Rated 3.9 out of 5 by 135
Rated 3.0 out of 5.0 by Nelly Mae Location good but lacks good service
This was our second visit to this hotel and we will not stay there again.
Last visit, the bar ran out of Pinot Grigio and then the staff tried to fob me off with something different without telling me! Insult to my Intelligence.
This visit the bar had run out of Stella. This was substituted by Becks. The Bar staff were serving pints of beer (Becks) with no head so it looked liked cold tea! My husband was given a pint glass with a bottle of peroni.
The waiting and bar staff lacked training and did not understand the problem when questioned about the above.
If you are going to charge 10% service make sure that the service is good.
With technology today, how can a big hotel chain run out of major items.
February 28, 2014
Rated 5.0 out of 5.0 by sueagore Great hotel
I was very impressed with the hotel, the meal deal was excellent value, 2 courses and 2 drinks for £20.00. The pool and facilities were excellent. The only problem we had was that we had a double bed and a double sofa bed. The sofa bed was very uncomfortable as you could feel all the springs.
February 27, 2014
Rated 5.0 out of 5.0 by Bash the dog Ideak week end
We stayed as 3 couples for night of 22nd February and had an excellent experience. Check in was good the rooms were all next to one another with complimentary bottle of wine. We decided to eat in the restaurant and 6 people ordered 6 different items all arrived at the table at the same time and each person said the food and presentation were excellent. The room we were in had a couple of loose fittings, the screws just needed retightening.
We slept well and the breakfast in the morning was excellent, all of the staff we met were friendly and professional. Our trip was tremendous value and we certainly plan to stay again when we next visit the area
February 26, 2014
Rated 5.0 out of 5.0 by Blandy Excellent Hotel
This hotel is fabulous for the price you pay its great because you can use their leisure facilities as well within the price
February 25, 2014
Rated 5.0 out of 5.0 by Cyberman Always a great stay
Staff are always friendly and welcoming and always willing to help.
Will choose this hotel everytime I am staying in the area.
February 24, 2014
Rated 4.0 out of 5.0 by rusty9 business stay
usual good hol inn experience, and unfortunately usual hol inn problems with getting a tea/coffee at breakfast, greasy bacon, and smelly shower curtains.
February 24, 2014
Rated 4.0 out of 5.0 by Mintpolo 3 people in room - cater for 3 people!!
Why when there are 3 people in the room and the room has been made up for 3 people, you only cater for 2 peole to have tea and coffee. I had to ask for extra tea/ coffee/milk and a mug. The next day the extra mug had been taken away from the room and again I had to ask for it back with tthe extra tea etc
February 23, 2014
Rated 4.0 out of 5.0 by Churchy Good Service
Rooms need upgrading and updating. Furniture is too big for the size of room
February 22, 2014