Rated 3.9 out of 5 by 118
Rated 5.0 out of 5.0 by Kissable Excellent
I couldnt fault this hotel for the helpfull staff and comfatable bed , would definatly come back
February 25, 2015
Rated 5.0 out of 5.0 by Bazza01 A good night in Coventry....
Adequate car parking being important, the start of the visit was fine! The reception area was well organised and I was acknowledged as a Platinum Elite member. Nice touch of course. The room was a good size and the general furnishings were fine. The TV menu was a bit of a challenge, but this so often is a variation from one hotel to another
We did not stay into dinner, but took breakfast the following day
The food was fine, though some of the items such as bacon and eggs a 'bit tired', probably because we sat down after the morning rush
The service of the staff was good and we enjoyed the stay at this hotel
I would recommend it and will definitely use it again when I need to be in this area.
February 25, 2015
Rated 2.0 out of 5.0 by krvdb Not a typical Holiday Inn
There are better options in the area if you need a room for night for business.
I have stayed at this hotel numerous times and everytime I return i find the quality slightly less than before
February 22, 2015
Rated 4.0 out of 5.0 by mvrtnbrg Good
Nice hotel, very friendly staff. Hotel building needs some maintenance. Other than that it is great
February 18, 2015
Rated 2.0 out of 5.0 by D1965 Not happy this time
Terrible 2 nights sleep (well no sleep actually). The mattress in my room was lumpy and and the springs had gone. I reported the matter but all that happened was a thick under blanket was positioned on top of the matteress. Also the food was poor this time I odered New Yorker Chicken (hunter's Chicken), the cheese on the chicken was a cheap cheese slice, this is not acceptable at the price charged for the meal, this might be why the restaurant was totally empty of customers, maybe the people staying there know something I don't. On this occasion I did not get value for money and begrudge paying for the room, I was so tired when I checked out I did not have the energy to kick up a fuss.
February 16, 2015
Rated 2.0 out of 5.0 by jamoca Unacceptable customer service
I paid for an overnight stay as an advance purchase, and upon check-in was told that I hadn't paid, and was unapologetically asked to pay again. I had to prove through a thorough defence in addition to showing booking confirmations and bank statements before being allowed to check-in, and during all this the receptionist moved on to serve other guests as they showed up before resolving the issue I had.
After a very poor check-in experience, I couldn't get into my room, and there was no initiative to sort this out quickly. I was moved into a different room 20 minutes after first reporting the issue.
Very unimpressed at the appalling customer experience and poor service experienced - if you enjoy having to defend yourself and want to be treated like a lowly subordinate rather than a valued guest, this is the hotel for you.
February 11, 2015
Rated 5.0 out of 5.0 by emma.b The staff made our break great!
After a rocky start as the heating did not work in one of our rooms we had a great stay at the Holiday Inn.
Rachel who looked after us all evening in the bar area was great. A true credit to your company. Rooms were great and nice to have the choice of a bath or shower.
Breakfast the next morning was pleasant and again staff were really friendly. Will be back!
January 29, 2015
Rated 2.0 out of 5.0 by Mr pearson tired Hotel
staff try their best in this jurassic holiday inn.
for same price one can stay Crowne Plaza NEC, just 15 mins away.
January 26, 2015