Rated 4.0 out of 5 by 104
Rated 5.0 out of 5.0 by MastenTraveler Superb
Our stay was more than what my wife and I expected. Checking into the hotel was fast and efficient. Michelle who checked us in was very happy and was glad to see us. She offered us bottled waters and a snack. When we arrived to our room, we discovered that she put us in a room that was not that of what we reserved. I thought she made a mistake so when I called down to the front desk to ask her, she said it is a complimentary upgrade and to enjoy the room. We had a king room with a Jacuzzi and everything else you can think of in a room. The bathroom was huge and my wife loved it. I never really paid any attention to the shampoo and lotions as my wife was so happy to see it was bath and body works. Hey all I can say is we really enjoyed our stay and thanks to Michelle and the nice people who work at this hotel we will be returning soon when we come back to the Hollywood Casino.
March 27, 2014
Rated 2.0 out of 5.0 by jostonous2001 Room on first level hard to sleep
I've stayed at this hotel twice. Both times noise has been a problem. The most recent time, my room was next to the exit at the end of the hall. All night into the early morning hours, when people would leave, the door would slam shut making sleep nearly impossible. My room smelled of smoke and the room was very dated.
March 23, 2014
Rated 5.0 out of 5.0 Service is perfect
I am a business traveler and that being said I stay in a lot of IHG Hotels. In all of which I have stayed at, this locations has the best service in people. My room was clean and spacious. I did not use the pool or fitness center but from what I saw it looked nice. The cookies in the lobby were really good.
March 18, 2014
Rated 5.0 out of 5.0 by FamilyFunOhio Very friendly staff and nice hotel
Very friendly staff and nice accommodations. My family really enjoyed our stay and the kids loved the warm clean pool. Breakfast was plenty and most of all the room was super clean and nice. I can say this hotel has model staff and should be an example for others to mimic. We will stay again when we come back for the Creation Museum.
March 18, 2014
Rated 5.0 out of 5.0 by TED O UPBEAT AND HELPFULL STAFF
I STAYED TWICE AT THIS HOTEL DURING THIS TRIP TO FLORIDA. BOTH TIMES I WAS GREATED AT THE FRONT DESK BY SOMEONE WITH A SMILE AND AN UPBEAT ATTITUDE.
February 28, 2014
Rated 5.0 out of 5.0 by cchellec Great service and really clean rooms.
The staff were very friendly and helpful with everything from check in to checkout. They were very fast to respond to any requests. My room was very clean and comfortable.
February 10, 2014
Rated 4.0 out of 5.0 by Quarter Barrel, Gold College kids need to behave
The room was excellent as is almost always the case with Holidaty Inn Express. The staff was helpful when asked and the breakfast gave several Boy Scouts in our party the fuel to enjoy themselves at Perfect North Slopes. The room with the local taxes was a bit pricey but I guest to pay for maintenance related to local casino drives the taxes in a upward direction. There were some college students on the third floor making noise in the hallway. A 1230 AM phone call to the front desk fixed the college students bad behavior in 5 minutes but proper monitoring of the 3 rd floor hallway would have nipped the problem in the bud at 1100 PM which is typical beginning of quiet hours.
January 29, 2014
Rated 5.0 out of 5.0 by vlawshe Feels like home base
This is my second stay at Holiday Inn in Lawrenceburg. The first time was in September 2013. This last stay was from January 16-26, 2014. I booked here again because my stay was quite comfortable the first time. This time, we arrived in the middle of the January freeze. Our room was warm and cozy. The heat, for some reason, just doesn't sound as loud as the A/C can.
My son and I came to Indiana from Florida for the birth of my first granddaughter, hence the long stay :-). On the day my DIL went to the hospital, there were blizzard-like conditions outside. The manager of the hotel was so gracious and kind as to drive us up to the hospital. That was really above and beyond, and I'm so thankful. The staff in the next coming days all asked about the baby. It really is a cozy atmosphere, and I will definitely stay here again on my next visit.
On a practical note --- there was always ice in the machines, the refrigerator was icy cold, and the lobby area was immaculate. Very nice.
The only con is that I wanted to change my payment from my credit card to my debit card at the end of my stay, and the computers wouldn't hear of it. I also think I didn't get my AARP discount, as I was quoted one figure about $200 less than what I paid.
January 29, 2014
Rated 5.0 out of 5.0 by debwin Great Staff deals well with adversity!
I have stayed here every other week for the past year, and want to commend the staff for always being gracious with the public, as they attend to any issue that arises. They're great!!!
January 3, 2014
Rated 3.0 out of 5.0 by Bridge577 Business
I was there on business to work. 5am to 8pm. The hotel is primarily used for the ski resort and casino. In the evenings it was very hard to sleep and at 3 am there were lots of disturbances. Not idle for someone like me there to work. If your there to party and have fun great place close to all to do in the area. If it wasn't for a free night I wouldn't go back for work.
January 2, 2014
Rated 5.0 out of 5.0 by White coat Home
I was at this facility for 17 days. I normally read reviews with skepticism but the reviews about this HIE are true. I had a wonderful experience, everything was available, (free parking, free internet, refrigerator, microwave, laundry room, cable TV, gym room and a clean pool). Everyone was respectful, smiled at all times and was interested in my daily experience. I ate breakfast everyday( which was wonderful by the way). The daily cookies and apples were definitely a plus! Room cleaning was exceptional as well. I recommend this HIE location anytime to anybody visiting Lawrenceburg. Happy holidays to all the staff.
December 28, 2013
Rated 5.0 out of 5.0 by NurseBee business trip
As I have travelled so much this year I have come to rely on, and appreciate the wonderful rooms, good staff, excellent service at IHG properties. It is aways a relief and comfort to reach my hotel after flying on packed airplanes, driving half a day or more, and after meetings.
December 25, 2013
Rated 5.0 out of 5.0 by Don4444 I'm glad for the snow
we had no intentions on staying there, but the storm force does to pull over for the night. what an exceptional friendly staff, these guys were forced to stay due to their positions at the hotel, and it didnt bother them at all because they knew that they were going to be there helping the guest. attitude around there was positive and fulfilling. I'm grateful we got snowed in to stay at this facility.
December 10, 2013
Rated 4.0 out of 5.0 by nardi1 Needs updating
The outside of the hotel has been painted and looks good but the rooms are looking pretty bad. I was upgraded to a jacuzzi room. There Were Several Tiles Missing From the surround. The carpet was frayed and torn.
December 9, 2013
Rated 5.0 out of 5.0 by WTL1 Great service
What a great stay. We were there for five weeks. The staff was superb they made us feel at home and knew us all by name. We even called the breakfast area the (living room).thank you and god bless
November 27, 2013
Rated 5.0 out of 5.0 by KKTT Great staff
The staff at the HIE Lawrenceburg, are great. They are all very friendly and go out of their way to make your stay comfortable.
November 25, 2013
Rated 5.0 out of 5.0 by Carla38 Great Hotel
Nice room, good breakfast and nice people. We really enjoyed our stay while going to the casino. Hope to return again soon. We recommend this hotel.
November 23, 2013
Rated 5.0 out of 5.0 by Cmorr Great Value with great quality
We were pleasantly surprised with the cleanliness and comfort of our room. The staff was very helpful. The breakfast selection was excellent and well-stocked. We would definitely stay again.
November 6, 2013
Rated 4.0 out of 5.0 by Bob9327 Lawarnceburg hi
Good location and helpful staff
Usually not full so can get a room
November 3, 2013
Rated 2.0 out of 5.0 by OntariotoFlorida No hanging space and not enough towels
We booked a queen double non smoking. The room we were given had no facilities for hanging clothes. When I queried this the desk assistant first of all said we must be mistaken. I had to take a photo to prove it. So we were given another room - this time is had only one bath towel - not enough for our group of 4!
The next morning I raised my disappointments to the duty manager who told me she knew that there were 3 rooms without hanging facilities - how can a reputable hotel organization offer rooms without clothes hanging facilities ? It beggars belief.
So, all in all, not impressed and if this hotel wants to compete against other local hotels and the nearby casino hotel it had better shape up
November 1, 2013
Rated 5.0 out of 5.0 by Leah4jp very satisfied
We were somewhat apprehensive about staying here because of the negative reviews, but we were pleasantly surprised. The place was very clean; the staff was super-friendly; it was convenient; and we felt the price was reasonable. We had plently of big pillows on the bed; there were carts for bringing luggage to the room. Yes, the power plants are around here but it's not like they are across the street. There was a little paint on the curtain and a chip out of the coffee table, but barely noticeable. We would definitely stay here again.
October 23, 2013
Rated 5.0 out of 5.0 by HighRoller777 The Best Holiday Inn Express Ever
When we checked into this hotel, the staff greeted us with a warm welcome. The General Manager approached our table in the morning during our breakfast and personally asked us how our stay was. The assistance manager also spoke to us and was really nice. I would suggest this hotel to all of my family and friends when they visit the Lawrenceburg Hollywood Casino area. This hotel has a lot of great people working their. Very nice stay.
October 21, 2013
Rated 5.0 out of 5.0 by badman always stay here
for me this is the perfect hotel, it is close to just about everything you need , good food, the casino is close, Cincinnati is only a 20-30 minute drive, staff is super friendly and breakfast seems to be a little bit better than any other holiday inn.
October 21, 2013
Rated 5.0 out of 5.0 by Dfamily Wonderful amenities and excellent service.
I was traveling with my family to the creation museum and we truly had a wonderful experience at your hotel. We were able to take advantage of many of the amenities (pool, exercise room, breakfast) offered. The lady who tends to the breakfast was wonderful and had many wonderful choices and it was very clean (although we would love to have the option of oatmeal too :). While all of the staff was pleasant, the gentleman at the front desk when we checked in was particularly wonderful as was the manager! The manager made a point of making us feel very welcome and we will definitely recommend this hotel to our friends and family as well as look forward to a return visit!
October 21, 2013
Rated 3.0 out of 5.0 by Johng59 Kept awake by wedding party until 300 a m
I signed a piece of paper at check in which told me not to disrupt the hotel or guests. As you can see by my sign in name this was the worst night of sleep I have had this year. I also missed breakfast because I was so tired. I cannot believe you would let a wedding party disturb all the guest until 3 am
October 16, 2013
Rated 4.0 out of 5.0 by branerbean price a little high
second stay at this property this year...close proximity to race track convenient.price a little high this time..room was clean and fresh..staff friendly
October 3, 2013
Rated 5.0 out of 5.0 by pillowhappy all around a great place to stay
I can't say enough good things about our stay at this Holiday Inn Express. The rooms are extremely clean and very comfortable. The breakfast was way above expectation and the price was very reasonable. The staff was helpful and courteous. I would definitely stay here again.
September 27, 2013
Rated 2.0 out of 5.0 by ToddA Ok at best
When we entered our room it smelled of heavy smoke. If you don't get there early and leave your car parking is awful.
September 26, 2013
Rated 5.0 out of 5.0 by DMK01 Every thing was satisfactory including your staff.
The only negative was either the directions were not complete, road signs were missing or the Holiday Inn sign was not easily visible. We drove past the inn 3 times before we saw the sign over the front entrance. But we did see some of the cites while hunting the inn.
September 25, 2013
Rated 3.0 out of 5.0 by Budf1955 Good service, room was a closet!
The people at the desk and the people at the breakfast bar were friendly and outgoing.
Unfortunately, the room I was assigned was little more than a closet!! A long, narrow hallway behind the elevator on the second floor led to a tiny room. The furniture took up the entire small room and there was barely room to get past the furniture to the desk or the bed.
Overall I cannot recommend this inn, though I have stayed here serveral times.
September 22, 2013