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Rated 3.5 out of 5 by 206 reviewers.
Rated 1.0 out of 5.0 by Horrible Service and Front Desk staff never even bothered to look at me, never said "welcome or hi, welcome Platinum". terrible. every interaction I had with the front desk staff was met with attitude and i needed to move on as they were busy with their phones or other staff July 8, 2014
Rated 4.0 out of 5.0 by Front Desk Although we did have some issues, the front desk staff was outstanding! They were more than willing to make things right with us. We were most grateful for their courteous ways and they were more than helpful! Very grateful for that July 5, 2014
Rated 4.0 out of 5.0 by More direct route? Very satisfied with my stay, but I really wonder if it was necessary to go out into the parking lot to get to the room where the wedding reception I was attending was located. This hotel is huge and there were several receptions and gatherings going on at the same time. July 3, 2014
Rated 2.0 out of 5.0 by Mixed review Room was generally nice but needed dusting. Bed was great, Pillows good. TV channel choices limited. The issue was Noise, Noise, Noise. My wife can sleep through a Train Whistle and she woke up multiple times due to noise. Staff corrected one issue but when the noise came from outside hotel not much they could do. It was not a restful night but that was not the fault of the very comfortable bed. July 1, 2014
Rated 5.0 out of 5.0 by Great Registration Clerk I had some things I needed help with personally regarding my stay. Victoria, who was on duty at the time, was extremely helpful and very friendly and easy to work with. June 30, 2014
Rated 2.0 out of 5.0 by Timeliness of service Breakfast was served late every day while I stayed at the hotel. The 6am start is not being met. I start my day early and only have until 6:15am then I need to leave for work. Two of the four days I had to leave without eating because the staff did not have the food out until it was to late for me to eat. June 30, 2014
Rated 4.0 out of 5.0 Good Hotel Good hotel for location out in suburbs, NOT good if wanting to visit downtown Chicago, it is far away and $70 for taxi to downtown or O'Hare airport June 28, 2014
Rated 3.0 out of 5.0 by Do not use if need a shuttle When shuttle had to pick us up had to wait over an hour !! June 27, 2014
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