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Rated 4.0 out of 5 by 83 reviewers.
Rated 4.0 out of 5.0 by Comfortable bed and room, food good. Comfortable bed and room, food good. Warm welcome and friendly staff. Enjoyable stay. Thanks. November 13, 2013
Rated 1.0 out of 5.0 by Disappointed Due to work requirements I spend a few nights a week away in hotels and as a matter of choice I generally stay in a Holiday Inn and this particular experience in Coventry is the very first time I have had to be VERY dissatisfied. I arrived on site at about 11.30pm having had a 3 hour driver. I was looking forward to something to eat, a shower and bed. When I checked in I asked the receptionist if I could order some food now so it would be ready by the time I had had my shower and he informed me that the kitchen was closed and proceeded to offer me some take away menus. Since I am Gluten intolerant this was less than satisfactory. I mentioned to the receptionist that I believed that the Holiday Inn had a 24hr room service option and he said no that the kitchen closed at 10.00pm. When I finally got into my room I saw a menu, which as i suspected advertised 24hr room service on some items. It was late and I was tired so I decided not to pursuit. I went to bed hungry! The next morning I was as yo can imagine excited about breakfast. I ordered an omelette with mushrooms and potato rosti on the side. The omelette took a while to come, when it did it was without the side of mushrooms and potato rosti. The waitress apologised and went off to get them. Whilst she was gone I noticed my omelette was not cooked - as in runny in the middle! I told the waitress when she returned and she took it back to the kitchen. When she brought it back the second time, it was still uncooked, but by now i was late for my meeting so I got up and left with no breakfast! I hope this is not a suggestion of what is to come otherwise I will need to switch from Holiday Inn!!!" Disappointed does not cover what I felt after my visit. November 6, 2013
Rated 4.0 out of 5.0 by Huge comfy bed and decent bathroom for a change! I have not stayed in a Holiday Inn before and I must say I'm impressed! I had a spacious room, huge bed and a decent bathroom with a bath and shower for a change. Would recommend! November 3, 2013
Rated 4.0 out of 5.0 by Dated but nice We stayed on the 29th oct for business. Room was ready with no issues. The corridors and rooms are looking very dated circa 1985. Our room (5) was very spacious. toilet didn't flush very well but was clean and tidy. Large flat tv and very comfy bed. Staff were pleasant and efficient. Didn't use the restaurant as arrived late and left early but looked clean. November 2, 2013
Rated 5.0 out of 5.0 by A little gem of a hotel Stating the obvious a great welcome a great nights sleep, free wifi, good food, recognition of priority membership, and much much more. Including Rachel's giggle as she serves you at the bar. I recently stayed at this hotel and was pleasantly pleased. As you approach it it looks dated, do not be put off. The staff have been well versed in customer relationships and they do it very well! I was made to feel welcome from start to finish, a great stay! Thank you Holiday Inn Coventry South.. As the big man said I'll be back! October 28, 2013
Rated 2.0 out of 5.0 by nice hotel let down by the staff I was staying here for a conference and part of a group of 20 or so people, the hotel at first seemed clean and tidy, and as i was a 5 or 10 mins early, i asked if there was anywhere i could get a coffee, er, no! This was the answer from the restaurant staff who were serving breakfast! The member of staff on the front desk was unhelpful and didn't seem to know what was going on, once i got to my room, it was clean and tidy so things seemed to be on the up, until we got to the restaurant that evening, the food was diabolical, overcooked, dried and over an hour late, yes we were a large group to feed, but the food was truly awful and the staff were clearing plates around others who were still eating and one guy still hadn't even bee served ! We were told food was available until 9.30, I tried to order desert at 9.10pm, to be told I were too late, even though we were still within time after a discussion i eventually managed to get one, but this is truly bad service! It was not our fault we were served over hour late. Back to my room, for a good nights sleep - no, there was a party ! so I could hear other customers in their rooms who thought the party was still going on! Bad experience for me, won't be coming back in a hurry, would like compensation! Shame, nice hotel let down badly by the people who work there. October 23, 2013
Rated 4.0 out of 5.0 by Good stay, shame about the mouse. I was in my room and watching the football whilst reclined on my bed within about three minutes of getting out of my car. The room was spacious, clean, with a good size tv and a cracking shower. I got an undisturbed sleep and it would have been perfect if not for the fact that whilst getting dressed in the morning a mouse ran from behind the drawers to the door before escaping under it. I was explaining at check-out about said rodent when the 7 or 8 people sat in reception erupted in shrieks and cries of "there it is!". I can only assume the mouse was following me. I was only there 11 hours but it was ideal and very comfy... but if you could remove the squatters from behind the drawers that'd be great. I'd certainly stay again and recommend however. October 19, 2013
Rated 4.0 out of 5.0 by Efficient and comfortable I've stayed here numerous times while working in the area and have always found the staff welcoming, pleasant and efficient. The free Wi-Fi is great and the rooms are clean and comfortable but a couple of them looking a bit tired could do with a lick of paint, especially in the bathrooms. The reception staff always recognise my Platinum Priority Club Status and until recently have been lucky enough to receive a room upgrade. Since the IHG rebrand, I haven't received an upgrade, even on a Sunday night with an empty car park, but have been offered a reward voucher instead. The location is perfect for Coventry and the Midlands in general. October 17, 2013
Rated 5.0 out of 5.0 by friendly staff and great service all the staff were very approachable and friendly. they dealt quickly with any requests i had and nothing seemed like too much trouble for them. October 11, 2013
Rated 3.0 out of 5.0 by Breakfast very poor I was on a room only basis through IHG, therefore had to pay separately for breakfast at £10 each. The food was cold, the coffee was cold, the choice of cooked food was poor and I would have got better if I had gone to Macdonalds! Sorry. October 7, 2013
Rated 4.0 out of 5.0 by Crummy coffee My wife wanted a coffee from the bar we thought it would be a good quality cappuccino but when it arrived it was awfull my wife complained and the staff offered one free of charge and asked her option on the second cup which was little better the bar manager then said they would call out an engineer to it. I would have thought it would be a good idea to have a franchise like Costa with proper baristas as coffee sells better than beer now September 25, 2013
Rated 3.0 out of 5.0 by not quite there yet I arrived at the hotel after a long day traveling from Zurich. I was pleasantly surprised to be upgraded to a larger room. Unfortunately I'm not sure they checked the room before giving it to me. As it turns out, the toilet paper roll was empty, although there was an extra roll in the room. Worse, the soap/shampoo dispenser in the shower was empty - something I didn't discover until I was totally wet. Had to settle for the bottle of hand soap from the sink. No small bottles of shampoo, etc. Since this hotel is away from everything, you have no choice but to eat dinner in their dining room. At check in, they assured me that the food in the dining room was good. However when I went to dinner at 7:30PM, I went in but the lights were all off and no staff to be seen. I decided to eat in the bar from the reduced menu. This wouldn't have been too bad, except for the raucous wedding party that kept drifting in to buy more to drink. Perhaps if I had accepted the offer of a few shots of something orange I would have been in a better mood. But I did get a great night of sleep and the staff was very friendly. August 29, 2013
Rated 5.0 out of 5.0 by Very Comfertable Staff excelent The food has improved a lot. The menu was very good,. the food was plentiful and very tasty. The waiters could do no more for us. A very enjoyable weekend. August 25, 2013
Rated 4.0 out of 5.0 by Compares well with other local Holiday Inns My wife and I and our son stayed for one night for a family event in Leamington. It was further out than where we usually stay but the price more than made up for this. We have used other Holiday Inns in the area but this was the first time we had stayed at Coventry South. I was pleasantly surprised and would certainly consider staying here again if the prices remain competitive. August 23, 2013
Rated 4.0 out of 5.0 by Someone needs bed-making lessons! The room was very comfortable, but the bed making left a bit to be desired. The sheet didn't go all the way to the top of the mattress, and it was barely tucked in at one side, but the other side was tucked in by about half the sheet width! An eventful stay with the fire alarm going off and having to evacuate (a false alarm) I was impressed with the little fridge inside the wardrobe! Internet access was not free, and not cheap either! Only options were £4.95 per hour OR £12.95 for 24 hours. The restaurant staff had this quirky way of setting up a table with new cutlery, napkins etc, THEN cleaning it! August 16, 2013
Rated 5.0 out of 5.0 by Good value accommodation This hotel is very good value for money. The staff are friendly and helpful and the food is more than adequate. The accommodation is comfortable and very good value August 16, 2013
Rated 4.0 out of 5.0 by Excellent Short stay, perfect for Warick. Quiet, clean and very comfortable. August 2, 2013
Rated 2.0 out of 5.0 by Platinum members not appreciated - or trusted. I booked the hotel late using the ever improving IHG mobile app, but at a time when the hotel restaurant would already be closed. On arrival, I was asked to pre-authorise my card, so obviously the hotel does not trust even a platinum members of many years standing to pay their bills. I did query this but was told everybody's credit card has to be pre-authorised - I guess no-one is trusted. I was given a letter describing me as a "loyal guest", told me that I would have a snack in my room (there was none) and given a 20% discount on food which I could never have used since the restaurant was closed even by the time I booked. The humid night and no air conditioning and fan in room made for a sticky night. I'm afraid having checked in late, I did not complain at the time. August 1, 2013
Rated 2.0 out of 5.0 by Well Below Brand Standard I was unhappy with my recent stay here. The hotel is well below the HI brand standard in so many ways: * The room was amazingly hot. The property does not have air conditioning. Reception was unable to provide a fan as according to reception they 'only have 4 or 5", and they were all allocated. Result = terrible night's sleep. * The rooms could do with a refurbishment. There was an interesting stain on the chair in my room, scuff marks on the side of the bed and some stains on the carpet. * As policy the hotel does not upgrade elite members to exec rooms. Compare to two nearest Holiday Inns who always upgrade Platinum members if a exec room is available. * Internet speed is terrible. Limited to 512kbs. Thanks for that. * PC welcome 'pack' consists of a letter and a 20% off coupon if you buy two courses in the main restaurant. July 22, 2013
Rated 4.0 out of 5.0 by Ronseal Hotel - Does what it says on the tin! Location is on side of dual carrigway but noise is not discernable in the rooms. Decor a little dated but clean and comfortable. Same for the dining and bar areas. Food does the job but not very exciting but none to bad for that. Staff friendly and effeicient although the computers at the reception not functioning very well. July 1, 2013
Rated 5.0 out of 5.0 by Great hotel This is a great hotel. The staff are very friendly & helpful. I phoned up requesting a room on the ground floor as I can't manage stairs & the lady on reception remembered me as I had stayed there many times over the last few years. I use to stay at another hotel down the road but after changing to this hotel it's far greater the better choice. This hotel is far more value for money & this does have a resturant & bar on site, not having to go outside & to one which is very busy& incredibly noisey. June 27, 2013
Rated 5.0 out of 5.0 by No Problems Clean Tidy Hotel. Staff very Helpful No problems encountered. Would certainly use the hotel again June 21, 2013
Rated 2.0 out of 5.0 by Comfortable beds, good price but avoid if there is a wedding or party We stay at this hotel when we have an exhibition at Stoneleigh which is held every two years. We generally have 3+ rooms. The rooms are of a reasonable standard and the beds are comfortable. The main thing I love about this hotel is that they have a good selection of double queen rooms for a good price and its close to our event location. On the downside there was a wedding held on the Saturday night/Sunday morning which while was nice became a nightmare during the early morning hours as the bride and groom were removed from the event room in the early morning and then continued the party in their room (which also involved smoking in a non-smoking hotel). When we went to reception to ask for help quietening them down we were just told SORRY THERE IS A WEDDING IN THE HOTEL. I complained in the morning and although was given a refund for one of our rooms for a night what I actually wanted was for the hotel to care about their other quests who were trying to sleep. The manager wouldn't see me as "wasn't dressed appropriately", whatever that means. To top if off I was told the hotel manager would call me on the Monday but the call never came so apart from one lady on the reception and a young lad in the restaurant I felt the staff care and attention were poor. June 15, 2013
Rated 5.0 out of 5.0 Good Hotel Very nice one night stay whilst on route to another Holiday Inn ,hotel so easy to find just off of motorway, will stay again . June 9, 2013
Rated 4.0 out of 5.0 by Good hotel close to the Major cities in the Midlands This is the second time we have stayed here, and would recommend. this hotel any time. The approach is a little unusual if you are coming from the Coventry side, as you have to turn off the London road, go over the top and rejoin the road on the London carriageway and turn off almost immediately onto the car park - so beware of traffic. The hotel itself has a sort of 'Colonial' feel to it once inside. The lobby is spacious and the staff friendly, then the bedroom we had was large and well furnished. It misses a swimming pool , but has a small fitness room. Breakfast in the dining room was cooked to order as their were not many guests that day, but the advantage is that you get to order exactly what you want and it came piping hot! A good place to stay. June 6, 2013
Rated 5.0 out of 5.0 by great service I enjoyed my stay the room was clean, fantastic. The breakfast was good. I enjoyed everything. I will recommend it to others June 1, 2013
Rated 3.0 out of 5.0 by Average Nothing special, just a route hotel for the night. Great staff and helpful. The property is old May 27, 2013
Rated 4.0 out of 5.0 by Really Nice Hotel Have stopped at this hotel many times rooms very comfortable and staff are first class and very friendly. I only have one concern and it is not a big moan. Do something about the way you serve breakfast. May 22, 2013
Rated 4.0 out of 5.0 by Pleasent hotel Hi, Pros The room was clean and well decorated The bathroom was a fair size and also clean and well maintained The hotel was clam and peaceful not at all busy The staff where friendly and pleasant The view we had over the fields from our room was great nice added bonus Cons The bed mattress was somewhat worn or not very comfortable (you could feel the springs) The food and beverages where overpriced compared to local amenities I feel this was the main factor that let the hotel down. (Others must have felt this way as the restaurant had not a single person and only a few in the bar most guests left the hotel for food, drink leaving the staff nothing to do making the hotel running cost much higher) May 13, 2013
Rated 3.0 out of 5.0 by Great staff but disappointing breakfast The hotel is spacious, clean and very friendly. The staff were very good and the room excellent but what a shame that the breakfast was so poor. A help yourself buffet is all well and good but the sausages were hard, maybe overcooked in a microwave! At 8am in the morning you would not expect your breakfast to have been under the heat lamps that long so maybe it was not as freshly cooked as we assumed.... as for the coffee, freshly ground from an automatic dispensing machine - drink the tea! I've stayed a several Holiday Inn Hotels, had it not been for the breakfast a poor coffee I would have given this hotel 5 stars May 2, 2013
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