Rated 3.9 out of 5 by 135
Rated 5.0 out of 5.0 by blondie62 great service
Pleasure to stay at this hotel. It is always my first choice when staying in the area. Staff are so friendly and extremely helpful and really seem to enjoy their work.
December 16, 2013
Rated 1.0 out of 5.0 by Shaun1981 Disappointing stay
As a IHG platinum customer I stay in holiday inns regularly and have stayed in this hotel over 50 times.
My last stay was particularly unpleasant. The main area of concern is the resturant and bar. It took 1 hour 10 minutes for my food to come out and I had to chase it twice, it wasn't particularly busy and it was only chicken. When it did come it was dry and very bland, I also ordered a Starbucks coffee iced frap, I've ordered these before and they are not made like a Starbucks drink at all in fact it was embarrassing to be handed it first time was a watery white drink without any coffee in and it had to be made twice and in the end I just paid for it and left it. I've had similar experiences with the other Starbucks drinks which are not made to the quality or standard you would expect. The level of training for the making of these drinks must be none existent. No apology was made.
The breakfast is also a joke, 15 pounds for a bowl of cereal, an absolute rip off and even though it is paid for by work I also think how scandalous this is.
The reception staff and breakfast staff in the hotel are the best bit about the place as they are always friendly.
Finally I think the reward scheme is very poor, I never get a room upgrade or upgraded toiletries etc even though I'm a platinum member that stays all the time. In the future if thinks don't improve I'll look to stay in another chain.
Other things that need to be improved -
- the exit barrier remaining down after big groups leave following conferences I've had to wait upto 10 minutes before to leave as the barrier remains down and people haven't been given parking tickets.
- TVs not working in the bars on football nights
- service in the gym, there's a you man who works there that seems to spend all his time on the his mobile phone
December 15, 2013
Rated 4.0 out of 5.0 by BenTheBow Archery weekend
I went with my daughter to the Archery national indoors comp in Ricoh, Coventry. We stayed here so we were relaxed for a days shooting. When we arrived we were welcomed and check-in went with out a hitch. Room was very comfy. Dinner was a bit pricey but the quality of the food was excellent. Breakfast was also really good.
Enjoyed the pool in the morning.
At all times the staff looked happy and were always willing to help.
December 11, 2013
Rated 2.0 out of 5.0 by verydissapointed01 Sleepless nights x 3
On arrival we were impressed by the reception staff and the room which was nice and more than adequate and were looking forward to our stay.
However, unfortunately for all the three nights we stayed there was also works Christmas parties being held which, on each night, resulted in 20 -30 people standing immediately outside the main reception doors smoking. On returning to the hotel each evening you had to make your way through the crowd and the smoke, the area being littered with cigarete ends, despite a bin provided.
I suggest the doors leading from reception to the corridors containing the rooms, have some sort of security/card access system that the rooms have, as anyone can and did wander from reception around the corridors. The noise was awful from people constantly going up and down the corridors from late evening until the early hours, slamming doors, shouting, running, swearing etc.
The noise transfer between rooms is also bad as we heard couples returning to the room above and to the side, talking, singing and every use of the toilet was in plainly heard, awful!
Our room 236, faced out to the front/car park, unfortunately this room looked out onto the area where taxis parked and where the taxis left the diesel engines running constantly in the early hours. Between our room and the taxis is a children’s play area, also used by the adults in the early hours. We are not prudes or tea totalers by any stretch of the imagination, but 3 nights of only a few hours sleep was horrendous, as this was a return to our home town to visit relatives to deliver Christmas presents etc.
You can not say, that unfortunately you came when the parties were on, the whole thing is obviously not managed properly as the guest should have preferential treatment, as they are actually staying and sleeping there, but hey what’s a few disgruntled guests when there are hundreds of paying party goers?
Same time last year must have been the same, as the security guy on the door was telling me about all the "women lying around drunk and the blood outside reception from the mass brawl outside".
I was talking to the security guy whilst my wife drove around the car park looking for a space, after the barrier initially wouldn’t let us in, as the "car park full" sign was illuminated and we and the people behind had to wait until someone drove out.
We would not stay here again as we would not be sure of the "external influences" affecting our stay and also the noise between rooms is as off putting.
December 6, 2013
Rated 2.0 out of 5.0 by Dogshows Dirty
Room had not been dusted stained carpets no shower. Mat even on asking throughout hotel carpets badley stained plants dyeing through lack of water staff ok when you can find them but disinterested a better selection of salads. Would be helpfull ie salad Can be more than peppers lettuce and cucumber and peppers
November 27, 2013
Rated 5.0 out of 5.0 by JimmyE Difficult to fault
We were meeting friends prior to attending an event nearby. The room, if a little small, was immaculately clean and modern. All staff we encountered were excellent. Our restaurant dinner, and breakfast were, again, excellent. A later check-out, to allow us to get changed, was granted with no fuss. The pool, sauna and steamroom were a good way to revive us. Thank you.
November 27, 2013
Rated 5.0 out of 5.0 by AndyB49 Always great
We have stayed at, and used the meeting rooms at this hotel on many occaisions. As ever, the staff are friendly, helpful, and professional. EXCELLENT
November 25, 2013
Rated 4.0 out of 5.0 by Vale21winner Night out
Clean and tidy great value for money, food was very good with plesent and helpful staff.
November 14, 2013
Rated 1.0 out of 5.0 by DurkinK The worst Holiday Inn
As a Platinum Elite member, I stay in holiday inns across the country every week. This is the worst hotel I have to stay in. I have been here 6 or 7 times this year, never get upgraded, rooms are never great and the food is fairly basic and poor even with the new menu. My latest visit was a complete joke, no upgrade, wifi didnt work properly, room was boiling hot all night, room service got my meal order wrong and tried to overcharge me, after promising to correct this, i had to check my bill again and to no surprise, I was being over charged for my food. Overall poor experience again and I will try as hard as possible not to return to this hotel. I was called by the duty manager later in the day and the only good thing they do is say sorry, over and over?
November 14, 2013
Rated 4.0 out of 5.0 by Roonie2shoes Weekend Stay
Had a weekend with friends. All good only comments I would make were RE evening Carvery not terribly good but the breakfast as great. Wine list was wanting and felt very over priced. Rooms were fine however we were put into smoking rooms and they stunk to high heaven. I did not realise that people were allowed to smoke in their rooms and if I had known would have asked for non smoking.
Staff were very good and polite
November 13, 2013
Rated 4.0 out of 5.0 by elizabeth526 Good and bad
This is the third stay here, as part of an Army re-union weekend. The package of accommodation and meals was good value. The public areas are excellent, but the standard bedrooms are small with a tiny bathroom. The beds are very uncomfortable, I would expect more comfortable mattresses in a hotel like this.
The food was very good and staff very polite.
Its a joke, not having free wifi, when you can get it almost everywhere else. I refuse to pay the charges for it.
So good and bad at this hotel.
November 8, 2013
Rated 4.0 out of 5.0 by Grs66 Wifi
Disappointed that this hotel does not provide free Wifi. I have stayed at many other hotels in this chain and have always had this provided. When I queried this I was offered Wifi at £5 for the hour!
Caused a problem as running my business i needed to keep in touch with customers and on top of emails.
In this modern world I expect this to be offered free as the pub down the road to this hotel does!
Shame as apart from this issue an enjoyable stay. I expect to visit this area many times over the next 4 years as my daughter is at University here...in fact we are back again this month. Already booked here but may need to rethink future visits and look for alternative hotels if this Wifi issue is not resolved.
November 3, 2013
Rated 5.0 out of 5.0 by AntA Good overnight stop
Excellent value stay - three course dinner and breakfast included. Enjoyed pool in the morning with my son.
November 3, 2013
Rated 4.0 out of 5.0 by Surgeon1 Holiday Inn Coventry
Nice location and surroundings.
Good clean rooms. Excellent power shower!
Staff very friendly and helpful!!
Restaurant menu could be a bit more imaginative .......
November 1, 2013
Rated 5.0 out of 5.0 by Prince07 Friendly staff
A hotel in a great location just off the M6, surrounded by a cinema, Supermarkets and restaurants. The staff are very friendly and always take time to talk to you, which is refreshing in hotels. Great stay guys, well done :)
October 31, 2013
Rated 4.0 out of 5.0 by Daveh1968 Cov m6
Good standard holiday inn hotel, just off the M6, if you want a hotel with a pub or a curry house near by this one is not for you, but if you want to be off the motorway or a short trip into Coventry then this hotel should tick the box fo,r you.
I stayed in a executive room, a few bits extra but most likely not worth the extra cost.
Eat at the hotel and a good meal deal of starter and main with 2 drinks for £20, ok worth a stay.
October 22, 2013
Rated 5.0 out of 5.0 by coralie44 Our Midlands breaks.
Being born in Coventry we visit friends regularly and always use Coventry M6 Jct 2 Holiday Inn . The location is ideal for accessing the nearby towns and attractions. The staff are always welcoming and friendly and service first class. The rooms are very comfortable and although next to two motorways it is quiet and peaceful. For anyone looking to stay in the Coventry area we would thoroughly recommend this Holiday Inn.
October 20, 2013
Rated 3.0 out of 5.0 by SirFrancisagain Probably the best breakfast out there.
The breakfast food is par for the course - but the service and atmosphere created was first class. The staff were open and friendly and able to stop at my table for a few words.
These are the first people I interact with in the morning when away on business, and a cheerful face with a few moments of chatter was very nice.
The hotel liked me so much they wouldn't let me go. I waited for a very long time to check out and watched while staff wondered about doing whatever they do - but not helping their obviously struggling colleagues at the check-out desk.
October 17, 2013
Rated 5.0 out of 5.0 by kpnut good stay
nice and quiet.good all round.hot breakfast.but had to wait for a takeaway packed breakfast as the staff forgot to order it
October 16, 2013
Rated 3.0 out of 5.0 by Sporter66 Restaurant staff need some training.
The restaurant was badly managed on the Friday evening and Saturday morning. The person in charge on the Friday was haughty and frankly a waste of space. As an example, the waiting staff took over 20 minutes to bring a desert menu! The whole process of eating a meal became an ordeal. I am still not sure why there was a delay there was no obvious cause, two waiting staff and a handful of tables - nowhere near full. Perhaps the worse welcome to an hotel I have ever had. By contrast the staff Sunday morning in the restaurant were a delight and gave fabulous customer service. The room was lovely and clean but far too hot! It is sad that this let the hotel down.
October 16, 2013
Rated 4.0 out of 5.0 by StuH Coventry
Excellent hotel, room and restaurant very good but spa facilities are very much in need of updating. Steam room very hit and miss sauna can only take a maximum of three people and spa not very consistent heat wise
October 11, 2013
Rated 4.0 out of 5.0 by Marengo1 Value for Money
Comfortable bedroom with good facilities. Small bathroom but with everything you need. Surprisingly quiet location very convenient for M6. Staff welcoming, swift and efficient. Good value for money especially if you book in advance.
October 10, 2013
Rated 5.0 out of 5.0 by sal19 brilliant stay
This is the second time we have stayed here (family of four....teenagers)
We go every two years for a reunion.
The staff are wonderful, customer service second to none ....... my daughter hadn't booked to eat with us on the reunion evening but they accommodated her without a blink! Even with a vegetarian meal!
Food was exceptional! I remember it being good last time but it was surpassed this visit.
Wonderful carvery on the Friday night..... breakfast immense !!
Room was clean and comfortable and spacious .
Fab location ........ cinema, bowling, supermarkets, pub and restaurants a walk away .......great for kids.
Swimming pool at hotel with spa !
only two negatives very high prices for drinks in the bar even for a hotel and charging £5 an hour for wi fi !
Should be free especially for priority club members !
Otherwise 9 out of 10 !!!!! well done .
October 9, 2013
Rated 3.0 out of 5.0 by KMacd25 Just about ok
The room we had was very small and extremely hot, could not get the air conditioning to work to help cool it down. Was also really surprised that there was no ironing facilities in the room although an iron was brought quickly when I asked for it. Hotel staff were nice and room ok ... Wouldn't rush back as felt expensive for what you got.
October 7, 2013
Rated 3.0 out of 5.0 by svendo average
my room was quite small for a double room and décor could do with updating. bed mattress was quite old and you could feel the springs. apart from that its with in walking distance for the leisure complex and supermarket, fast food restaurants and other hotels
September 27, 2013
Rated 5.0 out of 5.0 by JohnDef1 HIGHLY RECOMMENDED
For the few nights which we stayed in the hotel we experienced
the most restful and peacful time in the middle of a most stressful situation, the atmosphere served to regenerate us, and help us
to continue in our endevour. The staff were most efficient in
their work and were genuine in their endevour to please at all times,
more than just a job, I will recommend your establishment, and if I
get the chance to visit Coventry again I most certainly will be staying at Junction 2.
September 26, 2013
Rated 5.0 out of 5.0 by MAMIA Best value for money
Thank you for another good night's rest. i came with the family as usual to your Covenrty site and found the usual ambience and comfort I have always enjoyed at other Holiday Inns. Bless you
September 26, 2013
Rated 5.0 out of 5.0 by PeterandJackie Nice Place
Had a nice relaxed visit, gym and pool available. Nice quiet location with excellent and friendly staff.
September 22, 2013
Rated 4.0 out of 5.0 by MrsTittlemouse Much better than expected.
I've stayed at quite a number of Holiday Inns. The standard of the rooms can vary, but this one was cosy yet comfortable. My welcome on arrival deserves special mention - extremely pleasant & helpful, and later, when I couldn't get through to room service, the receptionist offered to take my order and pass it through, which she must have done promptly as my food arrived very quickly.
September 22, 2013
Rated 5.0 out of 5.0 by GUEST1952 100 %
Could not have asked for more.
Clean comfortable rooms and extremely helpful staff.
Breakfast was amazing.
September 10, 2013