Rated 3.7 out of 5 by 140
Rated 2.0 out of 5.0 by JD101111 Meh - at best
It's a hotel, but it's not much better than a low-budget hotel. Front desk staff was incompetent, lazy, and lacked basic knowledge of the surrounding area - about what I'd expect of a hotel charging half or less. Breakfast food was good, but the hostess was rude, and the staff was apparently overtasked - even though it's a buffet and all they have to do is provide drinks. Hopefully, I won't have to stay here again.
December 11, 2013
Rated 5.0 out of 5.0 by Alexis5 excellent service, no complaints.
the hotel is old but clean. The staff was very friendly and accommodating. The beds were new and comfortable. The pillows were small and too full. My husband got a headache the first night. I brought my own pillow. The hall was noisy. There was a party in the ballroom and the band played till l2:30, but all and all that's to be expected.
They had complimentary cookies, hot cider, apples and flavored fruit water every day.
The restaurant breakfast buffet was sufficient. I had a great chicken roasted panini for dinner.
December 3, 2013
Rated 5.0 out of 5.0 by Erin78 Tornado Warning and a Worried Mother
We recently stayed at the Holiday Inn during some very significant (and strange for November) weather in the Chicago area. As a mother of three small children, I was very nervous about the weather we had driven through and the current Tornado Warning that was in effect. As soon as we arrived at the Holiday Inn, I rushed my children inside and approached the front desk. The staff were so incredibly understanding and helped me calm down immediately. They let me know that we were safe and informed me of their tornado procedures should it be necessary to implement them. They even offered me a complimentary drink ticket for the bar (which I used immediately).
The next morning we ate breakfast in the restaurant and had the buffet. While it wasn't the best buffet I'd ever had in my life, as a vegetarian, there were several things offered for me. The staff was so kind to us and especially to our children and did everything they could to accommodate them.
Overall, we were very appreciative of the staff at the hotel and my kids LOVED the pools! We will be back!
December 3, 2013