Rated 4.4 out of 5 by 181
Rated 4.0 out of 5.0 by Caballero Not quite up to usual standard.
Good, as always, but our bar-meal order was forgotten and then rushed; the result was tasteless.
February 28, 2014
Rated 5.0 out of 5.0 by Shinty Friendly hotel, great service!
This hotel was just what we needed, a great base for days out. The rooms are spotlessly clean, the staff couldn't be more helpful or friendlier. The amenities are fantastic, being able to use the pool and gym next door was an added bonus. We only ate breakfast at the hotel , but this was plentiful, catered for all tastes and was always fresh.
A fantastic break was had by all.
February 26, 2014
Rated 4.0 out of 5.0 by Horley Dog Show Car Parking Fees
Sorry its a cheek to charge £10.00 for a few hours in this hotel. We stayed in London at a hotel and had no charges, does not make sense. Need a credit card if you want to collect the points they offer, we only had cash ! Room was very nice don't be put off, we just got to the hotel very late, so had no food and no drink.
February 19, 2014
Rated 1.0 out of 5.0 by kierandim poor check in service
upon arrival i was asked to pay £10 parking over night. this was not made clear when i booked the room.
my meal on the first night cost £35 plus for a teo course meal with wine, very expensive.
breakfast was poor compaired to other holiday inn hotels
February 17, 2014
Rated 3.0 out of 5.0 by Robert324 Excellent staff, mediocre dining, miserable internet
The staff at the property are all very professional and helpful. Although convenient to LGW, the food and beer selection and quality very at best mediocre and the internet service appalling and hideously overpriced. The conference facilities are good, but the food served for lunch is comparable to what one expects on a train.
February 16, 2014
Rated 4.0 out of 5.0 by delbruce Nice hotel - parking costs annoying
Used the hotel numerous times...like the service and location (nr Gatwick) but still find the fee to park somewhat high especially as there is no alternative parking options. If booking, and basing your decision on price, I would recommend remembering to add this on to your nightly rate.
Also I find i always need to remind the reception staff of the benefits i should get being a Rewards Club member...again, disappointing.
And on this occasion the a/c in the room was very noisey...
Otherwise its a nice hotel, friendly staff and the breakfast seems to have also improved.
February 14, 2014
Rated 4.0 out of 5.0 by Bilbo Baggins Very convenient for the airport
Very convenient for the airport, comfortable and pleasant
February 14, 2014
Rated 5.0 out of 5.0 by RetroDiva Hidden Gem - Fantastic Hotel
On arriving at this lovely hotel, we were given a very warm welcome. The suite was amazing, modern decor and lots of space.
Customer service was excellent, when we asked for an extra quilt it was brought to our room within minutes. The room service was divine, we really enjoyed the food.
Thank you to the hotel staff for their attentiveness throughout our stay.
February 12, 2014