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Rated 3.7 out of 5 by 436 reviewers.
Rated 3.0 out of 5.0 by Not happy with experience The hotel in terms of cleanliness was fine, but due to checking in later at night, the room we booked months in advance was not available. Given that this was after our wedding July 2, 2015
Rated 1.0 out of 5.0 by Hotel does not know how to properly charge a customer Stood at this hotel because of a wedding and was not at all impressed by it. The beds were uncomfortable and the customer service was horrible. It appears they are not properly trained on how to charge a customer. Originally reserved the room on my debit card but at the time of check out I requested they charge my credit card. After several attempts to do this they said everything was correct. I asked them to double check and they said everything was good and it would all appear on my credit card. A few days later, I see a charge to my debit card and multiple charges to my credit card. After several attempts to explain this to the front desk they asked me to hold for a second only to dump me in a voicemail. It was only after 5 calls and speaking with the general manager did he try to help me out. After everything they claim there was no overcharge even when my credit card and my own eyes saw differently. UGH! What a headache! Never again! July 2, 2015
Rated 5.0 out of 5.0 by Clean hotel, but dated This was a very clean hotel, but very dated. With some updating this could be a great hotel for business and family fun! July 1, 2015
Rated 4.0 out of 5.0 by Nice to get away The family has stayed here multiple times and we feel quite comfortable with this property. Only problem ever is when there are weddings scheduled and the guests are staying in the hotel. they usually get quite noisy. June 30, 2015
Rated 3.0 out of 5.0 by Room for Improvement While very impressed by the warm greeting by the staff at arrival, the rest of the stay was less than stellar. From a room perspective, I was disappointed with the lack of robust internet connectivity and the cable TV was nothing to write home about either. I went to use the exercise room and it was on par with the internet and cable - very disappointing. It is a good location and the staff is very nice so if the rest isn't important to you, then this could be an okay place to stay. June 29, 2015
Rated 5.0 out of 5.0 by 100% Recomended By far the best Hotel we have stayed in for a LONG time. Wonderful setting and very courteous staff. Had a great time and will return to Chicago again and will only stay at this hotel. Great time seeing the city and returning to swim and get rested for the next day. Pool and hot tub were especially nice. June 29, 2015
Rated 5.0 out of 5.0 by gREAT POOL NICE STAFF, GREAT DECOR. EXCELLENT POOL AFREA, BUT THE POOL TILES COULD BE CLEANER. June 26, 2015
Rated 5.0 out of 5.0 by Nice place I enjoyed the Holiday Inn. The rooms were clean, and the pool was HUGE! The only thing I wish was that the pool was open later. Other than that it was a nice stay, and I would stay here again! June 26, 2015
  • 2015-07-05T10:05:09.297-05:00
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