Rated 3.8 out of 5 by 94
Rated 2.0 out of 5.0 by verydissapointed01 Sleepless nights x 3
On arrival we were impressed by the reception staff and the room which was nice and more than adequate and were looking forward to our stay.
However, unfortunately for all the three nights we stayed there was also works Christmas parties being held which, on each night, resulted in 20 -30 people standing immediately outside the main reception doors smoking. On returning to the hotel each evening you had to make your way through the crowd and the smoke, the area being littered with cigarete ends, despite a bin provided.
I suggest the doors leading from reception to the corridors containing the rooms, have some sort of security/card access system that the rooms have, as anyone can and did wander from reception around the corridors. The noise was awful from people constantly going up and down the corridors from late evening until the early hours, slamming doors, shouting, running, swearing etc.
The noise transfer between rooms is also bad as we heard couples returning to the room above and to the side, talking, singing and every use of the toilet was in plainly heard, awful!
Our room 236, faced out to the front/car park, unfortunately this room looked out onto the area where taxis parked and where the taxis left the diesel engines running constantly in the early hours. Between our room and the taxis is a children’s play area, also used by the adults in the early hours. We are not prudes or tea totalers by any stretch of the imagination, but 3 nights of only a few hours sleep was horrendous, as this was a return to our home town to visit relatives to deliver Christmas presents etc.
You can not say, that unfortunately you came when the parties were on, the whole thing is obviously not managed properly as the guest should have preferential treatment, as they are actually staying and sleeping there, but hey what’s a few disgruntled guests when there are hundreds of paying party goers?
Same time last year must have been the same, as the security guy on the door was telling me about all the "women lying around drunk and the blood outside reception from the mass brawl outside".
I was talking to the security guy whilst my wife drove around the car park looking for a space, after the barrier initially wouldn’t let us in, as the "car park full" sign was illuminated and we and the people behind had to wait until someone drove out.
We would not stay here again as we would not be sure of the "external influences" affecting our stay and also the noise between rooms is as off putting.
December 6, 2013
Rated 2.0 out of 5.0 by Dogshows Dirty
Room had not been dusted stained carpets no shower. Mat even on asking throughout hotel carpets badley stained plants dyeing through lack of water staff ok when you can find them but disinterested a better selection of salads. Would be helpfull ie salad Can be more than peppers lettuce and cucumber and peppers
November 27, 2013
Rated 5.0 out of 5.0 by JimmyE Difficult to fault
We were meeting friends prior to attending an event nearby. The room, if a little small, was immaculately clean and modern. All staff we encountered were excellent. Our restaurant dinner, and breakfast were, again, excellent. A later check-out, to allow us to get changed, was granted with no fuss. The pool, sauna and steamroom were a good way to revive us. Thank you.
November 27, 2013
Rated 5.0 out of 5.0 by AndyB49 Always great
We have stayed at, and used the meeting rooms at this hotel on many occaisions. As ever, the staff are friendly, helpful, and professional. EXCELLENT
November 25, 2013
Rated 4.0 out of 5.0 by Vale21winner Night out
Clean and tidy great value for money, food was very good with plesent and helpful staff.
November 14, 2013
Rated 1.0 out of 5.0 by DurkinK The worst Holiday Inn
As a Platinum Elite member, I stay in holiday inns across the country every week. This is the worst hotel I have to stay in. I have been here 6 or 7 times this year, never get upgraded, rooms are never great and the food is fairly basic and poor even with the new menu. My latest visit was a complete joke, no upgrade, wifi didnt work properly, room was boiling hot all night, room service got my meal order wrong and tried to overcharge me, after promising to correct this, i had to check my bill again and to no surprise, I was being over charged for my food. Overall poor experience again and I will try as hard as possible not to return to this hotel. I was called by the duty manager later in the day and the only good thing they do is say sorry, over and over?
November 14, 2013
Rated 4.0 out of 5.0 by Roonie2shoes Weekend Stay
Had a weekend with friends. All good only comments I would make were RE evening Carvery not terribly good but the breakfast as great. Wine list was wanting and felt very over priced. Rooms were fine however we were put into smoking rooms and they stunk to high heaven. I did not realise that people were allowed to smoke in their rooms and if I had known would have asked for non smoking.
Staff were very good and polite
November 13, 2013
Rated 4.0 out of 5.0 by elizabeth526 Good and bad
This is the third stay here, as part of an Army re-union weekend. The package of accommodation and meals was good value. The public areas are excellent, but the standard bedrooms are small with a tiny bathroom. The beds are very uncomfortable, I would expect more comfortable mattresses in a hotel like this.
The food was very good and staff very polite.
Its a joke, not having free wifi, when you can get it almost everywhere else. I refuse to pay the charges for it.
So good and bad at this hotel.
November 8, 2013