Rated 3.8 out of 5 by 93
Rated 2.0 out of 5.0 by Dogshows Dirty
Room had not been dusted stained carpets no shower. Mat even on asking throughout hotel carpets badley stained plants dyeing through lack of water staff ok when you can find them but disinterested a better selection of salads. Would be helpfull ie salad Can be more than peppers lettuce and cucumber and peppers
November 27, 2013
Rated 5.0 out of 5.0 by JimmyE Difficult to fault
We were meeting friends prior to attending an event nearby. The room, if a little small, was immaculately clean and modern. All staff we encountered were excellent. Our restaurant dinner, and breakfast were, again, excellent. A later check-out, to allow us to get changed, was granted with no fuss. The pool, sauna and steamroom were a good way to revive us. Thank you.
November 27, 2013
Rated 5.0 out of 5.0 by AndyB49 Always great
We have stayed at, and used the meeting rooms at this hotel on many occaisions. As ever, the staff are friendly, helpful, and professional. EXCELLENT
November 25, 2013
Rated 4.0 out of 5.0 by Vale21winner Night out
Clean and tidy great value for money, food was very good with plesent and helpful staff.
November 14, 2013
Rated 1.0 out of 5.0 by DurkinK The worst Holiday Inn
As a Platinum Elite member, I stay in holiday inns across the country every week. This is the worst hotel I have to stay in. I have been here 6 or 7 times this year, never get upgraded, rooms are never great and the food is fairly basic and poor even with the new menu. My latest visit was a complete joke, no upgrade, wifi didnt work properly, room was boiling hot all night, room service got my meal order wrong and tried to overcharge me, after promising to correct this, i had to check my bill again and to no surprise, I was being over charged for my food. Overall poor experience again and I will try as hard as possible not to return to this hotel. I was called by the duty manager later in the day and the only good thing they do is say sorry, over and over?
November 14, 2013
Rated 4.0 out of 5.0 by Roonie2shoes Weekend Stay
Had a weekend with friends. All good only comments I would make were RE evening Carvery not terribly good but the breakfast as great. Wine list was wanting and felt very over priced. Rooms were fine however we were put into smoking rooms and they stunk to high heaven. I did not realise that people were allowed to smoke in their rooms and if I had known would have asked for non smoking.
Staff were very good and polite
November 13, 2013
Rated 4.0 out of 5.0 by elizabeth526 Good and bad
This is the third stay here, as part of an Army re-union weekend. The package of accommodation and meals was good value. The public areas are excellent, but the standard bedrooms are small with a tiny bathroom. The beds are very uncomfortable, I would expect more comfortable mattresses in a hotel like this.
The food was very good and staff very polite.
Its a joke, not having free wifi, when you can get it almost everywhere else. I refuse to pay the charges for it.
So good and bad at this hotel.
November 8, 2013
Rated 4.0 out of 5.0 by Grs66 Wifi
Disappointed that this hotel does not provide free Wifi. I have stayed at many other hotels in this chain and have always had this provided. When I queried this I was offered Wifi at £5 for the hour!
Caused a problem as running my business i needed to keep in touch with customers and on top of emails.
In this modern world I expect this to be offered free as the pub down the road to this hotel does!
Shame as apart from this issue an enjoyable stay. I expect to visit this area many times over the next 4 years as my daughter is at University here...in fact we are back again this month. Already booked here but may need to rethink future visits and look for alternative hotels if this Wifi issue is not resolved.
November 3, 2013