Rated 3.0 out of 5.0 by Frodis59 Not the Property
We are relocated Chicagoans, and always come to this HI for the value. whenever we come into the Chicagoland Area. It has the BEST Holidome, is close to Brookfield Zoo, Downtown, Oakbrook and Rosemont. We also love it because it is close to Ledo's Pizzaria which has been in business 50+ years, Make their own Italain Sausage, Pizza's and Beef Sandwiches to die for! And they deliver to your room!
Do Make sure that when you are booking your room, customer service repeats what you want back to you to prevent "suprises"
June 15, 2013
Rated 5.0 out of 5.0 by GrandmaGraf Extremely impressive staff!
Our stay was comfortable and the food was great! The most impressive staff we have ever encountered. Special thanks to Sue F. for all of her kindness and for helping to guide us through the city. She is an exceptionally nice person and a true professional.
June 11, 2013
Rated 5.0 out of 5.0 by BowTieChef Can not say anything bad . . . I enjoy this hotel and stay
I believe this is the tenth year that I have been coming to this hotel for ALL my business trips to the Chicago area. The staff is friendly; the hotel is convenient to downtown and the Convention Center; food is good and the lounge staff are very friendly.
June 5, 2013
Rated 5.0 out of 5.0 by JaramilloRC General Manager
There were a few issues with this recent stay concerning laundry, hot water and the room being serviced on one of the dates... The issue was brought up to the staff. The General Manager was involved almost immediately in which she took the ball and ran with it. Updates were given to me frequently and her concern was very evident each time we talked. I was very pleased on how the staff handled each situation and I completely understand how things can be overlooked at times. It's the reaction, verbal communication and follow up that I was very impressed with. Even on the last date of my stay I had received a call in the room asking about the stay and if things were ok over the weekend. This was a few days after the initial issues. This type of concern for a customer is something unseen in my view. It was impressive and very much appreciated. Great leadership!!
June 2, 2013
Rated 5.0 out of 5.0 by Lisa1018 a spring wedding
We had a wonderful stay, the rooms were clean & the beds comfy,pillows too! The staff were all very polite & helpfull especially the wedding consultant Jessica & our wait staff durring the reception they were able to fix any problem we had.
May 30, 2013
Rated 3.0 out of 5.0 by kathat airport transfers
Ahead of time I called hotel to get procedure for hotel bus they said do not call just go wait in center aisle for holiday inn bus they did not say green and white one I got on red bus with holiday inn on it after sitting thru all hotel stops driver said wrong bus and I would have to go back to airport I called and then was told what bus to look for but I would have to wait 40 minutes for it I landed at 505 it was 800 when I got to hotel I could have drive for flint mich in 4hrs and it took 3 hrs to get to hotel from midway not cool I would suggest you make sure all your people are giving out same info on bus
May 28, 2013
Rated 5.0 out of 5.0 by Obell1959 Great Stay, Great Service!
I was very pleased to stay in your facility. The customer service was second to none, the room, dining and other services were excellent.
May 24, 2013
Rated 2.0 out of 5.0 by RolandvanM The most horrible dining experience ever in a hotel
We stayed in this hotel in the night of March 10/11 because we were flying out of Chicago Midway on the 11th. Mixed emotions with respect to the stay. The rooms were spacious and clean although a little bit outdated most of the facilities were acceptable. Upon check-in the front desk staff was friendly and managed to get us checked in quickly.
The biggest disappointment with this hotel was the Wilhelm Tell Restaurant. I have never had a hotel restaurant with such poor service. This in addition to the mediocre quality of the food. The service was disgraceful. After we were ushered to our table it took the two waiters in this virtually empty restaurant about 10 to 15 minutes to come to our table. Rather than saying an apology for making us wait he only said "what do you want" ... even the word please was too much. There is not enough space available in this review to mention all the events that happened during this meal but one really sticks out. At one point after the appetizers had been served the waiter came with the main course. But the table was still quite full because he and his lazy colleague never bothered to come and check-up on us or to take away empty dishes. He was there with the full plate dinner of my wife in his hands and decided just to put the full plate in the hands of my wife. He then turned to me and asked: "anything else I can do"? When I replied "perhaps you can give some service and assist my wife" he turned around and walked away without taking any plates with him and leaving my wife with her dinner in her hands.
I made a comment on the restaurant bill to explain why I gave a very low tip. I immediately informed the front desk about the bad dining experience. There was no response from the hotel staff or management and the next day my dinner was left on the hotel bill. Another thing that I noticed both in the restaurant as well as in the hotel that nobody asked ïf everything was ok. It almost feels like they did not want to ask the question because it would stimulate people to be honest about there experiences in which case a lot of time, effort and money would be involved in correcting all the wrongs of especially their below standard restaurant service. If Fitch, Moody's and Standard & Poor's also were to rate restaurants this restaurant would end up light years behind Greece.
May 20, 2013