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Rated 3.5 out of 5 by 216 reviewers.
Rated 4.0 out of 5.0 by Overall, good Overall, pretty good hotel for the price and we enjoyed the stay. The facility was little old, doors were squeaky and elevator light doesn't work properly. Staff were friendly and helpful. They took care of the business in professional manner. July 18, 2014
Rated 4.0 out of 5.0 by Average Hotel and Service During check-in, the desk clerks were helpful but not really friendly. We understand that check-in wasn't until 4:00. However, I was quite disappointed that an exception could not be made for my 88 year old mother who had traveled 2 1/2 hours to get to this location and was suffering from a migraine headache. She was turned away and told to come back at 4:00. Sadly, she went back out to her car and sat there until the hotel's check-in time. Our room was clean and comfortable. While the room where we stayed did not have a musty/wet smell, we did notice it in some of the rooms of other family members. We attended a wedding at this hotel. The room where the wedding was hosted was very nice. The food was good for a wedding meal. The dance floor was a very nice size and accommodated our group well. July 17, 2014
Rated 5.0 out of 5.0 by Great customer service I enjoyed my 1 night stay but confused how the total changed because I went from a king to 2 double beds. I manage a hotel and 2 beds and a king are the same price even on a full house weekend. All in all it was a comfortable stay. July 16, 2014
Rated 4.0 out of 5.0 by Great event staff Stayed here for a wedding ceremony and reception at the William Tell Banquet Hall. Overall accomodations were adequate and nice. Property and room were clean. Bed and pillows were very comfortable. Best of all, the hotel staff was very accomodating to make the wedding day a success! (Bridal changing room was somewhat bare, but this is a minor issue). Would recommend as a nice venue for events and just to stay if you are in the area. July 16, 2014
Rated 4.0 out of 5.0 by Great service The staff were helpful, clean facility, and a good breakfast July 14, 2014
Rated 1.0 out of 5.0 by For all the hotels in this area don't stay here Worst hotel staff and management I've ever seen. Place was unkempt and unruly. Staff was rude and joking around about a power outage. Wouldn't let anyone in our huge wedding party check out late even tho the power went out and messed up everyone's clocks. I'm sure any other hotel would have been over backwards for my sister the bride and our large wedding party. this place is the pits! July 14, 2014
Rated 2.0 out of 5.0 by Old Hotel This hotel is in need of a serious update which I believe rennovations are starting, from what I heard, in July of 2014. Once it is done, it should be a great hotel to stay at. Staff was very friendly and nice! July 14, 2014
Rated 3.0 out of 5.0 by Has some issues but overall....... Family reunion over the July 4th weekend. Hotel looks nice, the food served at the banquet was very good so kudos to the food staff! But before I go on, I must say I do not agree with other comments about there being no place to eat around the area...There's so much from Wally World Supercenter (Wal-Mart) within walking distance, Boston Market, McDonald's, Arby's, had dinner at a Mexican place too. Yes there's a car dealership next door but so what? My biggest complaints were the water suddenly getting cold in the middle of my shower; had to completely turn the water off, get out of the shower to let it run to get it hot again, then get back in. Seemed like it was on a timer-5 minutes and out! Management did come up and did something that made it better. I checked with some of my family members in other rooms who did not experience the water issue but did have the air conditioning problem, getting much warmer as the night progressed. Also had the room sprayed for ants (these had wings). Maybe because we had a end room? Didn't hear anyone else complain about this and I checked with other family which occupied over 50% of the hotel that weekend. Because of the problems I mentioned, I gave a 3 of 5. Bed was very comfortable, room was clean, staff was very nice except for the manager on duty when we left Wednesday, I assumed he took over for the desk manager who lost her brother while we were there (my condolences) who wouldn't discount my room. Price was pretty good for Chicago, area was good, close to major highways, plenty of food choices nearby. July 14, 2014
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