Rated 3.6 out of 5 by 156
Rated 1.0 out of 5.0 by GAM1 Old and Falling Apart
First, my room was only partially made-up, still having the previous occupant's trash on the desk, a dirty towel in the bathtub, old soap on the counter, and so forth.
I had to wait 15 minutes for a key to a new room, which, while made up, was not particularly clean... and had a very old bed that squeaked with every movement.
You can hear every sound through the walls, including any passerbys outside the door.
The waitress in the restaurant and the front desk service were otherwise very good, but because of housekeeping, my "staff and service" mark is lower.
Food is pretty mediocre at the restaurant.
It's disappointing there is no gift shop... for beverages, snacks, aspirin and cough drops, reading material, etc.
February 26, 2014
Rated 4.0 out of 5.0 by KJ623906 Excellent Staff & Sevice
Excellent Staff & Sevice - People were very friendly and helpful.
February 24, 2014
Rated 1.0 out of 5.0 by Room702 Taking Backwards Steps
The customer service at this facility has been deteriorating for the past year. Most current stay: Room #412 no hot water (had to take cold shower). Light switch at entrance door broken. Bath tub clogged - slow to drain.
No recognition for Priority Club Members.
February 18, 2014