Rated 4.1 out of 5 by 289
Rated 5.0 out of 5.0 by clavell phenomenal service
Phenomenal service the staff was very helpful and curtious
April 16, 2015
Rated 5.0 out of 5.0 by Sarahf1979 I would recommend!
Comfortable bed and great service. Older hotel that has been redone.
April 15, 2015
Rated 1.0 out of 5.0 by jkchaffin undependable service
reservation was made. Credit card was given.I was called at 8:30 p.m. to tell me they had given my room away at 6 o'clock p.m. my credit card did not go through due to traveling and unusual charges. But no call was made at 6 o'clock to tell me of this issue. I could have quickly fixed it. Staff said they did not have time to call me and tell me they cancelled my room. at 8:30 they had much less of a room available.I went ahead and gave them a credit card and stayed due to it being so late at night. I will not stay there again in the future as I could not expect they would keep my room or call me if there was a problem. I do not believe this is good customer service. I told the staff it was very unsettling that they would not give me a call and tell me of the problem.
April 15, 2015
Rated 5.0 out of 5.0 by The Flippin Dude Good stay
Excellent staff. Everyone one was polite and helpful.
April 13, 2015
Rated 1.0 out of 5.0 Never
I will never stay at this hotel again. Customer service not good.
April 10, 2015
Rated 4.0 out of 5.0 by BlueAngel13 Good Stay
The hotel was clean, rooms were clean. Most of the staff was very friendly except for the person on duty in the restaurant on Saturday morning, she was rude, short and snotty with us and her attitude was unnecessary plus breakfast was NOTHING like the pictures all over the hotel it was a very unimpressive basic continental breakfast for $8.95 a person! No way was I going to spend almost $40 for my family to eat donuts and muffins. This selection should be free like most hotels who offer free continental breakfasts.
April 9, 2015
Rated 3.0 out of 5.0 by west57 Adequate for business trip
The hotel is adequate for a brief stop on a business trip. The exterior looks run down, but the room was comfortable enough. The staff is super friendly. Breakfast fare was limited and not overly appetizing. I suggest the Waffle House across the street instead. Bathroom is super small with the smallest toilet I've seen in a while. Bed was comfortable and room was clean. Overall, an average hotel.
April 8, 2015
Rated 5.0 out of 5.0 by Lightingguy60 Nice hotel, good location to downtown Cincinnati
Hotel and room were clean did not have any major issues. Bathroom floor could have been a little cleaner. Location is great for getting to the Duke Energy convention center.
April 2, 2015