have stayed at this hotel many times. Love how close it is to everything and right on the river. I thoroughly enjoy the pool and hot tub.The lobby area is pleasant and breakfast area is large with a good selection of items. The rooms are becoming somewhat dated and could use a thorough cleaning, although daily room service is adequate. May 30, 2014
Rated 5.0 out of 5.0 by Great staff Everyone we had contact was polite and helpful. Had a great room with a river view.The only suggestion is to post the breakfast hours on the in room tv guide. We almost missed the cut off time which was different than the weekend, May 30, 2014
Rated 5.0 out of 5.0 We coundn't have been happier We were in town for a concert and we weren't expecting this hotel to be anything special, but from the time we walked through the doors our minds were blown. Check in was the most convenient I've ever experienced. We had a jacuzzi suite, which I expected to just be a standard tub with jets in the bathroom. The jacuzzi was full sized and located in the middle room. We both fit very comfortably. Desk staff was very cool. They were friendly without being cheesy, and helped with everything. Shuttle to and from the concert was amazing...no waiting at all! We wished we could have stayed a few more days, and we will definitely return many times. Oh yeah....and the view of the river was beautiful! May 30, 2014
Rated 3.0 out of 5.0 by Noisy Was unable to sleep because of our room location. To much noise in the hallway and lobby area. Would have expected more from a Holiday Inn. May 28, 2014
Rated 5.0 out of 5.0 by Great Service The staff at this hotel were super helpful and friendly. I was traveling with my 4 young children and am so thankful we had a wonderful experience. May 24, 2014
Rated 5.0 out of 5.0 by Great Hotel Hotel staff was very courteous and helpful. Rooms were very clean. Hotel is connected to a casino which provided a great buffet. There was a smell of some smoke but it wasn't too bad. The only negative about the hotel was the breakfast. Breakfast was terrible. Watery eggs and it seemed there was not much effort put into it. I would definitely stay at this hotel again but if you expect a breakfast of champions, good luck. May 22, 2014
Rated 4.0 out of 5.0 by Attractive lobby, spacious room, good bed It is overpriced for the Council Bluffs area. Yes, it has casinos, but we were not there for gambling. We were there to attend a high school graduation. My daughter was to stay at this motel, so we would be in the same motel for my grandson's graduation on Sunday. But, when she called to confirm her reservation on Wed. (she couldn't locate her original computer confirmation), she was told that she didn't have a reservation. This was after spelling out her name twice. She had to make reservations at another motel for Sat. night on Wed. night. She checked at this motel reservation desk, after checking in at the other motel) and was told that she HAD a reservation for the night of May 17th. Fortunately, she was not charged for the room, since she did not cancel the reservation by Friday the 16th. However, we both were disappointed that we were not able to have the convenience of staying in the same motel. May 21, 2014
Rated 4.0 out of 5.0 by Good hotel for the BRK shareholder meeting Location = good, close to a casino if you like that kind of thing Rooms are spacious and comfortable Breakfast is a little bad in terms of selection Good hotel May 20, 2014
Rated 3.0 out of 5.0 by It All Matters - Even The Shuttle Service Look - the hotel itself is good - no complaints however I have stayed there twice now and both times the airport shuttle was maddening - the second more than the first. On this last visit I waited AN HOUR AND A HALF and called the hotel three times and was told the second and third time he was on his way. Finally he showed up THEN as we had left the airport back to the hotel and reached Omaha proper the driver got a call and we TURNED AROUND and headed back to the airport to pick up someone else. TWO HOURS to get from the airport to the hotel. And I would have taken a cab if the hotel wasn't so far from the airport. For a business traveler, the shuttle services can be critical and in this hotel's case they failed miserably and I will choose another IHG hotel on my next trip. May 18, 2014
Rated 4.0 out of 5.0 by Comfortable bed and pillows We had a great stay. The room was clean and the pillows were great as well as the mattress but the staff at the front desk was busy talking to them selves and didn't feel like we were the priority. May 15, 2014
Rated 5.0 out of 5.0 by Love the waffle makers and swimming pool. Staff wasvery friendly. We were able to use the dining area for our family members who came to eat with us it was so spacous and clean.Staff went above and beyond to be sure we were satisfied during the entire stay. May 12, 2014
Rated 5.0 out of 5.0 by Pleasant experience I was very pleased with the quick check in, clean rooms, friendly staff and awesome breakfast. As always, I thoroughly enjoy my Holiday Inn experience. May 11, 2014
Rated 2.0 out of 5.0 by Smoking!! When we arrived everything seemed nice and clean. As soon as my family and I got off the elevator to our room you could smell cig smoke. It was like being in a bar. Once we got into our room we had hoped it would be different but it was not. I thought I could deal with it until my wife and I started getting a headache from it. Once we left the hotel to eat dinner my wife and I both smelled like we were smokers. Upon arriving from dinner I notified the front desk attendant, that smiled and said "Those are non-smoking rooms, thanks", then turned to help the next customer. Not to make a scene and be nice, we sucked it up and went to our room and stayed the night. The smoke smell may be from the casino next door. I did not think the 2 were connected, but it must be some how for the smell to be so bad. May 7, 2014
Rated 5.0 out of 5.0 by A great night sleep We always stay at the Holiday Inn and Suites at Ameristar in Council Bluffs. We pass through there when traveling south about 4 times a year. Always enjoy our stay. May 7, 2014
Rated 5.0 out of 5.0 by Omaha FMT training week 1 Was very satisfied with my overall stay this week. I used the shuttle service multiple times and was pleased this time with the changes they made. I even used it to travel to another sister hotel. I tried to use the sister hotel shuttle to travel back to my hotel and they said they couldn't do it, which was very discouraging, but after contacting my hotel they dispatched their shuttle to come pick me up. Just goes to show you that not all hotels with the same name are the same. May 6, 2014
Rated 5.0 out of 5.0 by Excellent Hotel We experienced a wonderful, quick stay at this hotel. The staff were courteous and attentive, the room was excellent and the breakfast was great! May 5, 2014
Rated 4.0 out of 5.0 by Nice Staff The front desk and rest of the staff were very nice. May 3, 2014
Rated 5.0 out of 5.0 by Great place after the zoo We brought our grandchildren to the Omaha Zoo for the day, what a fun place to relax after a busy day walking at the zoo. They loved the pool and breakfast was great. April 29, 2014
Rated 3.0 out of 5.0 by Room The room was clean but it smelled horrible. The elevators and hallways were dirty. Old food sat on the floor in a hallway and wasn't removed until mid morning. April 29, 2014
Rated 3.0 out of 5.0 by The halls smell of smoke I had a non-smoking room, but every time I went out into the hall it smelled strongly of smoke. I had to hold my breath from my room to the elevator. It was horrible. The exercise room with sauna was very nice and the pool was large enough I could actually do laps. And the hot tub was very hot just like I like it. Very pleasant. April 28, 2014
Rated 4.0 out of 5.0 by Training Trip week 20th April Wasn't greeted as a IHG member at all. Requested a shuttle at a certiain time and was told it would be ready. When I arrived 5 minutes early it was gone. Then was told it would be back in 15 minutes. Waited a half hour for it. Again requested a shuttle and and was told it would be 15 minutes. A half hour later the shuttle arrived. Found out there is no sense of requesting and was running short on time the second day. April 28, 2014
Rated 4.0 out of 5.0 by Business Stay Hotel was clean and quiet. Overall the Free Breakfast is so so. The wireless internet is excellent. The property is due for some renovations but still well maintained. April 21, 2014
Rated 4.0 out of 5.0 by Food The major disappointment was the impression that the attached Buffet in the Casino was the only restaurant available in the evening for a meal. The food was way over priced for what it was. The next morning we discovered the cafe which had much better food than the buffet and certainly much better prices. April 16, 2014
Rated 5.0 out of 5.0 by Very Satisfied I was upgraded to a suite and it was beautiful. Thank you. April 14, 2014
Rated 3.0 out of 5.0 by Kind of run down The rooms need updating. I stay here frequently and really see it going down hill. The internet connection is very POOR!!! You lose connection all the time. If you have work to do on your computer....GOOD LUCK. April 12, 2014
Rated 3.0 out of 5.0 by Theft I've been a Priority Club member for almost 20 years and always stay at Holiday Inn's. However, the last two times that I have been, I have had my phone charger removed from my room. When I call back, they say that it couldn't be found. Very disappointing. April 7, 2014
Rated 5.0 out of 5.0 by Great service. Needs updating We stayed here for a get a way weekend. The staff is very friendly and welcoming. Overall rooms were nice, they are just in need of an updating. Had a unclean feel. Bathroom was not completely clean. Breakfast was great. Great variety. We would stay here again. April 2, 2014
Rated 5.0 out of 5.0 by comfortable room it was a very clean and comfortable stay enjoyed how close it is to the old market.1 March 31, 2014
Rated 5.0 out of 5.0 by traveling through Our regular stop as we pass through this part of Iowa/Nebraska. It is always a reliable stop that meets our expectations. March 29, 2014
Rated 5.0 out of 5.0 by Great Place Very nice place to stay with an awesome breakfast! March 28, 2014
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