Rated 4.4 out of 5 by 245
Rated 4.0 out of 5.0 Comfortable bed and convenient for Gatwick
Will definitely use this hotel again. It is very convenient to spend a night here before our flight from Gatwick and then leave our car at the hotel during our absence.
July 28, 2014
Rated 3.0 out of 5.0 by Arty. Great bedroom, poor restaurant.
Stayed one night, we thought the hotel and the bedroom was very good, excellent value for money.
BUT the restaurant let it down, we ate on the terrace as it was a warm evening, ordered the food at the bar.
We were told later that they did not normally serve food on the terrace, though there were large tables outside and a lot of guests were eating.
My first course was an under ripe fan of melon, which was hard, and which I sent back. The restaurant manager apologised but said all the melons available in the kitchen were equally under ripe, so he said it would be taken off the bill, as did another member of staff. It wasn't !
I was served the wrong main course, but ate it as I didn't want to complain.
Dessert choice was supposed to be a mini dessert served with a coffee, the space for the coffee was empty and again we had to remind the staff to bring it.
The staff seemed completely overwhelmed and inexperienced.
July 25, 2014
Rated 1.0 out of 5.0 by Hjr77 Great location, poor service
Restaurant had only its Manager and a kitchen porter; couldn't cope and we waited an hour for food ( we had two small children and had to be up at 2.30am for our flight; the children were too tired to eat when food arrived.) Our drinks order was forgotten so I queued at bar to get them myself a after 20 mins. Restaurant manager was busy taking phone calls and sorting bills rather than prioritising seated customers. No apologies offered for lack of staff and poor service. The hotel manager helped out by clearing a few trays of glasses but didn't speak with customers to alleviate the situation. Dreadful management. At least it wasn't quibbled when I refused to pay a large chunk of the bill. You wouldn't have either, trust me! Otherwise, room was clean, spacious and inexpensive.
July 18, 2014
Rated 5.0 out of 5.0 by oldsalty good service
very good place to stay when going on holiday abroad for car parking at good prices
July 18, 2014
Rated 5.0 out of 5.0 by Harmony Jim Great location, and excellent quality
This hotel is in a great out of the way location. the service and quality are excellent, and the rooms and food was of very good quality. I recommend staying at this hotel.
July 17, 2014
Rated 5.0 out of 5.0 by Rumbles great hotel
Overall excellent quality which was very convenient for the airport but far enough away to provide a relaxing time prior to going on holiday.On the next occasion we visit the hotel we will utilise the long term parking facilities which we were not aware of prior to this visit.Standards we have come to expect from Holiday Inns.
July 15, 2014
Rated 5.0 out of 5.0 by Dursley Blue Excellent Staff and Comfortable Room
I stayed for two nights and had a conference room booked for the middle day.
The staff on reception were very good and nothing seemed to much trouble. Overall I was very impressed with their upbeat attitude.
The room was large and very, very comfortable. It was also spotless.
Only negative I could say was the food. The menu was a good choice, but not cooked very well. I only had a pizza which was burnt on the edges, then Fish
July 14, 2014
Rated 5.0 out of 5.0 by McGSmith1 Great service and fabulous environment
I have stayed in many IHG hotels in the UK and USA and i have to say that this must rate as one of the best.
It is modern, convenient, has a tremendous workforce who know how to serve their customers.
My stay started with a fabulous welcome from Emily on reception, who was very professional, very informative on services provided by the hotel and knowledge of the local area.
The hotel was in great shape and well maintained, even when the air conditioning was leaking in the restaurant, staff calmly dealt with the problem, not making a crisis out of a drama.
The executive room we had, was wonderful and met all of our needs. It was very spacious, clean, good air conditioning.
The restaurant was very good and vibrant with very good food and excellent staff, in particular Michael the supervisor.
On a previous review i read that the food and drinks were expensive, yes they are when you compare them to your local pub restaurant or supermarket chain, but i was not staying in my pub or supermarket, i was staying in a very good hotel. In all my travel experience the price of food and drinks always appears above what you would pay where you live locally.
Overall this was an excellent stay and having stayed in many IHG hotels in the UYK and the USA, this rates as one of the best.
July 14, 2014